Engineer Customer Service

Greg Bowers

***** ********** *****, ******* ** **620

(*******@*****.*** ) 616-***-****

Professional Qualifications

• A dynamic account manager with exceptional transfer of influence skills for client development. My ongoing enthusiasm for product

promotion and creative sales strategies results in continuous market share growth and consistent relationship building and success.

• Experienced manufacturing and process technician with a focus on detail, possessing the ability to lead, motivate and interact with

employees, peers, and managers in union and non union environments with the resolve to complete tasks as assigned.

Professional Experience

Industrial Sales Representative - 2005-2009, Schmuckal Oil Company, 1516 Barlow Rd, Traverse City MI

• Effectively managed and expanded existing account base, sustaining new customer growth in an area of declining market in the

transportation, industrial, aircraft, oil field, and heavy equipment industries

Provided ongoing customer service via product quotations, processing orders, handling of customer generated issues, and new product

information and pricing

Sustained positive company image through high level of personal integrity and customer satisfaction

Manufacturing Engineer- 2002-2005, I & W Industries LLC, 2440 Aero Park Dr, Traverse City MI

• Designed and implemented lean strategies for fluid transfer systems manufactured for Delphi and GM, provided ongoing lean

manufacturing training to production supervision and production associates, work cells, quality check stations, packing and

automation cells, team leader ergonomic design and continuous improvement programs

• Maintained manufacturing floor documentation including: work instructions, technical setup instructions, safety and ergonomic

instructions, flow charts, and facility floor layout

• Assisted in the generation and maintenance of product Control Plans, APQP, and ISO 9001 documentation

Industrial Engineer -2000-2002, Continental Industries, 2532 Benzie Hwy, Benzonia MI

• Maintained labor standards and cost information via time and motion study for automotive interior products manufactured for Lear,

Toyota, and Chrysler, maintained manufacturing floor documentation including: work instructions, technical setup instructions,

safety and ergonomic instructions, flow charts, and facility floor layout

• Designed and implemented the set up of production assembly work cells, quality check stations, packing cells

• Assisted in the generation and maintenance of product Control Plans, APQP, and PPAP documentation

Time Study Engineer/Industrial Engineer - United Technologies Automotive & Lear Corporation, 1567 South Airport Rd,

Traverse City MI - 1980-2000

• Designed and implemented lean strategies for production assembly work cells, quality check stations, packing and automation cells

for electromechanical switches and wire harnesses manufactured for Ford, Johnson Controls, Lear, GM, and Chrysler

• Estimated labor and material cost for new product launches and existing product requotes and rework

• Maintained labor standards via time and motion study, maintained manufacturing floor documentation including: work instructions,

technical setup instructions, flow charts, safety and ergonomic instructions, and facility floor layout

• Member participant for assigned product Control Plans, APQP, and PPAP documentation teams

• QS9000 internal plant inventory auditor

• Team leader in plant health and safety program, ergonomic design program, and continuous improvement program

Provided estimated annual labor budgets for assigned product assembly centers

Production Supervisor - 1979-1980, United Technologies Automotive, 1567 South Airport Road, Traverse City MI

• Supervised daily cost center activity of (8) associates, (1) material handler, and (1) maintenance support associate

• Ensured production quotas were met in a timely fashion, maintained quality integrity of manufacturing unit

Plant Maintenance – 1977-1979, United Technologies Automotive, 1567 South Airport Road, Traverse City MI

• Responsible for in plant maintenance on equipment, building and grounds

Specialized Training:

• Shell Oil Company, West Hollow Technical Center, Houston Texas, (Metalworking Fluids, Industrial Lubricants, Aviation Lubricants)

• Industrial Timestudy Institute Inc., (Time and Motion Study, Manufacturing and Production)

• United Technologies Corporation, (Work Cell Design and Implementation, Toyota Production Systems Manufacturing Principles and

Design)

United Technologies Corporation, (Statistical Process Control, Advanced Planning & Process Control Analysis)

University of Michigan School of Engineering (off campus), (Lean Principles and Continuous Work Flow)

The Joyce Institute., (Ergonomics and Human Factors)

United Auto Workers, (Ergonomics and Human Factors)

Certifications:

• Six Sigma Green Belt Lear Corporation

Fundamentals of Operation Management, (Michigan Technical Education Center Northwestern Michigan College)

Computer Skills:

• All Microsoft Office and Business Software, Factor Accounting Software, CADKEY 99 Design Software

Education:

• 1973 - 1977 Eastern Michigan University 1969 - 1973 South Lyon High School

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