Customer Service Technician
Resume:
JOEL J. HOYLE
Winthrop, IA 50682
SUMMARY OF QUALIFICATIONS
• 19 Years experience with a varied background in
electronic/electromechanical and computer maintenance.
● Experienced in 2 areas: making service calls on equipment and
remote troubleshooting with customers/technicians.
• Provided day to day supervision for team of 5 technicians
• Highly rated team player and On the Job Trainer.
• Customer service experience includes working on priority
customer systems and working directly with top management.
• Graduate college-credit from USAF technical schools.
SUMMARY OF TECHNICAL SKILLS
• Types of Equipment Repaired & Maintained: CNC Machine
Tools, Pharmaceutical Automation, Mainframe Computer
Systems, Personal Computers and Local Area Networks,
Meteorological and Navigational Aids, Postage Meters, Mailing
Machines, Copiers, Facsimile Machines, Shipping Systems,
Console Inserters, and Telephone Systems.
• Computer Skills: A+ Certified Technician™: Certified in DOS,
Windows and PC Technologies. Experience with Windows XP,
9x, NT, 2000, Novell NetWare, and MS Office Suite.
PROFESSIONAL EXPERIENCE
Feb 2008 Field Service Engineer, Productivity Inc. Performs service,
to Present calibration, and installation of precision CNC manufacturing
equipment.
Provides timely, on-site service of CNC manufacturing equipment
for a wide variety of industries, over more than of Iowa.
Ensures equipment meets manufacturer tolerances, often within
0.0001”.
Jun 2003 Pharmacy Automation Technician for Cardinal Health &
to Feb 2008 Swisslog HCS. “The Homerus robot raises the bar for patient
safety at University of Iowa Hospitals and Clinics by maintaining
an accuracy rate of 99.8% or greater.”
-Joel Hoyle Pg.1 of 2-
Provided 24/7/365 maintenance as the sole technician for the
Homerus pharmaceutical robot at UIHC. Also provided remote
technical assistance for up to 6 other Homerus locations.
Promoted to Senior Field Service Technician in June of 2003
for “expert level product knowledge and outstanding initiative”.
Promoted to Lead, Advanced Field Service Engineer in
January 2007. Served as a technical services lead, trainer, and
assisted with personnel scheduling, parts issues and system
performance monitoring.
Nov 1998 Field Service Representative for Universal Computer Services.
to Jun 2003 Responsible for maintenance of mainframe and personal
computer systems over a large portion of Eastern Iowa.
Provided timely service for over 370 devices, at 34 different
customer locations. Received “Midwest Region Rookie of the
Year” and a “Meritorious Performance Award” during his first
year. Rated “Highly Effective” on all performance appraisals.
Aug1997 Full Line Customer Service Representative for Pitney Bowes.
to Nov 1998 Responsible for all maintenance on the full spectrum of Pitney
Bowes products for 500+ customers in North Central Missouri.
Provided service on equipment ranging from personal computers
and postage meters to room-sized console inserting machines.
June 1989 Communications Electronics Technician/Customer Service
to Aug 1997 Professional, United States Air Force.
Feb 1990 to Aug 1996: Technician in a communications
organization at Randolph Air Force Base TX. Responsible for
maintenance of meteorological and navigational equipment. Also
manned a Help-Desk dealing with all base communications and
airfield systems.
Aug 1996 to Aug 1997: Responsible for maintenance of Tactical
Navigational Aids as part of the 3rd Combat Communications
Group at Tinker Air Force Base, OK.
EDUCATION Leadership and Management School "Distinguished Graduate"
A+ Certified™ on PC Technologies, MS DOS, and Windows.
College-credit technical courses from Community College of the
Air Force (toward Associates Degree in Electronics Technology):
Basic Electronic Principals and Circuits, Vacuum Tube Principals,
Solid State and Digital Principals, Computers/Central Processors,
System Troubleshooting, High Reliability Soldering
Total of 49 college credit hours.
-Joel Hoyle Pg. 3 of 2-
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