Manager Service

KEENAN PRICE

**** * *** * ** Porte In, *****

CellPhone: 219-***-****

Email:abngvf@r.postjobfree.com

Objective To Obtain a Hotel Manager position in a progressive and challenging organization, where

my educational qualification and work experience will be used to the fullest capacity and my knowledge

will be further developed.

Summery of Qualification

• Proficient with HSS and Soft Hotel Software.

Proficient with Microsoft Office, MS Word, MS Excel, Power Point, Email and

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Internet.

Combine excellent organizational skills, superior memory for details and a

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strong

work ethic.

Work effectively in a fast-paced environment and consistently prioritize tasks

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and

meet deadlines.

Strong written and verbal communication skills and quick at learning new

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Information concepts and ideas

Work Experience

Super 8 Motel Vincennes In

Front Office manager 2007 – 2009

Responsibilities include but were not limited to:

• Corporate Sales

• Managed hotels AR accounts and collection.

• Train front desk staff in technical duties (including front office operation and

central reservation systems) and proper guest service skills.

• Survey current corporate clients and make calls to new corporate clients.

• Perform assigned administrative and financial duties such as daily reports,

credit card reversals, accounts receivables, travel agent research, lost and found,

rooming lists and office supply inventory while protecting the safety of

employees and guests.

• Respond, as needed, to any upset guests or difficult situations. Ensure all guest

service issues are resolved prior to guests leaving the property.

Compiled information on specific companies and industries

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I single handedly managed the property while GM was on medical leave for one

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month, during that time I raised hotel ADR by 8 points and occupancy by 6 %.

• Received guidance on preparing responses to request for proposals from current and

potential clients

Americas Best Value Inn La Porte, IN

Front Desk Agent /Night Auditor 2005/2006

Performed Night Audit and ensuring all the transaction match and balance.

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• Organized audit reports and provided to the GM for reviews.

• Maintaining good costumer service

Comparative analysis (of surrounding hotels) and guest check in/out.

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Performed the daily operations for the Front of the House, including but not

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limited to; answering phones, making reservations and guest check in/out

Education

Vincennes University 2004-2007

Associates degree in Hotel Management.

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• Course taken as per AH&LA regulations.

• Additional courses take in Restaurant/Bar and Beverage.

Certifications

Earned certification from the AH&LA in Budgeting Forecasting Cost control, Intro to

Hospitality and Menu Planning

Activities

• Member of Pi Lambda Phi Fraternity Alumni Association

Member of Tae-Kwon-Do club.

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