Customer Service Assistant

Location:

Posted:

March 09, 2010

VALINDA DENISE HARVEY

CHICAGO, ILLINOIS 60644

abng81@r.postjobfree.com

OBJECTIVE: To obtain a challenging position with an organization or business that allows me to grow and advance

within the company.

EMPLOYMENT HISTORY: Brown & Waters Realty Secretary/Cashier Chicago, IL (Weekend Volunteer)

Outbound calls to tenants, contractors and applicants. Taking inbound calls and messages, lite - bookkeeping, faxing,

typing correspondence, rules/regulations, five to fourteen day notices and leases. Handling cash, personal checks and

money orders for contractors, Applicants getting credit checks, tenants paying rent.

05/03 – Present

West Suburban Hospital Volunteer Department Clerical Support Oak Park, IL Salary: Internship

Greeted patients and visitors, put together correspondence for charts, made label and tickets. Took and checked messages,

typing, faxing, scheduling appointments, light - filing checking eligibility and processing insurance cards. (Internship 2002)

Marshall's Field Distribution Center Data Entry/Customer Service Chicago, IL Salary: $9.00 an hour

Entered and pulled up orders, checked on back orders, proof read tickets, invoices, packing slips and labels for ups codes,

trained new employees, talked to buyers and quoted prices and solved problems. Liaison between supervisors, staff,

shipping/receiving and audit department. 1992-1995

Time Telephone Marketing Customer Service Rep Order Department Chicago, IL Salary: $7.50 an hour

Took inbound calls for magazine subscriptions, pulled up orders, back orders, entered credit card information, handled calls

in timely manner, quoted prices and named different magazines, looked up shipping dates, canceled orders and transferred

calls. 1989-1991

EDUCATION: Malcolm – X College Chicago, IL Present

Degree Pending

Ser Business & Technical Institute Chicago, IL 01/02 – 10/02

Medical Office Assistant Certificate Obtained

Charles Murdock Business Institute Chicago, IL 1991 – 1992

Word Processing Certificate Obtained

Trainco Business College Chicago, IL 1982 – 1983

Clerk – Typist Certificate Obtained

Jones Commercial Adult Education Chicago, IL 1980 -1981

Medical Clerk I, Switchboard/Receptionist Certificates Obtained

SKILLS: Typing, Word Processing/Microcomputers, Medical Transcription, CPT/ICP-9 Coding, Windows XP, Medical

Terminology, Microsoft Word 2000, Corel 7.0, inbound calls, order operator, customer service rep, certified nurse assistant,

MOA Class President and Coordinator, also Teachers' Class Assistant.

REFERCENCE GIVEN UPON REQUEST