Customer Service Quality Assurance

T. LYNN MULHOLLAND

** ***** ******** ***** • Middletown, DE 19709 • (h) 302-***-****

abnfzv@r.postjobfree.com

PROFILE

Accomplished executive assistant with extensive administrative, customer service, financial and

management skills, as well as experience in a wide variety of business sectors and operations.

Entrepreneurial driven individual who is a motivated and energetic team player.

STRENGTHS

Strong administrative background with 20 years of diverse experience supporting senior level executives.

Technical proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Peachtree Accounting

Software, with proven attention to detail. Knowledge of PeopleSoft, HMS, UltiPro and Kronos.

Proven management abilities and customer service skills, handling both internal and external customer

requests and inquiries with little direction.

Expertise in planning and overseeing motivational and internal relations activities, as well as coordinating

community service events.

Knowledge of human resource, payroll and accounting functions, record retention requirements, compliance

and special project management, including report and presentation development.

Consistent record of improving productivity, assessing departmental needs, reducing costs, and resolving

complex departmental issues requiring research.

EXPERIENCE

MeadowWood Behavioral Health System, Administrative Assistant (July, 2007 – October, 2009)

Primarily responsible for Accounts Payable and employee payroll.

Prepare strategic and financial presentations, physician’s contracts and daily insurance carrier

charges.

Provide all levels of assistance to the CEO, CFO, Medical Director and hospital wide Directors.

TransUnion Settlement Solutions, Inc., Accounting Supervisor (July, 2006 – July 2007)

Primarily responsible for Accounts Receivable, Cash Application and Accounts Payable associates.

Managed workflow, monitored quality, quantity and general work standards with PeopleSoft. Analyzed

productivity data, provided quality assurance and feedback to team members.

Prepared staffing models and requisitions, interviewed applicants, assessed training needs,

prepared and delivered performance reviews, and handled routine corrective action.

Somerford Assisted Living and Alzheimer’s Care, Admin. Services Coordinator (Jan., 2006 –

July 2006)

Primary support for the Executive Director and supervised Administrative Services Assistant and six

receptionists.

Assisted in compiling financial, statistical data and reports as assigned. Responsible for campus payroll.

Diamond Technologies, Inc., Controller/Leadership Team Member (Oct., 1999 – Nov., 2005)

Prepared business critical spreadsheets and financial statements for Leadership Team.

Various accounting managerial responsibilities including 401K contributions, bank statement

reconciliation, online payroll with ADP, AP, AR and financial reporting.

Executed client invoicing and managed the collection process in accordance with company policies.

MeadowWood Behavioral Health System (1998 – 1999)

Rockford Center (1996 – 1998)

MBNA America Bank, NA (1985 – 1996)

EDUCATION

A.S. in Legal Secretarial Science – Goldey Beacom College (1982)

High School Degree – College Preparatory Courses – Glasgow High School (1977)

References available upon request

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