Customer Service Management

Robert J. Neild

*** ********** ***** • Limerick, PA 19468

Cell Phone # 484-***-**** • E-mail: ************@*******.***

Summary:

Senior Analyst with several years experience in the financial field working in

pharmaceuticals and legal/bankruptcy sectors. Master of Accounting and Financial

Management degree with successful completion of CPA review. Skills include ability to

multitask, handle large work load, meet deadlines, and think outside the box to complete

tasks. Management experience having supervised department of up to 14 people.

Professional Management Leadership Budgeting Customer Service Strategic Thinker

Self-Directed Analytical Creative Problem Solving Forecasting Team work

Professional Experience:

Pfizer (formerly Wyeth Pharmaceuticals), Frazer, PA (2007 – Present)

Pfizer is a global leader in prescription pharmaceuticals, non-prescription consumer

health care products, and pharmaceuticals for animal health. Pfizer’s products are sold in more than

145 countries and its product portfolio includes innovative treatments across a wide range of

therapeutic areas.

Finance and Managed Legislative Programs, Sr. Rebate Analyst (2008 – Present)

Managed Care Rebate Analyst (2007 - 2008)

• Process and validate Managed Care and Government Pharmaceutical

rebate claims

Examine submissions for accuracy and compliance with contract

• Review and analyze rebate payment for measures of performance

and variances from prior periods

Forecast yearly cash projections on a monthly basis by account

Analyze actual performance compared to budgeted expectations

Prepare “what if” profit and loss statements to identify dollars impacted by changes in contract or

performance

• Organize and explain performance and financial reports for

management purposes

Create and review ad hoc financial reports for management

Responsible for larger National and Government Accounts with individual yearly sales of up to

$250 million.

• Cross functional responsibilities with Contracting, Sales, and

Contract Analyst

Provide data and reports for contract negotiations and review

Knowledge of contractual agreements and financial procedures

Becket & Lee, LLP, Malvern, PA (1998 – 2007)

Becket & Lee specializes in servicing bankruptcy accounts with an emphasis on consumer debt.

Its clients are both credit issuers and purchasers of bankruptcy debt. Becket & Lee is a full service

bankruptcy operation, dedicated to servicing its clients by maximizing recoveries for their clients.

Claims Transfer Department, Supervisor (2005 – 2007)

• Supervised up to 14 people

Prioritized and designated work to department employees

• Reviewed and documented employee productivity for yearly

appraisals

Composed and conducted yearly employee evaluations

• Analyzed month end reports for proper actions regarding client

accounts

Established and documented departmental procedures and guidelines

• Examined and reconciled month end receivables and payments

Prepared cash forecast reports based on court financial documentation

• Reviewed and reconciled month end receivables and payments

Investigated documents for proper classification and assignment of accounts

Bankruptcy Reporting, Coordinator (2000 – 2005)

• Lead business contact for development and implementation of in

house financial processing and reconciliation application

• Received and coordinated incoming electronic payment files

Reconciled and processed month end receivables and payables

Processed monthly and ad hoc financial reports for management and clients

Recorded and documented receivables and payments

Claims Transfer Department, Analyst (1999 – 1999)

• Research and reviewed bankruptcy cases and claims

Recorded and updated account information with findings

• Prepared documentation for filings with courts and clients

• Documented and updated records with findings

Data Entry (1998 – 1999)

• Processed incoming court documents for proper filing

Rectified errors immediately

Education:

Master of Accounting and Financial Management

Keller Graduate School of Management

Bachelor of Arts

Millersville University, Millersville PA

Major: Sociology

Option: Criminology

Relevant Course Work:

Intermediate Accounting I, II, and III, Managerial Accounting, Managerial Finance,

Federal Taxes and Management Decisions, Accounting and Finance, Business Law,

Becker CPA Review

Computer Skills:

Proficient with Microsoft Office (Excel, Outlook, Word, Access, PowerPoint), SAP,

Hyperion, I-many CARS,

Key Strengths:

• Strong attention to detail and organization

Excellent written and verbal communication skills

Ability to multitask and prioritize responsibilities

• Successfully work as an individual or with a team

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