Sales Customer Service

FRANK L. ARMINO

*** ******* *** • Lexington, North Carolina 27292

Home/Fax: 336-***-**** • Mobile: 336-***-**** • abnfvm@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Seasoned Sales Representative / Sales Manager with extensive experience in directing operations, supervising

and motivating staff to achieve common goals, exceeding sales goals, and providing outstanding customer

service. Trained in Time Management and Assertive Management. Present a polished, professional image.

Computer savvy with Windows, Office, Internet. Background includes:

Multi-level management experience, including working as a Director of Operations and Sales

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Manager.

Exceptional Sales Record -- A routine TOP PRODUCER, consistently ranked NUMBER ONE in SALES

nationwide with numerous awards: Chairman Circle Winner, President’s Club, Vice President’s Cabinet,

District of the Year, National Customer Service, Team Player of the Year, District Representative of the

Year, Circle of Excellence, Peak Performance, Power Player, and Market Share.

Directly involved with developing and managing several key product launches with outstanding success.

Consistently successful in developing new markets, penetrating new territories, and capturing new business

in PHARMACEUTICALS, MEDICAL DEVICE and MEDICAL EQUIPMENT Sales.

Excellent qualifications in building and maintaining relationships with decision makers and industry

leaders; specializing in client retention. Ability to establish instant credibility.

Astute in identifying areas in need of improvement, with the vision and drive to develop and implement

successful action plans. A proven and verifiable record for producing high performance standards and

enhancing productivity during periods of shrinking budgets.

Talent for building lasting business relationships; Well respected by staff, peers, and customers alike.

President of the Society for the Advancement of Management.

PROFESSIONAL EXPERIENCE

ORTHO PRO, INC., Cary, NC February 2006 Present

Independent Sales Executive

Provide professional sales and consulting services for various industries with a concentration in

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Pharmaceuticals, Surgical Equipment, and Orthotics. Create and deliver specialized presentations to

decision makers, boards, and executives.

Consistently surpassing sales quota for Medical Specialty bracing sales throughout the region.

Number One is Medical Specialties sales 2007 2008.

National Customer Service Team Player of the Year 2007, Runner Up 2008.

Selected to introduce and sell spinal implants to both neurosurgeons and orthopedic surgeons.

Teach healthcare providers at hospitals and medical offices on product specifications and applications.

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FRANK L. ARMINO

Home/Fax: 336-***-**** • Mobile: 336-***-**** • abnfvm@r.postjobfree.com

Provide service after the sale with merchandising, technical support, follow up, and technical service.

Instrumental in training new Sales Reps on company policy, procedures, and technology.

DANKA OFFICE IMAGING CO., Charlotte, NC September 2005 February 2006

Account Executive

Work with each client individually to assess need and cost parameters and providing products and/or

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services to meet these demands.

Created and implemented targeted marketing strategies, advertising campaigns, and advertising.

Ranked 22nd out of 284 Account Executives nationwide for percentage to budget for 2005 at 158.40%.

Ranked #1 Account Executive in the state of North Carolina for percentage to budget for 2005.

Worked with senior management to help determine best geographic location for new sales

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territories and districts; plus helped develop national compensation plan.

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FRANK L. ARMINO

Home/Fax: 336-***-**** • Mobile: 336-***-**** • abnfvm@r.postjobfree.com

BOYLES FURNITURE, Conover, NC April 2003 September 2005

General Manager

Handled all aspects of successful business operation from marketing, advertising, sales, and customer

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service to the legal, financial, and administrative functions.

Took applications, determined credit worthiness, and marketed customers with various lenders (prime and

sub prime) to obtain the best offers. Developed relationships with lenders to serve all customers.

Troubleshoot accounts, handle billing & collection issues, manage damaged or lost freight, and effectively

resolve customer service issues to all parties’ satisfaction.

“Working” General Manager, selling over $1M in 2004 alone.

Promoted from Manager Trainee to General Manager in 10 Months the fastest in company history.

Implemented corporate wide training and coaching programs that resulted in multi lateral staff achievement

of work objectives and improved service to customers.

During Management Training period, was the only trainee to sell $250,000 in total sales (3 months).

Reorganized inventory management system, which created a 300% reduction of lost profit within 4 years.

MANHEIM AUTO AUCTIONS, Atlanta GAOctober 1991 March 2003

Sales & Operations Manager

Handle sales projections, budget administration, cost control systems, cash management, pricing,

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and standardized procedures designed for stable operations and bottom line profits.

Increased sales of auction vehicles 200 percent within 15 months.

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Increased total auction volume 10 percent within the first 60 days of employment.

Instrumental in achieving a 300 percent reduction of lost profit within four years.

Successfully established new in house Sales Training Program that was implemented corporate wide.

Ranked Number Two in total sales volume.

Balanced $1M budget, resulting in an impressive 5 percent profit margin.

1. GRAYSON ARMINO ASSOCIATES, High Point, NC January 1998 December 2000

2. Vice President

Developed and realized a successful relationship between Energizer Batteries and Rusty Wallace /

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Penske Racing for the 1999 Racing season.

EDUCATION

PROFESSIONAL DEVELOPMENT / CONTINUING EDUCATION Completed

Management Training Program • Finance, Lending & Credit Seminar

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FRANK L. ARMINO

Home/Fax: 336-***-**** • Mobile: 336-***-**** • abnfvm@r.postjobfree.com

Dale Carnegie Sales Training Course • Customer Service &

Satisfaction

Professional Selling Skills • Organization & Time

Management Skills

Motivational Selling Techniques • Dealing With Customer

Indifference

Secrets of Closing the Sale • Prospecting Methods that Work

Graduated 1994

KEAN UNIVERSITY, Union, New Jersey

Bachelor of Science Degree

Major in Management; Minor in Marketing

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COMMUNITY INVOLVEMENT

Volunteer with HABITAT FOR HUMANITY assisting with the design and décor of home interiors.

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