Project Manager Customer Service

MELINDA J. GREENE

**** *** **** ***** ** Woodstock, Georgia 30188 678-***-**** abngai@r.postjobfree.com

Overview of Qualifications Overview:

• Seasoned construction management professional with over four years experience in full-life cycle

project/program and construction management.

• Direct involvement with: defining project scope, reading plans, bidding, estimating, organizing

contractors, scheduling, budgeting, negotiating, permitting, inspections, client/contractor interaction,

working within budget and deadlines.

Solid track record of effectively assessing profit potential of business ventures and steadily increasing

revenues by managing innovative projects.

Creative problem-solver with a high performance record dealing in high stress/tight deadline situations.

A decisive leader with strong problem-solving abilities who will bring a high level of energy and a broad

range of practical field expertise needed to meet the challenges of construction management.

Professional Experience:

PyraStar Pension Group Inc. 9/09 to Present

A company offering broad knowledge and expertise in all aspects of qualified retirement plans including

legal compliance, corporate structure issues, tax issues, and administration and operational compliance.

Office Manager/Plan Administrator

• Analyzed ESOP administration to ensure compliance with ERISA regulations.

• Drafted Form 5500’s for DOL filings.

• Prepared 401K Plan documents for new clients.

• Managed daily operation of office including overseeing supervision of employees.

• Managed all accounts receivable and accounts payable.

Bovis Lend Lease (Multi-Site Group) 2/08 – 9/09

One of the world’s leading project management and construction companies operating in more than 30

countries worldwide and employing over 8,000 people.

• Managed the full life cycle of projects on multiple retail sites nationwide for McDonald’s while

maintaining client management relationships.

McDonalds, Project Manager

• Construction Manager for the CBB program to implement and retrofit 100+ existing restaurants with the

McCafe renovations. Package included decor design, equipment and kitchen modifications.

Issue bid forms and construction documents to General Contractors. Obtain bids from GC review and

award projects. Monitor contract process and ensure that all contracts are executed.

Develop the project schedule and coordinate activities of General Contractor, Vendors,

Owner/Operators, McDonald's, and Architect & Engineering Company

Coordinate submittal of plans and obtain building permits. Coordinate with Architects and Engineers to

correct issues generated by discovery items, building department comments, and general contractor

issues

• Gather all documents required for project closeout. Provide closeout documents to McDonald’s for

processing. Manage punch list and warranty issues

PyraStar Pension Group Inc. 9/07 - 2/08

A company offering broad knowledge and expertise in all aspects of qualified retirement plans including

legal compliance, corporate structure issues, tax issues, and administration and operational compliance.

MELINDA J. GREENE Page 2

Office Manager/Plan Administrator

• Analyzed ESOP administration to ensure compliance with ERISA regulations.

• Drafted Form 5500’s for DOL filings.

• Prepared 401K Plan documents for new clients.

• Managed daily operation of office including overseeing supervision of employees.

• Managed all accounts receivable and accounts payable.

BP PRODUCTS NORTH AMERICA INC. 10/92 to 7/06

One of the world’s largest convenience retailers and oil and gas producers employing over

96,000 people in over 100 countries worldwide.

Small Format Project Manager (2005 to 2006)

• Managed all details related to small format project rollout responsible for removal of current Convenience

Food Offer and upgrade to Proprietary Café offer.

• Completed 24 store remodels within project guidelines.

• Worked with Global Offer and Format Teams, Operations, Marketing, Asset Management, Bovis, and

various third parties to manage all aspects of the Small Format process.

• Identified performance gaps, actioned resolution and shared key learning’s with Small Format Team and

Operations Team.

• Followed up on identified punch-list items resulting in successful completion of all items within one week

of close of project staying within timeline of project.

• The Wild Bean Café offer increased sales on average of fifteen percent of inside sales at each store.

Trainer/Change Coach for Change Management (2004 to 2005)

• Worked on Retail Operations Project rolling out new processes and procedures to assigned sites in five

markets

• Coached employees on proper use of equipment, planograms, production and operational processes

and procedures within scope of Project.

• Communicated results to Operations RVP, WorkStream Market Captain weekly & Bovis Lend Lease.

• Trained GM on Labor Model tool and oversaw reduction in labor hours at site.

• Assisted assigned sites in implementing the new food service program and processes, managing their

waste, production and margin/profitability.

Stayed within schedule/budget and all sites passed internal certification on 1st attempt 90% or better.

•

Business/Financial Analyst (2003 to 2004)

• Provided monthly reporting for the Unbranded Sales Department.

• Provided account root analysis to identify gaps in account set ups to reduce errors in system account set-

ups.

• Performed set up and monitored all formula price set up and contracts to ensure correct pricing charged

to customer.

• Researched and corrected pricing issues, formula pricing errors, & any problems incurred from system

upgrade.

• Located unbilled fuel purchases due to system conversion from ISP to SAP which resulted in billing

$700K of unbilled transactions.

MELINDA J. GREENE Page 3

District Manager (2002 to 2003)

• Responsible for overseeing sales growth and increased profits, recruitment, training and development of all

convenience store employees, providing excellent customer service at all levels, and follows company

set merchandising standards.

• Responsible for performance and leadership of ten convenience stores and Convenience Food Offer.

• Hire, train, coach, network, develop and motivate Salaried Site Managers.

• Worked to improve efficiencies to reduce labor costs, inventory shortage, and cash loss.

Office Manager/Maintenance Analyst – BP Products North America Inc. (2000 to 2002)

Account Service Representative – BP Products North America Inc. (1998 to 2000)

Administrative Assistant – BP Products North America Inc. (1996 to 1998)

Maintenance & Construction Assistant – BP Products North America Inc. (1995 to 1996)

Retail Clerk – BP Products North America Inc. (1992 to 1995)

EDUCATION

(MBA) Master of Business Administration, Keller Graduate School of Management, Atlanta, GA

(BBA) Bachelor of Business Administration, Malone College, Canton, OH

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