Denise Carter

PO Box ****** • San Diego, CA *****

619-***-**** abngku@r.postjobfree.com

PROFESSIONAL SUMMARY

Fifteen years experience in developing and supporting customer relationships as an advocate,

and liaison within diverse industries, such as Healthcare, and Airline Industry. Provided support

for sales force, healthcare givers and management staff. Managed projects, and programs, implemented new

ideas, with an emphasis on customer satisfaction and customer retention. Selected by COO for special customer service assignment

that improved customer retention.

Conflict Resolution

•

CPT Codes

Long Term Relationship Building

Medical Terminology

MS Office Suite 97/2000/XP/2003, MS Windows

CRM Products: ONYX

Program Manager

Account Manager

PowerPoint

Intranet Editor

PROFESSIONAL ACCOMPLISHMENTS

Vistage International

2004 2009

Membership Account Executive High End Customer Service

This position interfaces directly with internal personnel, customers, vendors, subcontractors. Perform concierge service, web support,

conflict resolution. Account management regarding member dues. Conduct webinars and provide advocacy acting liaison between the

member and the company.

Alumni Program Director – conducted exit interviews with outgoing members, developed survey to capture data to

•

provide insight on ways to utilize and nurture former members

Consultant with Executive Coaches on issues related to their group members

•

Provide input to management regarding strategic initiatives that add value to our members

Edit’s web inquires on the company website

Conduct “webinars” via teleconferencing which provides training

Possess strong communication, customer service and organizational skills, which increased customer satisfaction from

•

85% to 98% and realized 100% on time delivery of assigned projects.

Children’s Hospital, Inc. San Diego, CA

2002 2003

Intake Coordinator Home Health Care

Primary responsibility – Coordinate benefits for children who need home health care. Interface with private health insurance

companies, Medi cal and state insurances service (CCS) to obtain payment for medical treatments.

Researched drug therapies and cost for medical treatments as they pertain to each patient.

•

Applied HMO and med cal laws as well as private insurance guidelines as they pertained to each treatment.

•

Knowledge of anatomy and physiology. Knowledge of medical supplies (including cost analysis). Transcribe

•

information into patient medical records and maintain patient charts.

Worked closely with the physicians, nurses, physical therapist, occupational therapist, social workers and pharmacist.

•

Interface extensively with medical billers and suppliers.

Verified billing codes and procedure codes.

•

Liaison between patients and healthcare organization.

•

Denise Carter Page2

USAIRWAYS Inc San Diego, CA 1988 2001

Inside Sales Agent

Successfully booked seats for airline travel resulting high revenue.

•

Successfully up sold products such as frequent flyer programs, car rental and travel vacation packages.

•

Trained new hires on the airline’s proprietary computer system, CRM applications, and airline policies.

•

Implemented new monitoring guidelines as set forth by management.

•

• Developed new relationships with Travel Agents. Successfully interacted with clients to generate repeat and referral

business.

EDUCATION

MHA, HealthCare Administration National University

B.S., Telecommunication, Film and Journalism Eastern Michigan University

PERSONAL INFORMATION

Awarded certificates for top sales:

Completed several courses, including, Anatomy, Physiology, Health Care Informatics;

Healthcare Law, Ambulatory Care.

Completed training for Physical Rehab Assistant which included courses in Traumatic Brain injury, Spinal cord injury and Cerebral

Vascular Accident.

Denise Carter

PO Box 178996 • San Diego, CA 92117

619-***-**** abngku@r.postjobfree.com

PROFESSIONAL SUMMARY

Fifteen years experience in developing and supporting customer relationships as an advocate,

and liaison within diverse industries, such as Healthcare, and Airline Industry. Provided support

for sales force, healthcare givers and management staff. Managed projects, and programs, implemented new

ideas, with an emphasis on customer satisfaction and customer retention. Selected by COO for special customer service assignment

that improved customer retention.

Conflict Resolution

•

CPT Codes

Long Term Relationship Building

Medical Terminology

MS Office Suite 97/2000/XP/2003, MS Windows

CRM Products: ONYX

Program Manager

Account Manager

PowerPoint

Intranet Editor

PROFESSIONAL ACCOMPLISHMENTS

Vistage International

2004 Present

Program Manager

This position interfaces directly with internal personnel, customers, vendors, subcontractors. Perform concierge service, web support,

conflict resolution. Account management regarding member dues. Conduct webinars and provide advocacy acting liaison between the

member and the company.

Alumni Program Director – conducted exit interviews with outgoing members, developed survey to capture data to

•

provide insight on ways to utilize and nurture former members

Consultant with Executive Coaches on issues related to their group members

•

Provide input to management regarding strategic initiatives that add value to our members

Edit’s web inquires on the company website

Conduct “webinars” via teleconferencing which provides training

Possess strong communication, customer service and organizational skills, which increased customer satisfaction from

•

85% to 98% and realized 100% on time delivery of assigned projects.

Children’s Hospital, Inc. San Diego, CA

2002 2003

Intake Coordinator Home Health Care

Primary responsibility – Coordinate benefits for children who need home health care. Interface with private health insurance

companies, Medi cal and state insurances service (CCS) to obtain payment for medical treatments.

Researched drug therapies and cost for medical treatments as they pertain to each patient.

•

Applied HMO and med cal laws as well as private insurance guidelines as they pertained to each treatment.

•

Knowledge of anatomy and physiology. Knowledge of medical supplies (including cost analysis). Transcribe

•

information into patient medical records and maintain patient charts.

Worked closely with the physicians, nurses, physical therapist, occupational therapist, social workers and pharmacist.

•

Interface extensively with medical billers and suppliers.

Verified billing codes and procedure codes.

•

Liaison between patients and healthcare organization.

•

Denise Carter Page2

USAIRWAYS Inc San Diego, CA 1988 2001

Inside Sales Agent

Successfully booked seats for airline travel resulting high revenue.

•

Successfully up sold products such as frequent flyer programs, car rental and travel vacation packages.

•

Trained new hires on the airline’s proprietary computer system, CRM applications, and airline policies.

•

Implemented new monitoring guidelines as set forth by management.

•

• Developed new relationships with Travel Agents. Successfully interacted with clients to generate repeat and referral

business.

EDUCATION

MHA, HealthCare Administration National University

B.S., Telecommunication, Film and Journalism Eastern Michigan University

PERSONAL INFORMATION

Awarded certificates for top sales:

Completed several courses, including, Anatomy, Physiology, Health Care Informatics;

Healthcare Law, Ambulatory Care.

Completed training for Physical Rehab Assistant which included courses in Traumatic Brain injury, Spinal cord injury and Cerebral

Vascular Accident.

Contact this candidate