Customer Service Company
Resume:
Shannon M. Ferrell
East Dundee, IL 60118
abngzf@r.postjobfree.com
December 9, 2009
Dear Hiring Executive:
I am writing to express my interest in obtaining a position within your company. I believe that my
experience and education will make me an ideal candidate for the job.
My education at DePaul University has allowed me to focus my attentions on gaining an incisive and
commonsensical business perspective; moreover, my efforts to understand the intricacies of develo ping
optimum communication at the individual, organizational, and societal levels have substantiated my mission to
make use of my refined talents. I am an active, analytical, and nonjudgmental listener who possesses a sound
understanding of what it takes to be a leader. I have a worldly approach to problem solving and a novel
outlook on life. Furthermore, my written and oral skills are consummate and eloquent; hence, I am certain that
I will be able to perform the delegated tasks relating to these skills co mpetently. I am a methodical researcher,
and I pay attention to deadlines. I am an accomplished writer, an avid reader, and a lifelong learner.
I would like to be given the opportunity to use the aforementioned skills to add value to your operation. I
believe that the talents and skills that I possess will be a great foundation for success within your
company. I would be available to interview whenever it is best suited. Thank you for your time and
consideration.
Sincerely,
Shannon M. Ferrell
Shannon Marie Ferrell
209 Dunridge Circle
East Dundee, IL 60118
abngzf@r.postjobfree.com
Summary of Qualifications
I am a skilled, dynamic communicator with exceptional interpersonal skills; I am an energetic, detail -oriented
individual with a diverse background. I have the ability to prioritize effectively, work creatively, and perform
consistently.
My objective is to prove that I am the ideal candidate for a position within your company.
Employment History
Colorado Technical University Online March 2006-Current
Registrar’s Office Document Specialist
o Internal and external audits
o Monitor and calculate student academic progress
o Obtain official student documents
o Retention initiatives, customer service
o Track problem areas, recommend changes
The Anvil Club May 2001-July 2007
Wine Representative
o Expert fine wine knowledge, quality recommendations
o Detailed reporting on vintage, region, tannins, etc.
o Private Parties
Chicago Board of Trade Jan. 2001-Oct. 2004
Refco Futures/Federal Fund Futures
o Monitored Federal Fund Futures market with appraised insight
o Obtained large orders from large firms, important clients
o Helped to solidify client/broker relationships via innovative angles
o Handles all broker out-trades
o Redesigned procedure for documenting closing market numbers
o Monitored several client personal accounts
Education
DePaul University- B.A. Process Consultation June 2008- April 2010
Published coursework
16 hrs. from earning degree
Parkland College Oct. 2004-Aug. 2005
4.0 GPA
American Literature, British Literature, Philosophy, Shakespeare
Creative Writing, Academic Writing, Psychology
Elgin Community College Sep. 2000-January 2002
General Education courses
16 hrs. of Human Services
Contact this candidate