Customer Service Sales

Maryann Carey

**** ************ ****

Erie, Pa. *6506

Phone: 216-***-**** Email: ***********@*****.***

Objective:

Seeking a position Travel Consultant/Virtual.

Skills and Abilities:

•Punctual / flexible / team player with strong attention to detail.

•Award-winning sales leader and sales team motivator.

•Good listener who works well without supervision.

•Communicated clearly and concisely - both orally and in writing.

•Ability to plan and prioritize.

•Able to manage confidential and sensitive information.

•Good organization and planning skills / multi-tasker

Business Experience:

Atlas Cruises & Tours - West Palm Beach, Florida February 2004 - July 2008

•VIP Travel Consultant - Laid off due to the economy.

•Sold packages to an Upscale Clientèle

•Internet research skills / problem solver

•Sales exceeded employer’s yearly expectations - $1.5M in sales

•Prepared documents and detailed information for travelers

Sabbatical - took time off to spend with elderly mother, passed away in January 2004

Promolont International - Pompano Beach, Florida July 2002 - March 2003

•Administrative Assistant to CEO - Company Closed

•Land Developer - Eleuthera, Bahamas – unable to get funding for project

•Internet research skills / problem solver / CSR Issues.

•Dealt with Contractors - Hotel Chains - Spa Operators.

Air Voyager - Fort Lauderdale, Florida September 2001 - July 2002

•Air Craft Charter Manager - Company closed

•Customer Service Issues - Ordered/Billed services for the Charter Flights.

•Concierge for Private Jets/Inbound and Outbound.

Silversea Cruises - Fort Lauderdale, Florida April 2001 - August 2001

Air and Sea Coordinator / Concierge - Laid off

•International Airline Reservations for clients to arrive at ports of departure.

•Addressed customer service issues. Correspondence was by either fax/email.

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Ship To Shore Travel - Palm Beach, Florida August 2000 - March 2001

•Group Cruise Manager - Company Closed

•Managed convention groups of 50 to 450

•Made the cruise reservations, booked airline tickets, issued invoices,

mailed out documents, and escorted the guests on the cruise.

•Dealt with customer service issues.

•Created advertising material

Business Travel/Fugazy Travel - Boca Raton, Florida August 1999 - July 2000

•Corporate Travel Consultant-

•Made travel reservations for large corporate accounts: airline reservations/hotel

reservations/car reservation/group meetings/Cruise reservation/leisure

travel for the company officers.

• Addressed customer service issues to clients satisfaction..

McGregor Management/Navigant - Cleveland, Ohio August 1997 - July 1999

•Domestic/International Team Lead/Trainer - Moved to Florida.

•Trained and supervised a call center team of 9 employees.

•Experience growing team morale.

•Trained agents to achieve significant improvement in their productivity.

•Excellent track record of successfully handling customer service issues,

identifying problems, diagnose causes, and determine corrective actions.

•Demonstrate effective leadership and encouraged team concepts.

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Computer Experience:

Proprietary Software.

Microsoft Word: Word Perfect – Outlook.

Alpha and numeric Data Entry.

Internet research skills

Contact this candidate