Customer Service Management

RICHARD W. LUPFER

**** ******** ****

DUBLIN, OH 43016

VOICE: 614-***-****

E-MAIL: **********@***.***

MBA, CERTIFIED TREASURY PROFESSIONAL, PILOT

Summary

Internationally seasoned professional possessing demonstrated ability to orchestrate the interdependancies of finance, technology and

marketing to positively impact growth, profitability, cash flow efficiency and balance sheet discipline. Accomplishments achieved in

asset management, treasury, IT strategy, international organizational development, corporate finance, and shared service operations.

Possessing extensive outsourcing, offshoring, international trade, business development, process reengineering, risk mitigation, and IT

implementation experience. Passions include, treasury operations, M&A, technology roadmapping, product innovation, and strategy.

Experience

JP MORGAN CHASE, COLUMBUS, OH A leading financial services firm with assets of $1.2 trillion across 50 countries. 2005–PRESENT

Vice President Finance – Global Product Strategy (Risk & Sercurity Management and Data Center Technology)

• Formulate and implement the worldwide product strategy for $1 billion portfolio of risk and technology products and services,

balancing economic factors, line of business requirements, and technology capabilities to maximize value for the shareholder.

• Participated in the design, creation and migration of the business and finance functions of GTI into a shared service organization,

creating the vision for the transformation, vendor management, inventory management and resource location strategy functions.

• Directed the business office, sourcing, and technology lifecycle strategy of Enterprise Computing Services’ global large mid-range,

datacenter HW, SW, and services, saving over $15.6 million while owning responsibility for a global annual budget of $80 million.

• Lead the Japanese negotiation for datacenter and workspace recovery facilities in Tokyo / Yokohama, resulting in a 25% savings,

while surpassing the Investment Bank’s and Risk Management’s cutting edge technology and capacity requirements.

• Developed, negotiated and lead the Global Technology Resource Strategy, including outsource and offshore engagements for all

of Enterprise Computing Services fulltime, managed services and staff augmentation resources, saving $11.2 million annually.

• Directed the ongoing management of JPMC’s $450 million portfolio of operating leases, (as lessee), including the termination of

$235 million in leases, improving the annual technology budget by $10.7 million.

• Created and directed the remarketing function for liquidation of excess, end of life assets, creating over $2 million in value for

JPMC out of end-of-life assets, while more importantly eliminating data loss and environmental risks.

• Spearheaded the Asset Management Workgroup to standardize procedures and systems throughout the bank’s business level

finance teams, business management offices and supply chain processes to move toward a shared service offering.

AMERICA ONLINE, DULLES, VA The world’s leading Internet media company with revenues over $8.6B. 2002–2005

Director of Shared Services (Treasurer role)

• While guiding the implementation of SAP’s R3 product, focused on Fixed Assets, Cash Management, and the Procure to Pay

processes; reengineered functions around Procure to Pay and Treasury Operations to instill customer service, efficiency,

accountability, controls and reporting, while achieving Sarbanes- Oxley certification 6 months ahead of schedule.

• Directed the Origination, Syndication, Management, Termination and Customs operations of a $1.6 billion portfolio of equipment

leases plus negotiation, reporting and oversight of AOL’s real estate mortgages.

• Restructured $316 million of leases in three months’ time, consisting of 149 separate contracts with over twenty bank institutions.

• Negotiated the termination of $165 million in operating leases of network modems, allowing AOL to move on to newer connectivity

technology in a timely manner, enhancing the member experience, then orchestrated the equipment donation to US schools.

• Established and directed, in conjunction with the Asset Management department, the remarketing function for liquidation of excess

equipment, turning a stagnant, costly inventory of used equipment into a growing revenue source.

• Closely managed AOL’s funding sources, reducing the number or relationships from an unmanageable 91 to 12. This resulted in

improved borrowing costs and terms, despite poor market conditions and negative company news in the press and on Wall Street.

TELEGLOBE, RESTON, VA International wholesale communications provider with revenues of $3.4B. 1999–2002

Treasurer & Controller

• Negotiated all financial aspects of strategic acquisitions of network related transactions during a $3.6 billion expansion, as well as

merger and acquisition activities, and all significant bandwidth sales transactions over $25 million.

• Created and directed all international treasury operations for 52 countries as well as the Accounts Payable, Accounts Receivable,

Payroll, Billing, Credit and Collections functions. Re-engineered banking relationships in each country to build a cohesive, safe and

efficient cash management structure for the company.

• Working with Regional Sales VP’s, Country Managers and Country Controllers, created and directed the ongoing budget, funding

and cash cycle for operations in 33 countries in order to efficiently appropriate and mobilize operational funding.

• Implemented Oracle Financials’ ERP, an A/R imaging system, automated payment outsourcing, electronic banking systems, and

Selkirk Treasury workstation over a two year period to integrate the Treasury, A/P, A/R, Collections and Payroll processes.

• Orchestrated the consolidation of duplicate functions in the areas of Collections, Credit, Billing, A/R, A/P, and Treasury, creating a

Shared Services Center consisting of 100 FTE’s; resulting in an annual operational efficiency improvement of $1.1 million, and

resolving over $140 million in pre-existing accounting discrepancies..

TELLABS, INC., ASHBURN, VA, International telecom equipment manufacturer with $2.6B in revenues. 1997–1999

Marketing Manager, Treasury Manager

• Performed due diligence, analysis, and integration planning for $670M acquisition of Coherent Communications by Tellabs.

• Successfully implemented Oracle’s ERP and MRP modules, in three months’ time, well in advance of expectations. Responsible

for testing and training of A/R, OE, and procure to pay modules. Subsequently integrated Oracle to SAP due to corporate merger.

• Solicited for insurance program renewal resulting in premium savings of 43% ($157K) on exposures that increased 27% annually.

Consolidated the program to two carriers from six, maximizing savings and eliminating coverage gaps. Enhanced coverage

globally to include coverage for product transport and installation, errors & omissions, EPLI, and foreign office coverage.

• Created an investment policy, and effectively managed a $34 million portfolio, leading to a 1.5% annual return increase.

• Created a vendor financing program for worldwide customers, which allowed them diverse payment options ranging up to seven

years, therefore enhancing sales, improving international trade, and streamlining the customs and delivery processes.

• Reporting directly to the CEO, lead the creation of a Web-based customer portal, introducing the company to the world of

electronic commerce, providing customers and prospects the ability to configure and order products directly off the Internet,

request credit and financing, and attain product education and training. Internally it facilitated efficient prospect creation, enhanced

customer service, clearer credit evaluation, improved order entry, purchasing discipline and manufacturing forecasting.

QWEST / LCI INTERNATIONAL, MCLEAN, VA, Long-distance provider with revenues of $1B and a 40% CAGR. 1995–1997

Treasury and Risk Manager

• Performed analysis and negotiations pertaining to entrance into $750 million (with option to increase to $1 billion) revolving credit

facility, which consequently improved terms, interest rates and fees and expanded the syndication.

• Participated in public issuance of oversubscribed $350 million senior note offering.

• Daily interaction with Investor Relations to formulate rating agency briefings, earnings announcements, and investor feedback.

• Restructured and managed $150 million receivables securitization program and $60M of working capital facilities.

• Oversaw funding and compliance of $75 million Tax Retention Operating Lease for new headquarters facility.

• Created 3 month to five-year budgets and presentations for rating agencies, syndicate banks, and the Board of Directors.

• Developed F/X and risk management policies and procedures, including disaster recovery and oversaw Y2K programs.

• Solicited and renewed insurance program, keeping premiums to a mere 8% increase despite a 40% exposure increase.

Facility Cost Analyst

• Created $450 thousand initial savings, directly impacting earnings, through the systematic identification and termination of non-

active circuits, total ongoing project savings of over $4 million.

• Developed and documented systems and process improvements through data manipulation and direct interview in order to

increase cost savings by 24% and reduce headcount requirements by 65%.

• Prepared $600M annual P&L and cash flow budgets and variance to plan analysis.

Corporate Development Analyst

• Closed four major acquisitions totaling over $600 million, representing 60% of company revenues and 80% of growth.

• Performed detailed research on over 700 acquisition targets, determining economic, as well as strategic, value to LCI. Additionally

performed peer company valuation and market analysis for benchmarking and product pricing purposes.

• Lead and built teams for market and product analysis and strategy focused on complimentary industries such as Internet, paging,

wireless and local services. Also performed in depth market analysis for entry into several Latin American markets.

• Created detailed due diligence analysis, determining pricing, synergy assessment, integration plans and budgets.

• Prepared BOD and senior management presentations, coordinating with Investor Relations, Marketing and Finance.

Education

MASTERS IN BUSINESS ADMINISTRATION; ONEMBA PROGRAM – an innovative global partnership MBA program of five premier business

schools on four continents: Erasmus University; Chinese University of Hong Kong; Tecnologico de Monterrey; Fundecao Getulio

Vargas, Escolade Administracao de Empresas de Sao Paulo and UNC Kenan-Flagler

Kenan Flagler Business School, University of North Carolina, Chapel Hill, NC – Class of 2006

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

The Ohio State University, Columbus, OH

Majors in: Finance, Economics, and International Business

Additional coursework: George Washington Univ. – MBA, USAF Academy – Aeronautical Engineering

Languages: English, French and Japanese

Affiliations & Community Involvement

Gifts in Kind International - The fifth-largest not-for-profit company in the US.

Board of Directors Member, 2003– 2008; Chairman, Audit and Technology Committies, Member – Marketing Committee

Society for Information Management Sourcing Workgroup Professional Member, 2005–2009

Greater Washington Association for Financial Professionals Board of Directors, 1997– 2000; Professional Member, 1997–2004

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