Sales Customer Service
Resume:
Patrick J. Eltzroth
Westerville, Ohio
Cell: (614) 949 - 4567
**********@*******.**.***
Objective: To obtain a leadership position with an aggressive organization that values
innovative solutions to further the success and profitability of the business.
Summary of Qualifications: Proven leader with extensive operations, sales,
marketing, and collections experience in highly competitive markets. Recognized as an
effective and motivational team leader with excellent employee relationship skills.
Consistent track record in delivering bottom line cash flow results, improving customer
satisfaction, and developing a strong focused team.
Responsibilities and Accomplishments:
In-depth management experience in operations, sales, marketing, and
retention/collections
Full P & L responsibility
Successful management of multiple office locations
Managed successful new product launches
Experienced managing in an extremely competitive market place
Drive business growth through call centers, direct sales, telemarketing and
marketing
Contract negotiations in all areas of the communications industry
Responsible for all phases of a startup business
Exceeded all operational cash flow targets
Experience:
Insight Communications, Columbus, OH 2007 – July 2009
District Vice President
Manage sales, customer service, technical and finance departments. Responsible for
total staff of 335 serving over 100,000 customers in a highly competitive market that is
overbuilt by ATT U-Verse and Wide Open West.
$150 million annual revenue
$15 million annual capital budget
34% growth in revenue generating units
o Achieved 6.7% customer growth in basic cable services since 2007
o Achieved 257% growth in telephone services since 2007
o Achieved 38% growth in high speed internet services since 2007
Comcast, Grand Rapids, MI 2003 - 2005
Area Director of Sales and Marketing
Responsible for all sales and marketing activities including hiring of staff, evaluating,
reorganizing and standardizing policies for 375,000 new customers added through
acquisition of a competitor.
Exceeded budgeted customer growth in basic cable services
o Budget called for volume loss, the unit gained 1,478 customers for the year in
2003
Exceeded budgeted High Speed Internet product growth for 2003, 2004 and
2005
Exceeded operating cash flow targets for 2003, 2004 and 2005
Completed audit of 520,000 households in eight months
o Detected 11,600 unauthorized users
o Converted 44% of unauthorized users to paying customers
Charter Communications, Grand Rapids, MI 2000 - 2003
Divisional Director of Retention - 2002 – 2003
Evaluated and reorganized system operations and sales channels to maximize
revenue and customer growth opportunities
Managed retention marketing for three regions totaling 1,800,000 customers
Implemented division wide aging, non-pay and equipment collection programs
Regional Director of Marketing and Sales - 2001 – 2002
Marketed for seven systems totaling 636,000 customers
Grew basic cable customer volume by 14,713 customers (2.4%)
Grew digital customer volume by 57,719 customers
Grew high speed internet customer volume by 47,698 customers
Group Director of Marketing and Sales - 2000 - 2001
Managed four system marketing managers totaling over 380,000 customers
Significantly grew three customer product lines (basic, digital and high speed)
Insight Communications, Evansville, IN 1999 - 2000
District Vice President/General Manager
Managed marketing, customer service, engineering, technical operations and finance (a
total staff of 155) in an 80,000 customer competitive system, including full P&L
responsibility, and seven offices in southern Indiana and northern Kentucky.
Managed conversion of delivery system to 860 MHz two-way plant offering
advanced services such as @Home, Diva (video-on-demand) and digital cable
o Completed conversion under budgeted cost and ahead of schedule
Competed with aggressive overbuild by the local utility company offering video,
data and voice
Comcast Cable, Fort Wayne, IN 1994 to 1998
Director of Marketing and Sales - 1998
Responsible for all phases of sales and marketing including media development and
buying, door to door sales, commercial sales, call center sales and retention.
Operations Manager - 1997
Managed all phases of sales, marketing and customer service in an 80,000 customer
system while completing a General Manager Development program.
Regional Operation Manager
Comcast Satellite (PRIMESTAR ) - 1994 - 1997
Managed startup of a three state, multiple office location from initial launch
Location was recognized as one of the top ten PRIMESTAR systems in the
country
Education
B.S. - Business Administration - Indiana Wesleyan University
A.S. - Business Management - Purdue University
Professional Affiliations
Board of Directors Ohio Cable Telecommunications Association
CTAM (Cable Telecommunications Association for Marketing)
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