Manager Customer Service

Gay Lynn Petishnok

San Jose, CA 408-***-****

****************@*****.*** http://www.linkedin.com/in/gaylynnpetishnok

Sr. System Administrator

Over 15 years of success in Information Technology installation and support of computer systems, focused

on helpdesk, workstation, network, and server support. 10 years experience in managing groups of 6-10 IT

administrators. Proven track record of being a hands on manager with excellent customer service skills.

Technology Facility and Server Room Moves: Successfully managed 3 IT facility moves which

included interfacing with vendors, contractors, and network companies (Telepacific, Qwest, SBC) to ensure

a smooth transition. All moves were completed on time, on budget, and with no impact to the internal

users.

Management and Coordination of Software Upgrades: Planned, tested and implemented CentOS

4.6/3.8 dual boot upgrades for development workstations giving engineering new capabilities and

efficiencies for new product development. Project recognized by management for its planning and seamless

implementation.

Licensing Management: Consolidated Flexnet/Flexlm licensing servers for the 3 central offices by

organizing and reducing licensing server count by half. Managed the migration of licenses between various

servers, renewal of maintenance contracts, and the resulting structure.

TECHNICAL SKILLS

Applications: Frame Maker, FLEXnet, Rational (Clearcase), Citrix, Lotus Notes

Operating Systems: UNIX (SunOS, Solaris), Linux, and MS Windows/Office

Workstations & Servers: Dell and Sun workstations/servers, X-terminals, NetApps fileserver.

Scripting Languages: Familiar with csh and bourne script languages

Routers and Hubs: Familiar with Cisco routers, 3Com hubs, and switches

PROFESSIONAL EXPERIENCE

LTX-CREDENCE CORPORATION, Milpitas, CA 2008-2009

Manager Helpdesk

Operated in Service Delivery Group providing level 1 and 2 support to users with primary support to

engineering organization. Completed IT-related merger projects including office move, NIS merge,

Clearcase, office closure, and AD migration.

• Managed the Barber Lane office preparation move to California Circle. Set up temporary NIS structure

moving users to new NIS in preparation for move.

• Upgraded Vob Server (Clearcase) to Sunfire 440 from Ultra 80. Increasing the performance for

engineering as much as 4 times faster.

• Managed closure of LTX Phoenix office and move of facility to Tempe office. Substantial cost

savings to LTX

LTX CORPORATION, Milpitas, CA. 1987-2008

Manager Helpdesk (2001-2008)

Managed the Service Delivery department in Milpitas and Norwood consisting of 6-8 people as well as

managed support for two remote offices in Dallas and Phoenix.

• Project coordinator for the installation of VOIP upgrades for three development and sales offices.

Interviewed and managed vendors, contractors and project team to ensure that the upgrades completed

over a weekend to mitigate any user impact.

• Managed and purchased all IT and engineering equipment from vendors (Dell, CDW, Sun, NetApp),

and negotiated the software maintenance contracts. In one instance with Sun, saving the company over

$100k in a 3 year period.

• Consolidated and reduced company phone lines for a savings of over 50% in San Jose and Phoenix.

• Planned and coordinated network upgrades for Dallas and San Jose with no down time to our customer

base.

• Removed old domain name from over 1000 machines, including configuration files, scripts, soft links,

nis and nfs.

• Ongoing support of out of state office, including the installation and maintenance of Network

Appliance server, setup of Clearcase servers/clients, installation of Linux (CentOS) workstations, and

maintenance of raid server for software builds.

• Generated and managed the shutdown and bring up procedures for our San Jose IT server room and

network. (75 servers and 300 workstations).

• Installation and setup of the Citrix farm in Norwood and San Jose

Network System Administration Manager (1998-2001)

• Managed 6 - 8 UNIX and NT Administrators, focusing on Network and Systems Administration

management for San Jose Office and remote locations (Dallas and Phoenix).

• Responsible for implementation and operation of site LAN; WAN connections.

• Provided systems administration support for all workstations/servers connected to the network.

• Updated all UNIX and PC workstations/servers to be Y2K compliant in San Jose and two remote

offices (Dallas and Phoenix) for year 2000.

• Successfully streamline our network to a 3Com core builder and 3Com switches. Replaced old

hardware with new while experiencing little or no down time.

• Implemented helpdesk for maintaining our trouble tickets. This includes beeper and email support for

trouble tickets as well as a using a DDTs tracking service.

• Performed duties to support capital asset management and maintenance contracts. Included negotiating

and maintaining maintenance contracts, licensing, acquisition of hardware and software.

• Implemented new Auspex fileserver.

Network Administrator I and II (1994-1998)

• System Administration for Sun and HP Apollo’s. Includes installations of software, writing and

maintain procedures for Suns/Apollo’s. Assisted with Engineering and Manufacturing with new

hardware products.

• Maintained Sun and HP Apollo backups and archives.

• Provided ongoing support for software builds and releases.

• Supported all phases of administration: user accounts, TCP/IP, printers, mail/email, X-terminals.

• Supplied Cadence installation and maintenance to clients.

• Provided ongoing support to Tech Support, Field Service and Manufacturing with software and

hardware problems.

RELEVANT PROFESSIONAL EXPERIENCE

R & D Associate, Cad Designer and Software librarian

Trillium/LTX Corporation, San Jose

Software Technician I, II and III

Schlumberger Co, San Jose, CA

EDUCATION AND CERTIFICATIONS

UNIX Certificate of System Administration from USCE. 1997

Certificate in Auspex System Administration 1999

Attended various Sun Microsystems classes for SunOS and Solaris

Basic Management and Performance Management Class 2004

Gay Lynn Petishnok ****************@*****.*** 2

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