Customer Service High School
Resume:
Eileen Smith
Objective:
Battle Ground, W A. 98604 A challenging position where my many years of travel industry and high quality customer
service can be used. Background includes working with the general public, professionals
abng38@r.postjobfree.com
and all levels of management to meet their needs.
Qualification Highlights:
• Over 15 years in the Travel Industry / Customer Service
• Excellent communication skills and ability to establish rapport with clients
• Strong organizational skills, time management and ability to multi-task
• Works effectively in a fast-paced environment both as a team member and independently
Work Experience:
Group Air Coordinator
9/2000 – 9/2008 Ambassadors, Newport Beach, California
Arrange air travel for group/incentive programs and corporate travel. Domestic and international
including pre/post trip extensions.
Served as primary point of contact for and liaison between sales team, clients and vendors
Negotiate airline group contracts, meeting space & hotel room blocks.
Prepared arrival & departure manifests for the client, DMC, and travel staff.
Provide customer service to high volume customer calls, maintained client profiles
Responsible for sorting and distributing fax & online registration orders, answer correspondence, and
prepare outgoing mail.
Home based Oct 2005 – Sept 2008
Corporate Travel Planner
4/1998 - 9/2000 Bonneville Travel / Wet Seal, Foothill Ranch, Ca
Assisted in opening the onsite travel department at Wet Seal, Inc
Booked all reservations including air, car & hotel for company’s nationwide and international travel
Maintained & managed department operations
Negotiated corporate airline & hotel contracts. Assisted client with yearly board of directors meeting,
and industry fashion show.
Liaison between corporate office and Wet Seal to maintain client relations
Corporate Travel Consultant
8/1992 - 4/1998 Associated Travel / Fluor Daniel, Irvine, Ca
Handled a high volume workload within a deadline -driven environment
International & domestic travel utilizing the clients corporate air, car & hotel contracts.
Enforce the clients strict travel policy and stay within the government per diem
Automation updates, quality control and schedule ticket deliveries. Maintain printer supplies &
operation
Travel Coordinator
1/1989 - 8/1992 Pepsi-Cola West, Newport Beach, Ca
Arranged routine business travel including hotel, car, & air arrangements
Planned onsite business meetings & corporate functions.
Assisted Administrative Assistants & Marketing department with everyday functions
Education:
Orange Coast College, Costa Mesa, California
Some College Coursework Completed
PACIFIC TRAVEL SCHOOL, Santa Ana, California
Vocational – Travel & Tourism
Mater Dei High School, Santa Ana, California
High School diploma
Skills:
All general office equipment
Apollo / Galileo
Amadeus
Worldspan
Excel
Globalware
GlobalMax
Microsoft Word
MS Outlook
Type 50 wpm
Contact this candidate