Human Resources Management

CATHERINE B. BARRETT, PHR, CCP

**** ****** ***** ***** ******, IA 52411

***/***-**** *********@*****.***

CAREER SUMMARY

****-**** ******** ******* ***** Rapids, IA

Director, Human Resources

HR leader for privately-owned $13 million contact center outsourcer. Member of senior

management, hired to build HR infrastructure. Managed staff of 4. (230 employees / 2 locations).

• Developed and implemented comprehensive workforce management plan detailing HR strategy

and timing of key initiatives. Focus on staffing, retention, process improvement and cultural

change.

Reduced turnover 50% through supervisor coaching, better hiring and selection methods and proactive

employee relations.

Streamlined recruiting function and drove accountability for results to more effectively meet fluctuating

client demands. Increased applicant flow via expanded sourcing, implemented daily reporting and

revamped advertising.

Enhanced training programs. Revised orientation and client training curricula. Formalized certification

program. Introduced basic leadership development and enhanced learning for bottom quartile

performers.

2003-2008 The University of Iowa Iowa City, IA

Adjunct Faculty

Instructor for HR and Leadership undergraduate courses with the Tippie College of Business and

Pomerantz Career Center.

2003-2007 AEGON USA Cedar Rapids, IA

Manager, Human Resources

Leadership of human resources function for $125 billion Investment division. Generalist role

included employee relations, staffing, compensation, and organization development. Served as

Affirmative Action Officer. Managed staff of generalists, plus matrixed operational support from

HR teams in 2 locations. (800 division employees / 7 locations; 3,500 CR campus employees).

• Led restructure of incentive programs for key investment personnel, addressing market

competitiveness, retention concerns and addition of third party asset management business.

Enhanced talent management programs. Revised performance management system, including

stronger ties to incentives and division priorities, plus implementation of online appraisal and

salary planning tools. Introduced talent assessment and succession planning at all levels of

leadership.

Reduced recruitment cycle time by 25% in first 2 years. Introduced behavioral interviewing,

broadened sourcing methods and upgraded HR support to hiring managers.

Overhauled leadership development programs. Formalized mentoring component, increased

executive sponsorship, and strengthened strategic link. Increased participation while lowering

cost. Implemented women’s leadership program to over 75 key female leaders company-wide.

Developed and implemented initiatives to address various organizational concerns, including

listening sessions, executive coaching, training, and team interventions. Sustained annual

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CATHERINE B. BARRETT - PHR, CCP

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turnover of 6% or less.

1997-2003 Rockwell Collins Cedar Rapids, IA

Senior Human Resources Specialist / Senior Compensation Specialist

Responsible for providing generalist support and project management across a broad spectrum of

HR programs, including compensation, employee relations, and change management. (14,000

employees / 50+ locations worldwide).

• Co-led major redesign of annual salary planning process. Efforts included a new web-based

application as a strategic management tool to reinforce a pay-for-performance philosophy.

Provided critical expertise in compensation and change management during development of new

HR service delivery model. Helped implement company’s first HR Service Center.

Successfully project-managed large reductions-in-force.

Lead implementation of change management initiatives for key HR processes as part of the

enterprise-wide Lean Electronics program. Achieved Principal certification.

Key project team member for enterprise-wide SAP implementation.

Managed first-ever enterprise-wide incentive plan administration and communication.

1994-1997 Amana Appliances Amana, IA

Manager, Compensation / Compensation Analyst

Managed compensation function and provided generalist support for Raytheon Appliance Group

(8,000 employees / 22 locations).

• Developed and implemented key talent retention plan in conjunction with sale of company.

• Developed Goal$haring incentive program for staff employees and new sales compensation

plan in support of business objectives.

Coordinated international HR, including company’s first expatriate package.

1990-1993 Andersen Consulting Minneapolis, MN

Senior Consultant

Provided change management / systems consulting for Fortune 500 clients. Managed system

development teams. Directed change management efforts to proactively address user concerns.

EDUCATION

The University of Iowa Iowa City, IA

• M.A., Industrial Relations & Human Resources, 1995

Luther College

Decorah, IA

• B.A., Psychology & Management, 1990

PROFESSIONAL ACCREDITATIONS, HONORS & APPOINTMENTS

Certified Professional in Human Resources (PHR) – Society for Human Resource Mgmt. 1995

Certified Compensation Professional (CCP) – World At Work 2000

Honoree – Waypoint Women of Achievement, For-profit Organizational Impact 2006

Board Member – Theatre Cedar Rapids 2006-present

Board Member – Professional and Technical Diversity Network (PTDN) 2003-2006

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CATHERINE B. BARRETT - PHR, CCP

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Member – United Way of East Central Iowa, Human Resources Committee 2007-present

Speaker – Iowa State SHRM Conference 2006

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