Sales Customer Service

JAMES ROBERT STROUD

***** ********* ***** ****, ************, FL 32258

904-***-**** abnful@r.postjobfree.com

SALES MARKETING MANAGEMENT

AND

Account Management● Business to Business

Educated, professional Sales and Marketing Manager. Able to coordinate multiple problems and meet

deadlines under extreme pressure. Maintains solid professional standards with an excellent track record of

dependability. Performs tasks with exceptional work ethic, professional attitude, and emphasis on

reliability, integrity, diversity, teamwork & willingness to work as necessary for job completion. Self-

motivated, able to work independently or in a team, and able to communicate & collaborate effectively

with co-workers at all levels. Theme is promoting & is adept at picking up on minimal non-verbal skills

while anticipating the actions and reactions of others. Highly gifted negotiator, master troubleshooter and

optimistic with a “can do” attitude who meets challenges head on and straightforward.

Core Competencies

• • •

Outside Sales Effective Communicator Customer Service

• • •

Master Troubleshooter Relationship Building Business Acumen

Notable Achievements

Outside Sales – Managed sales territory in three states. Developed weekly schedule to

call on existing and potential customers. Results: Expanded sales growth by 11% per

year and increased number of customers by 12 per year.

Business to Business Sales – Addressed a need of a customer to purchase

components more efficiently by purchasing containers. Developed and recommended

product assortment mix so customer could purchase containers every 2 weeks.

Negotiated pricing and delivery schedule with customer. Results: Increased sale from

customer from $174,000 yearly to $1.2 million yearly.

Business to Business Sales – Sold 10 containers yearly to a chain of department stores.

Established strategy and influenced decision maker to select product. Results: Increased sales for

this product $200,000 yearly.

New Business Development – Sales Manager requested a new sample book that

would be competitive in the market. Created and developed new sample book and

expenses came in under budget. Results: The new sample book increased sales by

19% the first year.

Key Account Management - National account wanted a new product for their catalog.

Information was collected, product developed and product assortment was

recommended.

Results: National account authorized release of new product to their catalog. This

increased sales by 12% for first year.

Account Management – Corporate goal to assure every account doing $500,000 or more

serviced every month. Established a monthly schedule to service each major account in region of 5

states. Results: Developed loyal customers and increased sales productivity by approximately 8%

overall.

JAMES ROBERT STROUD

904-***-**** abnful@r.postjobfree.com

PROFESSIONAL EXPERIENCES

2002 - 2008

Area Sales Manager Turnils Suwanee, GA

Managed wholesale fabricators & distributors in the Southern region.

Created sales training programs to train fabricator salespeople, customer service,

and dealers. Coordinated product fabrication and provided technical support to

fabricator division.

Established new fabricators and added new products to existing fabricators.

Increased number of fabricators and sales.

Educated fabricators on how to efficiently manufacture new products.

Established dealers’ seminars to improve business performance.

Partnered with fabricators in marketing their company to grow their dealer base.

1997 -

District Sales Manager Kirsch /Levolor Home Fashions High Point,

2001

NC

Managed wholesale fabricators and distributors in the East Coast.

Created sales training programs to train fabricator salespeople, customer service

and dealers.

Coordinated product fabrication and provided technical support to the fabricator

division.

Increased number of fabricators in the district.

Trained fabricators on how to efficiently fabricate new products.

Increased sales by 22% in 5 years.

Marketing Manager Kirsch /Levolor Home Fashions High Point, NC 1994-1997

Responsible for product pricing, budgeting, forecasting, and administration of

programs for roller shades as well as developed new roller shade tube.

Coordinated the manufacturing, purchasing, and distribution of new products.

Developed sales and marketing strategies to achieve sales & profit goals.

Created new programs for J C Penney and Sears.

Increased profit margin by 10%.

Designed new roller shade sample book, college logo roller shades, and new

fabrics.

Increased efficiency in roller shade production and reduced costs by 5%.

1987-1994

Sales Representative Kirsch /Levolor Home Fashions High Point,

NC

Managed sales territories in Alabama, Florida, and in Georgia.

Provided technical support to dealers, conducted training seminars, and

participated with various industry trade shows.

Received sales awards for increasing dealer base & sales in each sales territory.

Increased sales every year and established new major fabricators.

EDUCATION

Bachelor of Arts in Marketing Auburn University Auburn, AL

Contact this candidate