Project Manager Customer Service

Kevin Aufman

*** ****** ****

Pittsburgh, PA ****5

(412) 736 - 5556 / 412-***-****

******.*****@*****.***

Work Experience: Westinghouse Electric: Nuclear Services Financial Analyst 1/08 -

present

Manage revenue recognition and invoicing for $150 million annual portfolio (all non-US).

Perform analysis on collections, managing Days Outstanding to < 45 days

Improved portfolio cash flow by over $180,000 each month and receivables by 15 days.

Analyze reports to produce journal entries for tax, inter-unit orders and license income.

Develop Project Manager budgets and review charges on a monthly/annual basis.

Create accurate forecasts based on inputs from PM’s, product lines and marketing.

Participate and lead SAP implementation for several new business units.

Provide monthly reporting on many financial metrics with variance explanations and actions for improvement or

adjustment.

PPG Industries: Automotive Replacement Glass Co-Op 5/07 -

12/07 Updated monthly income, expense, and profitability reports using Hyperion/Essbase.

Reformatted and Standardized 130 Branch/Market Income Statements.

Performed a trend and group analysis of all service charge accounts, reconciled to ledger.

Analyzed past real estate transactions to increase accrual accuracy by thousands of dollars.

Created an essbase/excel model to update extensive financials used in monthly

presentations.

Executed six monthly journal entries and uploaded them using Oracle.

Cigna Insurance Group: Long Term Disability Intern 5/06 -

4/07

Performed eligibility and objective investigations on disability claimants.

Investigated social security offsets by contacting claimants, saving $500k+ annually.

Contacted claimants for collections on reimbursements based on denied claims.

Informed claimants of benefit termination dates and eligibility.

Conducted customer service surveys each month with results presented in tabled format.

Citizens Bank: Fraud Investigation Intern 1/06 -

5/06

Verified approximately 50 checks a day by phoning check originators.

Updated and organized account information on the Oracle mainframe.

Informed customers and branch banks of impending account holds.

Authenticated Citizen’s ability to collect funds by communicating with customer’s banks.

Education: University of Pittsburgh, College of Business Administration Pittsburgh, PA

Bachelor's of Science in Business Administration Dec,

2007

Summa Cum Laude GPA: 3.84 Major: Finance Minor: History

Relevant Skills: Hyperion/Essbase Oracle Java Applets and Applications

Cognos Impromptu SAP (PS/SA) Microsoft Office

Activities: Alpha Kappa Psi Professional Fraternity - Alumni Brother 1/05 - present

Volunteered with various community activities and events.

Organized fundraising projects for the brotherhood.

Arranged social activities to enrich companionship and commitment.

Entrepreneurial

Purchased and remodeled a home in Churchill, PA.

Currently residing in the home and renting rooms to offset costs.

Property has been appraised at $67,000 over purchase price.

Gained funds for initial costs through the buying, restoring and selling of classic autos.

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