Customer Service Manager
Resume:
Scott Fetterman
**** ** */* **** Road, Homer, Michigan 49245
Phone 517-***-**** • E-mail: scottfett2000@ yah oo.co m
Experience___________________________________________________________________________________
Brembo North America – Homer, Michigan
Materials Manager July 2005 - Present
• Manage an effective material control program to ensure that the customer delivery requirements, and
inventory metrics are met. Schedule all functions for an $80M dollar, 7 million unit, 160 person
manufacturing facility.
Lead a team of 6 people (scheduler, buyer, stores room, shipping (2) and receiving)
o
Determine required operator staffing levels for the manufacturing operations
o
Establish production, change over, raw material, packaging, and shipment schedules
o
Achieve corporate inventory metrics (turns, dollars, days on hand etc.)
o
Develop supplier and customer relations
o
Manage supplier performance through Key Performance Indicators
o
• Results:
Increased inventory turns from 23.3 in 2005, to 28.8 in 2007
o
Reduced inventory dollars from $2.939M in 2005, to $2.201M in 2007
o
Reduced inventory days on hand from 15.7 in 2005, to 11.7 in 2008
o
Improved on time delivery percentage from 98.5% in 2004, to 99.9% in 2007 and 2008
o
Operations Manager August 2004 - July 2005
• Manage all aspects of operations for a tier 1 automotive manufacturing facility. Key metrics include safety,
productivity, scrap reduction, overtime reduction, lean improvements, and new product launches.
• Results:
Improved productivity from 15.17 ppmh in 2003 to 16.26 ppmh in 2005
o
Zero injuries and zero customer complaints
o
Installed four new machining lines
o
Successfully passed 13 PSO runs
o
Senior Buyer August 2002 - August 2004
• Responsible for purchasing indirect material and cost savings:
Maintain production-tooling inventories
o
Facilitate and document cost savings
o
Maintain supply spending within budget
o
• Results:
Beat supply spending budget in 2002 and 2004.
o
Over $125,000 in documented cost savings in 2004.
o
Zero stock out situations.
o
SCOTT FETTERMAN -2-
Kennametal Inc. – Livonia, Michigan
Continuous Improvement Specialist July 2000 - August 2002
• Successfully achieved sales goals in ten accounts varying from $100,000 to $2 million annually.
• Responsible for maintaining customer relationships and satisfaction:
Plan improvement activities
o
Track, document, and review progress
o
Analyze inventory item plan usage data
o
Conduct training sessions
o
Work with manufacturers to introduce new technologies
o
Customer Service Representative February 1997 – July 2000
• Successfully handled all activities for as many as twenty key accounts:
Process special orders and quotes
o
Monitor tool usage
o
Adjust inventory levels based on usage and lead times
o
Work with different vendors on behalf of the customers
o
Identify, source and quote items not standard to the J&L catalog
o
U.S. Navy – San Diego, California
Petty Officer Third Class February 1993 - February 1997
Four years on the USS Kitty Hawk CV-63
o
Persian Gulf war veteran
o
Good conduct award
o
Honorable discharge
o
E DUCATION
• MBA, Spring Arbor University, Spring Arbor, Michigan, 2008.
• APICS prep courses for certification in Production Inventory Management, 2003.
• Bachelor’s of Business Administration, University of Phoenix, Grand Rapids, Michigan, 2002.
Contact this candidate