Sales Customer Service

DAVID A. MALTZ

* ****** *****

Canton, MA *****

781-***-**** h / 781-***-**** c / ********@*****.***

NEW BUSINESS DEVELOPMENT/NATIONAL SALES MANAGEMENT

National sales manager with 18 years experience in hands on sales, sales management, customer service, and

operations. The ability to develop, nurture and close a sale with a client from start to finish, focusing on the

intangibles that exist in every clients needs. Proven ability to identify and develop sales opportunities, access

and build vital working relationships with top decision-makers, and achieve my goals by satisfying the client’s

goals. I am an extremely effective communicator that listens very carefully to my clients needs. I have a special

talent for combining insight and innate leadership abilities to recruit, build, and retain top-performing sales

teams. I am a team player that is constantly in contact with the internal decision makers to tighten efficiencies –

thus helping develop a lean operating environment. I am recognized for my commitment to quality service and

client satisfaction through creative problem-solving and customer-focused solutions.

• • •

Strategic business Recruiting / staffing Business operations / project

planning / review initiatives management

• • Team building / • Contract negotiations / sales

Territory development /

management sales support closings

• Expert at cold/warm calls Sales meetings / product presentations

Customer relationship

management

Led and delivered strategies and tactical development plans that drove millions of dollars in revenue & profit growth.

PROFESSIONAL GOAL

It is my desire to work for a Company that functions with a “WIN – WIN” strategy in mind. First and foremost, I am adept at

and committed to enhancing their bottom line by servicing their existing clients and developing my own book of business for

them. In turn, they will allow me to earn without a ceiling on the commission structure.

PROFESSIONAL EXPERIENCE

FLOORTECH INDUSTRIES, CANTON, MA 2000-2009

Flooring business offering a wide selection of products from the world’s leading manufacturers, with a 36,000 sq.ft. State-of-

the-art facility, 34 employees, and $17 million in annual sales, of which $8 million were generated completely by me – I am a

hands on sales person no matter what my title. The Company closed due to the downturn in the economy and weaker margins.

NATIONAL SALES MANAGER / BUSINESS MANAGER / PRESIDENT

• My personal sales record: 1999/2000 - $1.5m sales – 2000/2001 - $2.4m sales – 2001/2002 -

$3.8m sales – 2002/2003 - $4.6m sales – 2003/2004 - $5.8m sales – 2004/2005 - $6.2m sales

– 2005/2006 - $6.7m sales – 2006/2007 - $7.4m sales – 2007/2008 - $8.1m sales

• Recruited and trained top producing sales team and customer service staff of 34. Monitored

workflow to ensure adequate staffing on projects and a consistent level of outstanding

customer service. Coordinated all project reporting and documentation from pre-installation

through close out.

Approached and secured new business through prospecting, identifying and qualifying new opportunities, and extensive

networking with existing clients, subcontractors, and vendors/suppliers.

• Sourced products overseas to obtain exclusivity in U.S. market. Planned, coordinated, and

presented introductory sales meetings with prospects. Organized and coordinated efforts to

identify and meet customer requirements. Prepared project plans, estimates, bids, and

contracts.

• Hired and directed crews of installers and project managers, establishing timelines for scope

of work and consistently adhering to work schedules. Effectively communicated and

negotiated problems/issues to achieve desired goals while complying with strict job safety

requirements.

• Developed, negotiated, and maintained positive, collaborative relationships with corporate

clients, business owners, architects, subcontractors, and vendors/suppliers to ensure the

absolute best-in-class client service. Oversaw complexities of project cycle, providing

specialized attention to the client throughout entire process.

• Established, directed, and managed overall operations of company, growing a nationwide

network of accounts and building annual sales from zero to $17 million during tenure.

Shaw Industries / Continental Carpet, WEYMOUTH, MA 1991-2000

SHAW’S INDUSTRIES ACQUIRED CONTINENTAL CARPET IN 1998.

NATIONAL SALES MANAGER

• DIRECTED FUNCTIONS, ACCOUNT MANAGEMENT, CUSTOMER RELATIONSHIP

NEW BUSINESS AND SALES DEVELOPMENT INCLUDING

DEVELOPMENT, JOB FULFILLMENT, AND CONTRACT NEGOTIATIONS. CONSISTENTLY MET SALES OBJECTIVES, DEVELOPING KEY

RELATIONSHIPS WITH NATIONAL ACCOUNTS, INCLUDING STAPLES, SPORTS AUTHORITY, YANKEE CANDLE, AND CARTER OUTLET STORES.

MANAGED RELATIONSHIPS WITH ACCOUNTS, PRESENTING BUSINESS PLANS UNIQUELY TAILORED TO THEIR NEEDS. DEVELOPED AND INITIATED

STRATEGIES TO BE COMPETITIVE WHILE REMAINING PROFITABLE IN A HIGHLY COMPETITIVE MARKET.

• Researched new product lines to increase sales and support growth objectives.

EDUCATION

UNIVERSITY OF HARTFORD, Hartford, CT - Bachelor of Science in Marketing

AFFILIATIONS

Chapel Hill Chauncy Hall School, Waltham, MA – Board of Trustees, 3 years

Journey Forward, Canton, MA – Board of Trustees, 2 years

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