Customer Service Sales
Resume:
Resume
TODD DALSON
**** ********** ** • Grand Rapids, MI 49508
SALES EXECUTIVE: Territory Manager; Account Manager
Award-winning, dynamic territory and account manager with 15+ years’ portfolio of success significantly boosting bottom
lines across the telecommunications industry seeking transition into A new industry. Instrumental in closing territory’s
largest-ever sales, while maintaining lowest customer churn and highest ROI. Adept at SPIN selling and cultivating
“business partnership” sales relationships. Well-versed in the art of closing the sale. Dedicated to delivering exemplary
customer service. Areas of expertise include:
Territory Management • Key Account Management • Prospecting/Lead Generation • Networking
SPIN Selling • Contract Negotiations • In-Person Sales Visits • Competitive Win Backs
Comparative Cost & Business Analysis • Customer Service • Sales Training
PROFESSIONAL EXPERIENCE
AT&T, Grand Rapids, MI • 2008-Present
World’s largest telecommunications company; Fortune 50 enterprise specializing in local and long-distance phone service,
high-speed Internet, and wireless connections.
Government/Education Account Manager
Commandeer account management of 30 major city and county governmental entities and colleges across western
Michigan. Drive account retention, account growth, and sales-generation initiatives. Ensure delivery of exemplary
customer service.
Key Contributions:
• Drove efforts to penetrate major accounts that predecessors had previously failed to capture.
• Negotiated contract extension the largest local government entity client in West Michigan with annual billing of $1.2M.
Boosted Total Billed Revenue objective of account module from 96% to 105% in 1 year; efforts resulted in account
module ranking #1 versus lowest in territory performance.
Earned “Rookie of the Year” award for outstanding performance.
TDS Telecommunications/TDS Metrocom, Grand Rapids, MI • 2002-2008
Leading competitive local exchange carrier.
Senior Account Executive
Prospected across territory to acquire business from AT&T and other competitors; solicited sales of local and long-
distance phone service, high-speed Internet applications, to small, medium, and large businesses. Obtained leads
through prospecting, networking, and Chamber of Commerce affiliations. Conducted comparative cost and business
analysis to determine best customer solutions.
Key Contributions:
• Secured largest Michigan sale (Siemens at $35K monthly) in TDS history.
Maintained lowest customer churn and highest ROI throughout tenure.
Recognized with Presidents Club Awards in 2003, 2004, and 2006 for hitting 125% quota.
cont’d…
TODD DALSON • Page 2 •
Resume
AMERITECH CORPORATION, Grand Rapids, MI • 1996-2002
Currently AT&T, the largest communications provider in the world.
Competitive Account Executive
Pioneered aggressive campaign to win back prior customers; conducted in-person sales visits to determine reason for
canceling service and to negotiate new contracts.
Key Contributions:
• Achieved Presidents Club status in 2000 and 2001.
Received prestigious “Mentor of the Year” award in 2001 for outstanding leadership skills.
• Won Sales Masters and Polynesian Performer Awards.
Elected to train new hires from 2000 until 2002.
Career Note: Experience includes roles as Sales/Service Representative for SAFETY KLEEN CORPORATION and
Territory Sales Representative for TRU GREEN CORPORATION.
(Details available upon request.)
EDUCATION & TRAINING
Associates in Business Administration
Focus: Marketing & Management
Grand Rapids Community College, Grand Rapids, Michigan
Tom Hopkins Boot Camp ~ Sales Training
Brian Tracy ~ Psychology of Closing the Sale
SPIN Selling Sales Training
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