Manager Medical

JOYCE FOSTER

**** **** ****** ● Akron, Ohio *****

Home 330-***-**** ● abngbb@r.postjobfree.com

HEALTHCARE MANAGEMENT

Medical Healthcare Manager with 20+ years of experience working with hospital owned physician

practices and hospital subspecialty practice management environment. Strong analytical skills with a

working knowledge of a computerized practice management system, budget management and revenue

enhancement. Demonstrated skills in:

• Budget Management

Health Care Management –General Administration

Personnel Management

Operations Management

WORK EXPERIENCE

AKRON CHILDREN’S HOSPITAL, Akron, OH 2004 to 2008

Medical Practice Manager responsible for daily operations and financial controls of 7 subspecialty

care divisions onsite and remote locations. Performed as a key liaison to 40 physicians. Managed

staff of 8 patient service representatives with a budget of various amounts for each division.

• Monitored revenue and expense reports (budgets) to identify and correct variances.

Developed processes for staff training for scheduling, registration. and cash collection.

Assured appropriate medical and office supply inventory for in hospital and offsite facilities, acquired

medical equipment and supplies.

Coordinated approval for capital expense requests for facility furnishings and medical equipment.

Collaborated with division chair physicians in interviewing, hiring, disciplining, and staff evaluations.

Oriented and trained non clinical office staff, ensured job expectations and competencies are current

and well communicated to employees.

Addressed performance issues appropriately while treating employees consistently, fairly and

respectfully. Complied with all aspects of employment law.

Oversaw and actively participated with patient complaint follow up and resolved issues as

appropriate.

Confirmed time and attendance.

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Set the tone for a productive, professional work environment.

Effectively communicated to staff on corporate, divisional and department plans, goals and

objectives.

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AKRON GENERAL MEDICAL CENTER, Akron, OH 1989 to 2004

1000+ bed medical system with 8 locations serving 5 northeast OH counties, over $1billion in

revenue

Network Health Group

Office Manager for hospital owned offsite subspecialty medical practices. Managed the daily

operations of the practice by directing, planning and coordinating the duties of the office staff.

Responsible for clinical quality, patient satisfaction, physician relations and financial performance of

the business unit. Collaborated with physicians in promoting the smooth, efficient flow of patients to

the following hospital owned offsite facilities.

North Hill Family Practice

Drs. Joseph Burick and Ann Meyer, Akron, OH, 2001 to 2004

The Community Health Center of Fairlawn

Drs. Carole Savan and Gail Swarm, Fairlawn, OH, 2000 to 2001 (Closed Oct. 2001)

Family Medicine of Richfield

Dr. Gail Swarm, Richfield, OH, 2000 to 2001 (Closed Oct. 2001)

The Community Health Center of Fairlawn

Drs.Caroline Dougherty, Marta Roth, Carole Savan and Gail Swarm, Fairlawn, OH, 1997 to 2000

Prade Family Practice

Dr. Margo Prade (deceased), Akron, OH.1989 to 1997 (Closed Dec. 1997)

BLUE CROSS/BLUE SHIELD HMO HEALTH OHIO 1982 to 1989

Patient Service Representative

EDUCATION

The University of Akron: Business Office Administration, Akron, OH 1974

Classes taken no degree

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COMMITTEES

• Revenue Enhancement, Children’s Hospital Committee

Strategic Planning Committee, Hudson Emergency Room

Strategic Planning Committee and Core Member, Care Center Renovation

Strategic Planning Committee and Core Member, Child Advocacy Center of Youngstown

Strategic Planning Committee and Core Member, Children’s Hospital at St. Elizabeth of Youngstown

Patient Satisfaction Committee, Akron Children’s Hospital at Boardman, OH

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