Customer Service Representative

Natasha H. Kolawole

** **** **** **** ** • Gaithersburg, MD 20877 • 240-***-**** (m) 301-***-**** (h) • abng1n@r.postjobfree.com

PROFESSIONAL EXPERIENCE

CapitalSource Inc, Chevy Chase, MD Jan 2009 – Present

Internal Auditor

Work with process owners to develop, document and validate processes and controls.

Analyze business processes to identify control points and control gaps.

Identify best practices and process efficiency improvement opportunities.

Liaise with external auditors to leverage work performed to minimize impact on business operations.

Developed SOX 404 Compliance Audit Policies and Procedures for the Internal Audit Department.

Developed and implemented methodology to increase Internal Audit’s SOX workflow efficiency.

Reworked and lead Internal Audit’s approach to process flow and narrative documentation to include system

inputs/outputs, process handoffs and in text control references.

Prepare planning memos, audit programs and audit reports.

Perform tests of controls and make recommendations for remediation where necessary.

Manage the weekly SOX 404 Compliance audit status reporting.

Maintain audit issues tracking log and risk acceptance matrix for quarterly Audit Committee reporting.

Research present and emerging regulatory compliance requirements to identify business impact and resolve

issues.

Deloitte & Touche, USA LLP, Mc Lean, VA Sep 2007 – Aug 2008

Controls Assurance Consultant, Enterprise Risk Services Group

Developed an understanding of our clients’ business environment and basic risk management approaches

Built and maintained positive working relationships with clients to facilitate quality superior service delivery

Participated in discussions with engagement management to understand the broader impact of decisions

Documented Business Cycle Controls for the Postal Service SOX implementation project.

Worked with team to identify and evaluate business and technology risks, internal controls which mitigate

these risks, and opportunities for internal control improvement.

Enterprise Risk Services Intern June – Aug 2006

Performed research to assist with a $30M federal contract proposal preparation.

Worked with Internal Audit team to compile and review ICFR work papers for federal client, FDA.

Managed extranet room for a global energy client, AES’s, integrated audit.

MCT Federal Credit Union, Rockville, MD Aug 2002 – Aug 2003

Member Service Representative

Earned cash award for cost saving operating efficiency increase idea proposal to management.

Consistently exceeded monthly sales goals by 50%.

Provided excellent service through attention to detail in recognizing beneficial opportunities for members.

Republic Bank Ltd, Trinidad & Tobago, West Indies Aug 1996 – May 2001

Teller/Customer Service Representative

Processed cash and non cash transactions in major foreign currencies including GBP and USD

Processed large value and volume commercial deposits

Cross sold bank’s products and services to customers

ACADEMIC QUALIFICATION

Bachelor of Science, Accounting (major) May 2007

Bachelor of Science, Information Science and Systems (minor) May 2007

PROFES

SIONAL ACTIVITIES

Member, National Association of Black Accountants (NABA), Baltimore Chapter

Member, Information Systems Audit and Control Association (ISACA), Washington DC Chapter

CPA, CISA candidate

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