Customer Service Sales

CAROLINE McIVER

***** ********** ** 586-***-****

Warren, Michigan 48088 ********@*****.***

PROFESSIONAL EXPERIENCE

Accountemps/MENLO LOGISTICS WORLDWIDE, Auburn Hills, MI Temp 2009

Accounting, Auditing, Bookkeeping

International Freight Auditor

Responsible for receiving and auditing all international freight invoices. Ensure invoices are received

for all international loads and correspond with freight forwarders as necessary. Audit all international

invoices against current freight forwarder rate tariffs

Accountants International/AGM AUTOMOTIVE INC., Madison Heights, MI Temp 2009

Automobile assembly, including specialty automobiles

Accounting Assistant

Update A/P & A/R batches created by other departments into the general ledger after auditing for

correct distribution to the proper accounts and departments within Solomon. Additional

responsibilities included ACH transfers, check runs, journal entries, and assisting in Month End Close.

PVS CHEMICALS INC., Detroit, MI 2003-2008

Wholesale acids; manufactures oleum sulfuric acid, water treatment compounds; acid waste, collection

and disposal services. $300M in sales; nine wholly owned subsidiary companies.

Accounting Assistant

Job responsibilities included timely payment of all corporate invoices, including correctly allocating

cross-company charges for nine subsidiaries. Assisted Information, Services and Facilities managers

by providing invoice data that allowed resolution of issues. Responsible for distribution of checks to

subsidiaries and acquisition of backup data as needed.

Improved efficiency of Treasury-initiated money transfers by refining financial data reporting

system and creating additional process that eliminated errors.

Created new spreadsheet for expense report system that standardized information and was

adopted corporate-wide.

Analyzed on-line expense report information and systematized process that correlated funding

transfers, failed reports and the acquisition of General Ledger for reconciliation purposes,

ensuring regulatory compliance.

Reconciled financial data for Employee Flex spending accounts.

Managed sales staff lease fleet of 120 vehicles including ordering, correcting invoicing, approving

extraordinary charges and resolving service issues without disruption to business.

PVS CHEMICAL SOLUTIONS INC., Detroit, MI 2001-2003

Industrial and heavy chemicals. Wholly owned subsidiary of PVS Chemicals Inc; $45M in sales.

Accounting Assistant 2002-2003

Primarily responsible for maintenance of current pricing in Adage, resolving pricing issues with sales

representatives, correlating raw data for use in reports by both sales and corporate staff, issuing

credit / debit memo’s to correct price changes.

Initiated yearly review of all pricing in system by sales staff reducing incorrect and inactive

pricing by 20%.

Created spreadsheet of shipping costs from all product locations and authorized trucking

companies which expedited the most efficient use of resources by customer service.

Initiated review of additional charges and requested documentation which resulted in elimination

of 90% of tank wash charges.

Customer Service 2001-2002

Primarily responsible for all aspects of the logistics of the hydrochloric order from receiving the order,

scheduling the shipment with acid provider and trucking company, through invoicing the order.

Additional duties included taking orders for any product called into the service center and timely

transmittal of order data to correct company. Pager duty required instant response to any issues

arising from current or projected order fulfillment.

Ensured order and delivery of acid shipment to Texas during hurricane, avoiding plant shutdown.

INDEPENDENCE INSURANCE SERVICES AGENCY, Royal Oak, MI 1994-1999

Agents, brokers and service.

Commercial Lines Senior Representative Assistant 1997-1999

Primary responsibilities included completion of insurance applications, proposals, binders and

certifications of insurance. Correlating and checking policies for coverage requested. Additional

duties included billing policies purchased, issuing insurance binders and certificates of insurance upon

request.

Spearheaded the creation of a system that organized basic insurance information allowing

accurate and efficient assembling of policies. Created declaration page and assembled

insurance policies accurately reflecting additional coverage purchased.

Receptionist 1994-1997

Answered six incoming phone lines, greeted customers, handled all logisti cs for meetings

and scheduled calendars for sales staff of eight.

NAVY EXCHANGE, Rota, Spain 1992-1994

Navy goods stores selling general merchandise and uniforms.

Supervisor for Uniform, Sight & Sound Departments

Supervised staff of 16 including creating staff schedules, hiring, firing and assigning daily job duties.

Responsible for maintaining merchandise information flow to the buyers in Naples, Italy to eliminate

excess and shortfalls in stock. Controlled space allocation, store resets, charge backs, customer

service center, warranty repair, records of restricted purchase items, records of controlled stock

inventory levels, inter-European theater merchandise transfers, and reconciliation of daily / monthly /

yearly cash receipts.

EDUCATION

Bachelor of Business Administration 2/2007

American InterContinental University Hoffman Estates, IL

Concentration in Accounting and Finance

Associate of Arts in Accounting & Finance 11/2005

American InterContinental University Hoffman Estates, IL

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