Project Manager Management

Richard Quinn, BA, PMP, CSSGB

Phone: 917-***-****

** ****** ****

E-Mail: abng8q@r.postjobfree.com

Newburgh, NY 12550-7009

SENIOR PROJECT MANAGER

Fifteen years of SDLC/LCM contract-based consulting experience working on project portfolios of large-scale

rollouts/implementations, infrastructure re-engineering, iMAC’s, Mergers & Acquisitions, systems/data

management/migrations, business intelligence/business analytics/data warehousing and security/risk/compliance

related technology projects in the insurance, banking, finance, legal and government sectors. Experience

working within a PMO environment to provide project portfolio management utilizing Primavera/MS Project/Clarity

as well as ensuring change control is in place, compliance topics are addressed, risks are mitigated and to

conduct continuous process improvement efforts. Proven track record of delivering projects on time and within

budget. Strong ability to interface with all levels of management from the business, technology and vendor

groups. Past projects have involved budgets in excess of $15MM, supervision of staffs of up to 25 consultants

located at multiple sites and work in both project oriented and matrix organizations.

EXPERIENCE

May 2008 to Thomson Reuters, New York, NY

October 2008 Senior Project Manager, AMERS Region

- Americas regional PM for the Thomson Reuters Global Integration Project aimed at

integrating legacy Thomson Financial, Reuters, StarMine, OMGEO and TradeWeb

systems while co-locating 22,000 users with like business units.

- Conduct move meetings, create technology integration/move project plans,

communicate with stakeholders/users, provide status reporting, issue tracking,

coordinate moves with Facilities, conducted site surveys, planned datacenter moves,

requested the provisioning of circuits, obtained BU sign-off and monitored and

escalated post-move issues.

- Responsible for Data Center relocation/collocation efforts for multiple sites in the US,

Canada, Mexico and South America which involved approximately 800 servers.

Coordinated work amongst local and offshore resources with regards to facilities

requirements, power, cooling, cabling, rack mounting, test and turn-up and sunsetting

of equipment. Submitted and monitored change requests for all work while providing

minimal down-time.

- Utilized Primavera P6 to maintain project documentation, planning, communication

and collaboration and project status reporting.

- Integrated the Thomson and Reuters wireless networks.

- Position required 80% travel, 20% remote work.

January 2008 to Feed the Children, Oklahoma City, OK

April 2008 Project Manager – Business Intelligence/Data Warehouse

- Provided SDLC PM skills geared towards the implementation of a multi-tiered

environment utilizing the QlikView reporting and analysis tool along with Pentaho’s

Kettle ETL in order to more effectively implement the business process management

of Gift-In-Kind donations to the organization.

- Responsibilities included the generation and update of Microsoft project plans and

WBSs based on each requested report’s work packages; generation and

maintenance of various project related issue logs (issues, risks, decisions etc.);

scheduling of meetings, facilitation of meetings, and generation of Meeting Minutes;

monitoring project time reporting approval and the preparation of project status

reports.

- Gathered user requirements, collaborated with various user groups with regards to

screen layouts, menus, rules driven automation, report generation/layout and user

permissioning to control access to data.

- Translated business requirements into functional requirements for data modelers.

- Ensured referential integrity of the data outputs.

- Conducted UAT sessions with the affected BU’s, developed user training

documentation, provided end-user training and provided post-release support.

- Managed multiple MS SharePoint sites which contained project related data and

documentation.

- Utilized Agile Scrum iterative methodology for project execution.

- Position required 100% travel.

October 2007 to Morgan Stanley, Brooklyn, NY

November 2007 Project Manager III – IT Risk, Security and Compliance

- Technical Project Manager responsible for the LCM of multiple IT Security projects

involved in the firm-wide deployment of data security applications and infrastructure

enhancements.

- Developed and maintained Project Plans and tracking progress to the plans utilizing

CA’s Clarity PPM software.

- Responsible for coordinating effort estimates, receiving commitments and tracking

progress across technical teams.

- Escalation/primary contact point for junior and senior staff regarding issues and risks.

- Responsible for coordinating prioritization and managing change control.

- Assisted in validating IT infrastructure solutions against both technical and business

requirements.

- Updated status and deliverables and provided reporting to all levels of management.

- Coordinated external communications with Product Management.

- Managed and Tracked project costs.

- Maintained Project knowledgebase and conducted project post-mortems.

- Participated in the integration and implementation of various security related projects

involving Safend, Vontu, Ariba and SEP hardware/software.

August 2007 to IDEXX Laboratories, Westbrook, ME

September 2007 Senior Project Manager

- Managed multiple projects focused on the development of technical solutions required

to increase the organization’s efficiency surrounding the development and

implementation of new or enhanced BI and product solutions.

- Projects included Catalyst DX development and launch, Events Tracking, PD

Statement Generator, Labs Pricing Redesign, and Instrument Order Processing.

- Scheduled and facilitated Project Team and Steering Committee meetings

- Obtained necessary sign-offs for project phases

- Created and managed project plans for large or complex enhancements for FDA

compliant Data Warehousing solutions and coordinated the associated project effort

to implement those solutions.

- Worked with technical staff and end users to plan and coordinate testing and

implementations

- Provided communication throughout the life project.

- Represented projects in pipeline meetings

- Developed the Statements of Work, reviewed with the business requestors, and

obtained necessary sign-offs.

- Worked with Analysts to understand and scope new requests – and guide requestors

through the request process (EVAs, business benefits, cost estimates).

- Coordinated change management activities

- Coordinated design and architecture reviews

- Track estimated vs. actual cost, duration, and effort estimates to ensure continuous

improvements.

- Coordinated Compliance reviews.

- Represent project implementations at CCB.

- Coordinate Post Project Assessments / Lessons Learned Meetings.

- Completed Scoping Summaries.

2

February 2007 TD Banknorth, Falmouth, ME

to July 2007 Project Manager III – IT Solutions Delivery

- Manage multi-tier projects related to the redesign of the bank’s IVR system with a

budget of $1.6MM utilizing both the TDBN SDLC and PMI’s PMBOK methodologies.

- Provided project reporting functions to the EPMO in compliance with the

organization’s communication plan while also providing status updates to

stakeholders, the affiliated business lines as well as the Project Review Board.

- Created project definition, defined scope, gathered requirements, obtained work and

cost estimates to define the project budget, set up project WBS, conducted CBA,

engaged vendors and internal resources required to integrate, design, customize,

implement, test and deploy the application.

- Created Project Charter, Project Scope, Project Requirements Definition documents

and received necessary approvals from project Stakeholders, Sponsors and

Relationship Managers.

- Obtained application Risk Assessment, Business Impact Analysis and Business

Criticality Assessment from the internal Risk, Compliance and Audit groups.

- Ensure SOX compliance as well as compliance with FFIEC Electronic Banking

guidelines in a CMMI Level 1 environment.

- Employ the Change Control process, Clarity and MS Project in order to ensure project

control to ensure that deliverables were met.

- Acted as liaison for the internal project Stakeholders to manage the customization of

the vendor solution with the sales and technical staff of Intervoice, the IVR solution

provider.

December 2005 City of New York, Department of Information Technology and Telecommunications

December 2006 (DoITT), Brooklyn, NY

Project Manager, PMO – UNIX Shared Services

- Migrated multiple technology projects to the DoITT infrastructure in order to upgrade,

standardize and provide high-availability systems to the various City agencies and the

general public.

- Maintained a project portfolio consisting of an average of 37 concurrent projects.

- Created and maintained Data Center expansion project plans, coordinated work

efforts between the various groups involved in these expansions.

- Created work plans and schedules in MS Project to document SDLC tasks according

to standard methodologies.

- Provide high-level project management, scheduling, and documentation for multiple

cross-agency projects and initiatives for the Unix Shared Services Unit.

- Assigned resources to tasks within the Unix Infrastructure functional groups and

communicated status and developments with stakeholders, business teams and

application development/support teams.

- Drive team project status review meetings, managed issues/risks, monitored the

change request process, project plans, and schedules in order to ensure quality

assurance and eliminate scope creep.

- Implemented MS Project Server 2003. Utilized MS Project to create project

timeline(s), schedule and manage resources, communicate assignments, teams and

deadlines, track project progress and provide project status to project participants as

well as stakeholders.

3

February 2005 Weil, Gotshal & Manges, LLP, New York, NY

June 2005 Project Manager – Implementation

- Successfully managed the day-to-day activities of a pilot program for an enterprise-

wide implementation of Windows XP to seven offices worldwide.

- Created the project timeline utilizing MS Project, assigned resources to tasks,

formulated procedures and created and maintained program documentation which

was published utilizing Lotus Quickplace.

- Conducted team project status review meetings, managed issues/risks, monitor the

change request process, project plans, and schedules in order to ensure quality

assurance and eliminate scope creep.

- Supervised 5 Systems Analysts and worked closely with the Survey team, QA

personnel and the Packaging and Engineering team to ensure that the project

deliverables were in line with the overall scope of the project.

- Deployed, supported and debugged a standard Windows XP desktop image utilizing

MS Office to replace non-standard applications, Norton Ghost, ZENworks, Lotus

Notes 6.5.3 with Roaming, Novell’s ConsoleOne and MS Active Directory Services.

September 2004 MetLife, Troy, NY

November 2004 Senior Project Manager, PMO, Enterprise Technology

- Managed a mainframe migration project which upgraded, streamlined and combined

systems from MetLife, GenAm and NEF into one consolidated platform.

- Mentored Project Managers in project planning, best practices, communications,

administration, reporting, scheduling, resource tracking, budgeting and other PM

related disciplines.

- Supervised 12 Operations Center technicians with regards to the tasks surrounding

the consolidation effort to ensure adherence to regulatory compliance issues, project

standards, minimize issues/risks and provide QA for the project deliverables.

- Provided high-level status reports, conducted status meetings, maintained project

timelines/documentation and communicated overall project progress to the PMO,

Steering Committee and Executive Management.

March 2002 JP Morgan Chase, New York, NY

January 2004 Project Manager, Global Capital Markets/Investment Banking Division

- Full project LCM implementing the 2003 IBAA Training environment for 500 clients in

addition to the creation of remote networking solutions for multiple client sites.

- Develop, formulate, document and propose contingency plans/DR plans and process

charts based on the analysis of best-case through worst-case scenarios in

relationship to hardware, software and network failures.

- Provided change control management for out of scope requests.

- Created high-level project plans with MS Project as well as Visio process charts for

client review and agreement.

- Created equipment order lists with cost estimates for client approval.

- Procured hardware, software and any additional services required by the client.

- Liaise with vendors to ensure just-in-time product delivery.

- Coordinated 8 Desktop Technicians who supported and provided implementation

services at client sites.

- Provided end-user training and project documentation.

- Processed invoicing on a per-project basis.

- Utilized MS Project to create project timeline(s), schedule and manage resources,

communicate assignments, teams and deadlines, track project progress and provide

project status to project participants as well as stakeholders.

- Provided contingency plans for all project work.

- Adhered to communications plans utilized to provide status to the client.

4

March 2001 AT&T Solutions/MetLife, New York, NY

July 2001 LCM Client Facing Project Manager, Voice and Data Networking

- Acted as Client Facing PIM for full project life-cycle iMAC actions involving voice and

data network design, engineering and deployment.

- Received and validated client requests against contract scope.

- Coordinated negotiation for “out of scope” changes.

- Provided client interface for iMAC/Project request and clarification.

- Provided quotes and proposals to clients by working with the Bid and Proposal Center

of Excellence.

- Coordinated with 5 LCM technology consultants and business line management

resources to create and deliver proposals.

- Coordinated business contract change control with client.

- Determined the type of work required (Soft, Hard, Project) and created the

appropriate service request.

- Routed service requests to the appropriate functional teams based on type of request

and region.

- Maintained responsibility for the success of each project.

- Primary client contact for project issues and resolution.

- Identified need and took initiative to engage other teams to effect process and tool

improvements.

- Created high-level project plans utilizing MS Project for client review and agreement.

- Reported to client regarding all service requests to ensure milestones were met.

- Defined and validated resource requirements were available and locked in place.

- Identified and secured staffing requirements and approvals.

- Ensured that project budgets were tracked and met.

- Ensured compliance with any and all SLA’s.

- Identified gaps between business case model assumptions and actual implementation

costs.

- Obtained client approval upon completion of work.

- Conducted project review and learning sessions upon completion.

August 2000 Edison Schools, New York, NY

September 2000 Project Manager, ITS

- Managed resources for technology rollouts for the Edison Project, a for-profit

education management organization for public schools, grades K-12.

- Created and maintained project plans utilizing MS Project for all work.

- Created equipment order lists for Cisco gear, servers, desktops and laptops and cost

proposals for client review and approval.

- Determined resource requirements and contracted third-party vendors to perform field

work at the Charter Schools with reference to Data Center builds, network

installations and hardware deployments.

- Provided contingency plans for all project work.

- Responsible for daily status reporting to the client.

March 2000 Sovereign Bank, Wyomissing, PA

July 2000 Project Manager, Voice and Data Networks

- Assisted in coordinating the conversion of 285 Fleet and Bank Boston branches/back

office locations to Sovereign Bank locations.

- Reported directly to PMO while acting as the central repository for data from

personnel, facilities, hardware vendors, network management and software vendors.

- Utilized MS Project to create project timeline(s), schedule and manage resources,

communicate assignments, teams and deadlines, track project progress and provide

project status to project participants as well as stakeholders.

- Position required 100% travel.

5

September 1999 Salomon Smith Barney, New York, NY

December 1999 Project Manager, Process Planning

- Coordinate iMAC’s aimed at facilitating the combination of similar departments

throughout the various companies of Citigroup.

- Compiled and distributed survey data relating to the moves to the facilities, voice,

market data, NT/Unix support and networking departments assigned to each project.

- Utilized MS Project to create project timeline(s), schedule and manage resources,

communicate assignments, teams and deadlines, track project progress and provide

project status to project participants as well as stakeholders.

- Ensured buy-in by the business units affected by each project while guaranteeing

participation by the support groups involved and the allocation and assignation of the

appropriate resources required in each case.

February 1999 Chase Manhattan Bank, New York, NY

August 1999 Project Manager, Global Investment Services

- Managed a 600-laptop/1600-desktop rollout of a Y2K compliant model to 20 divisions

with a targeted duration of 11 months in a 7 month period.

- Furnished weekly status reports, project timelines (MS Project), and co-developed

and maintained an MS Access database containing detailed client status for both

corporate and government auditors.

- Worked closely with development groups to identify and remediate non-compliant,

business-critical software for inclusion in the desktop image.

- Coordinated communications and planning throughout all facets of the organization

including the desktop design/integration team, in house DB development/application

remediation teams, LAN administrators, infrastructure engineers, procurement, as

well as all business units affected by the rollout.

- Organized a collection of BIOS upgrades, memory upgrades, multi-platform (95/NT

4.0) driver libraries for 82 different types of laptops and desktops currently in use.

- Supervised one manager and 15 surveyors/rollout technicians.

November 1998 J&H Marsh & McLennan, New York, NY

January 1999 Project Manager, Southwest Region, TIS

- Successfully managed the rollout and implementation of Windows 95/Lotus Notes

4.6.1 to approximately 600 users in Texas, Louisiana, Oklahoma and New Mexico.

- Project planning and implementation entailed training the user community on

95/Notes, converting Outlook and OpenMail clients, evaluating hardware

upgrades/replacements, server builds and coordination with regional Operations

Center representatives.

- Supervised a staff of 10 field technicians.

6

May 1998 Lehman Brothers, New York, NY

October 1998 Project Manager, Global Equity Derivatives

- Responsible for the time-critical SDLC management of a third party application, the

Global Equity Derivatives System (GEDS), to Equity Derivative and Fixed Income

Derivative traders.

- Duties entailed refining the definition of the project’s scope, obtaining requirements,

development of a project WBS, budgeting, assignation and re-allocation of resources

as necessary, conflict resolution, and adaptation to changes in the project’s

requirements.

- Acted as the single point of contact for all communications between the business,

developers, network engineering, mainframe, NT engineering and UNIX staffs in

order to maintain project deadlines through the development of customized solutions,

while providing accurate status reporting to all involved parties.

- Implementation phase included Q&A, along with the subsequent staging and

execution of the application rollout to approximately 100 developers and end-users

utilizing SMS and WinInstall.

- Utilized MS Project to create project timeline(s), schedule and manage resources,

communicate assignments, teams and deadlines, track project progress and provide

project status to project participants as well as stakeholders.

- Collaborated with package creation/distribution teams.

- Supervised and acted as backup for a staff of two System Analysts.

August 1996 Prudential Insurance Company of America, Roseland, NJ

March 1998 Project Manager, NT Engineering

- Responsible for project planning, administration and coordination for an enterprise-

wide rollout of over 7,000 Windows NT 4.0/3.51 clients along with 250 servers while

acting as a liaison between local Operations Center staffs, corporate management of

the Prudential Property, Casualty and Life insurance divisions and the re-engineering

team.

- Duties included scheduling and coordination for a staff of 25 consultants with MS

Project, site surveys, equipment ordering, rollouts, revisits, employee training, change

control management, documentation, policy and procedure formulation, ongoing

support and status reporting for multiple simultaneous projects in 26 North American

offices.

- Rollouts emphasized the use of distributed computing via Microsoft’s SMS utilizing a

thin client desktop with NT 4.0, Lotus Notes and MS Office Standard to replace non-

standard desktop applications such as Lotus 1-2-3, AmiPro and WordPerfect.

- Prerequisites included a strong working knowledge of Windows NT networking, Token

Ring/Ethernet, TCP/IP, SNA connectivity, WINS, DHCP, RAS, SMS, Interdomain

Trusts, CPS, and application integration/testing.

March 1996 Chase Manhattan Bank, New York, NY

July 1996 Trading Systems Technologies Consultant

- Responsible for the integration and administration of NetWare 3.11 and 3.12 servers

from Chemical Bank with NetWare 4.1 and Windows NT servers at Chase Manhattan

Bank during their merger.

- Support over 800 users utilizing 249 servers in a trading floor environment.

- Assist with implementation of interoperability between the two banks custom desktop

applications and a standard desktop model designed for the combined trading floors.

- NetWare and NT 4.0 administration duties.

7

March 1995 Home Box Office, Inc., New York, NY

March 1996 LAN/PC Technical Support Administrator

- Duties included LAN administration, technical support, training evaluation of

equipment upgrades, authorization of equipment purchases and hardware/software

installation and configuration.

1993 WPLJ-FM, New York, NY

Application Developer

- Created a library maintenance application utilizing MS Access for the Rocky Allen

Showgram.

EDUCATION

Anticipated Pace University, The Lubin School of Business

Completion M.B.A., Strategic Management

May, 2010

1992 Hunter College, CUNY

B.A., Computer Science

TECHNICAL EDUCATION/CERTIFICATIONS

2007 Self-Paced Study

Present ITIL Foundation Certification

2007 Villanova University

Certificate in Six Sigma Green Belt, Certificate in CSSGB

2004 Project Management Institute, PMI

Project Management Professional, PMP

2002 New York University, School of Continuing Education

Certificate in Business Project Management

TECHNICAL EDUCATION/CERTIFICATIONS

2000 Mentor Technologies

Preparation for CCNA #640-507 certification.

1995 New York University, School of Continuing Education

Certificate in Novell 3.x and 4.x LAN Administration

TECHNICAL SUMMARY

Project Clarity, Primavera, Microsoft Project Server 2003, Microsoft SharePoint, Excel, PowerPoint

Management Visio, Access

Tools

Software Microsoft Office, Lotus (Notes R6, Organizer, Freelance, 1-2-3, AmiPro), Attachmate, Rumba,

Shiva, WinFax Pro, RightFax, McAfee VirusScan, Norton Ghost, Norton Antivirus, Norton

Utilities, Norton Navigator, Netscape Communicator, MS Internet Explorer through v7.0,

Mozilla Firefox, MS Office for Mac, Adobe Photoshop, Adobe Illustrator, Quark Express

Hardware IBM PC and Compatibles, IBM ThinkPad and compatibles, Toshiba Tecra, HP NetServer

LX/LH Pro, Compaq Proliant 1500/5000, Apple Macintosh, Linksys, StorageTek

Operating Windows XP/2000/NT 4.0/NT 3.51 Server and Workstation, Novell NetWare 3.11 through 6,

Systems and MS Active Directory Services, MS-DOS, Macintosh System 7, RAID-5, RSA SecurID

Tools

OTHER ACTIVITIES

President, Lawrence Farm Homeowners Association, Inc.

8

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