Manager Quality Assurance

J EFFREY G . S CHAFFER

*** ********* **** **********, ** 12477 845-***-**** abng4p@r.postjobfree.com

H 15 YEARS OF EXPERIENCE leading fulfillment operations,

IGHLY ACCOMPLISHED PROFESSIONAL WITH NEARLY

transportation logistics, warehousing and production scheduling. Proficient organizer and planner with

demonstrated ability to implement effective process controls and quality improvement initiatives.

Efficient staff manager highly effective at training and counseling to improve performance. Fully versed in

occupational health and workplace safety. Astute in identifying operational requirements, creating action /

implementation plans, and effectively coordinating with cross-functional teams to achieve objectives. Career

history of providing superior staff development and client service.

CORE COMPETENCIES

Process Improvement & Quality Assurance Operations Management

Inventory Management Fleet Operations

Bar Coding Shipping, Receiving & Logistics

Fulfillment Operations Vendor Management

Staff Management & Team Building Budget Management & Expense Control

Labor Analysis Facility Coordination

PROFESSIONAL EXPERIENCE

NUMRICH ARMS / GUN PARTS CORP 2004 - Present

Warehouse Manager

Report directly to President and COO of Gun Parts Corp.

Manage all Warehouse Distribution Operations including inbound and outbound functions.

Support Marketing and Sales efforts

Responsible for inspection of 37-acre facility to ensure compliance with all applicable health, safety

and company operating standards including equipment operation and maintenance.

Manage facilities maintenance and upkeep for all grounds, buildings and systems including: snow

removal; lawn care; general upkeep of all buildings; and general housekeeping of main building

Shop different carriers and freight logistic companies for most economical means of shipping

inbound/outbound freight.

Coordinate outside contractors and solicit bids for facility improvement projects.

Mapped warehouse layouts and reduced inventory line item / dollar cost during warehouse moving

projects including creating a new hot zone increasing efficiency.

Monitor inbound/outbound functions and develop/improve processes in order to create/improve

efficiencies wherever possible.

Responsible for managing 100,000+ SKU’s including set-up, cycle counts and developing processes to

reduce shrinkage.

Responsible for developing/utilizing reports to track/monitor key company metrics, as well as

providing employees reports and tools to better aid them with their daily tasks.

Key Accomplishments

Developed standard operating procedures that significantly improved productivity in receiving,

stocking, replenishment, picking/packing, and materials management.

Improved delivery schedule and reduced lengthy lead times by instituting an efficient order process.

Reduced labor overhead by 30%. Increased loading efficiency by 25%.

J EFFREY G . S CHAFFER

Résumé Page 2

Created and led implementation of restructuring process to increase efficiencies.

Developed and implemented a plan for outsourcing outbound processes utilizing local agencies which

resulted in a direct savings of $195,000 the first year, with an additional savings of $185,000 the

second year.

Given additional operations departments to manage after 10 months in Warehouse Manager Position.

UNITED STATIONERS 1994 - 2004

Warehouse Supervisor

Primary responsibilities included:

o Managing new receipt stocking functions

o Bulk pick functions

o Shipping functions

o Transportation

Supervised and coordinated the activities of distribution associates on a daily basis

Assured hazard free environment by conducting safety training, JSO’s and correcting unsafe

conditions.

Monitored productivity, process and quality of distribution associates

Provided regular coaching, counseling and communication to associates to maximize effectiveness and

ensure healthy associate relations.

Managed associate performance thru timely reviews, coaching and feedback to associates.

Responsible for the development of associates to the current/future needs of the organization.

Determined work procedures, prepared work schedules and expedited work flow.

Identified opportunities for process/productivity improvements and shared/implemented best

practices.

Key Accomplishments

Used true reporting to accurately evaluate deficiencies in processes to allow for the identification of

areas for improvement.

Transportation – Evaluated and reorganized delivery routes for internal drivers and contracted LTL’s

resulting in a $250,000 annual savings.

Worked on National Team investigating staffing levels and usage of seasonal help to reduce turnover

and increase efficiencies.

Worked with Regional and National teams to control inventory, just in time inventory, in an effort to

control working capital, thereby increasing the value of company stock.

UNITED STATES NAVY 1989 - 1994

Non-commissioned Officer

EDUCATION

UNITED STATES NAVY

NAVAL NUCLEAR ELECTRICIAN’S MATE A SCHOOL

NAVAL NUCLEAR POWER SCHOOL

JACKSONVILLE UNIVERSITY, JACKSONVILLE, FL

113 CREDITS TOWARDS BACHELOR OF SCIENCE: GEOGRAPHY AND HISTORY

TECHNOLOGY SUMMARY

MS Windows and Office (Word, Excel, PowerPoint, Project, Access); Crystal Reports; Response and

various Warehouse Management Systems

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