Engineer Customer Service
Resume:
Robert Crowther
**** ***** ****, ******, ** *****
*********@****.***
Network Engineering
Experience Summary:
** ***** ** ********** ** maintenance, design, installation, and fix of
communications equipments: comprising SONET & linear Lightwave systems,
radio with stress on coverage and throughput to vehicles and IP transport,
telephone controls and PBX’s, Skilled with computers.
Education:
B.S., Telecommunications, State University of New York, August 1998
A.A.S., Programming and Systems, Mohawk Valley Community College, August
1995
Professional Experience:
Support Technician
Vitelnet / Bosch, Utica, NY 9/ 08 – Present
• Installed software on servers and problem resolution, worked on the
Helpdesk, was in charge of RMA department and helped repaired faulty
equipment
Installed Cat 5 cable, set up routers, reworked network architechture from hire date and
works on system currently
Engineer
New York Technology Enterprise Corporation, Rome, NY 10/04 – 09/08
• As a engineer working for NYSTEC who is a consulting agency throughout
New York state I was interacting with many different public agencies working
on Computer network issues, radio engineering as well as field engineering.
Customer Service Representative
Metropolitan Life Insurance, Utica, NY 10/03 – 10/04
• Worked answering phones for dental claims, sending out paperwork to
customers, checking exclusions and plans
Telecommunications Coordinator
Utica College, Utica, NY 08/02 – 6/03
• Was in charge of campus mail for faculty and staff and made sure that mail
went to each dormitory, was also in charge of the campus PBX, switchboard
and voice mailboxes
Sales Associate
Sutherland Group, Dewitt NY 05/02 – 08/02
• Sold DSL to businesses as well as homeowners over the phone, met sales
guidelines
Senior Transmission Engineer
Metromedia Fiber Network, Inc / Abovenet. White Plains, NY 4/99 – 8/01
• was responsible for project managing the DWDM cross-continental fiber
backbone network, customer-based SONET metropolitan network, setup of
routers and review of as-builds of jobs
Specialist
Parsons Engineering/Bellsouth, Charlotte, NC 7/98 - 4/99
• While working as a specialist as a contractor for Bellsouth an RBOC
(Regional Bell Operating Company), was responsible of the engineering
documentation of upgrading of equipment and new builds, working closely
with Outside Plant engineering riding along with personal, and maintenance
of systems
REFERENCES:
Rebecca Holmes Secretary Faxton-St. Lukes 315-***-****
John Krzeminski
John Krzeminiski Training Specialist Faxton- St Lukes (315) 624-
6000
John Mounteer Senior Engineer/Consultant NYSTEC 518-***-****
Mike Streeter Engineer NYSTEC 315-***-****
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