Customer Service Loss Prevention

James Bell

*** *. ***** **. ***. **-A, New York, NY 10030

Phone 212-***-****, Cell 917-***-****

PROFILE - Experience in PC hardware and software troubleshooting.

Knowledge connecting PC's to the network using TCP/IP. Desktop and

network troubleshooting skills. General hardware configuration, PDA

knowledge, testing of PC's, monitors and software. Proven support

between end users and vendors. Assisted with network administration.

Education - LaGuardia Community College, LongIslandCity, NY

A.A.S Degree in Information Technology, A+ Certification

PROFESSIONAL EXPERIENCE

NYPD, One Police Plaza

TRAFFIC ENFORCEMENT AGENT

08/09- 12-09

Issue summons for vehicles in violation of traffic rules and

regulations. Make sure traffic is continuously moving. Keep documents

and paper work up to date. Respond to car and neighborhood incidents.

Conduct frequent liaison with local police to determine threat levels.

Utilized excellent mediation and interpersonal communication skills to

solve problems by orally speaking with citizens and responding to

emergencies via supervisor.

Best Buy, Yonkers, NY

05/08 -

08/09

APPLIANCE SPECIALIST/ COMPUTER ASSISTANT

Providing excellent customer service resulting in increased sales and

improved customer retention. Generate additional revenues utilizing

through product knowledge. Managed customer problems and complaints

with tact and attention to prompt customer service. Addressed

customer issues concerning PC problems. Assist supervisors and

managers with other departments as needed including PC's with MS-

Office.

Pepboys Auto Distribution Center, Chester, NY

04/06 - 08/08

LOSS PREVENTION OFFICER

Utilized excellent mediation and interpersonal communication skills to

solve problems and discuss issues. Protected assets and reduced legal

liability by creating ongoing prioritized loss prevention initiatives.

Responsible for checking validation of employees. Incharge of

monitoring CCTV's for potential merchandise shrinkage. I assisted

employees with PC problems.

Nasco Services / Lowes's, Poughkeepsie, NY

11/04 - 01/06

OPE TECHNICIAN

In charge of assembling outdoor power equipment, furniture, grills and

repairs as needed for customer orders and displays. I worked with

Windows 2000/XP to connect online via internet to keep up to date with

company policies and changes. Actively contribute to the merchandising

department building resets for stores and setting up merchandise.

Ottaway Newspapers Inc., Campbell Hall, NY

06/03 - 11/04

HELP DESK/ COMPUTER OPERATOR

Troubleshoot PC's using Windows 95-2000, for remote users, setup PC's

and install software/hardware, assisted in troubleshooting hubs and

routers and network administration. I worked with users when they had

problems connecting to the network and having printer issues for their

sites. Act as liaison between users and site reps when solving

hardware/software problems. Use Remedy for helpdesk tickets. Maintain

Norton Antivirus for PC's via Website. Monitor and generated batch

jobs. Perform daily backups via AS/400.

United Nations Federal Credit Union, New York, NY

07/97 - 05/02

HELPDESK/ COMPUTER OPERATOR/ PC TECHNICIAN

Responsible for setups and installs of PC's, faxes and printers using

95/98/2000/NT. Connect PC's to the network using TCP/IP. Install

software and order parts. I assisted in troubleshooting hubs and

routers and administration. Operated RS/6000. Acted as liaison for

users and vendors.

Coumbia Presbyterian Hospital

08/93 - 07/97

New York, NY

Used AS/400 system to monitor users, generate billing reports, run

backups and process medicare tapes. Use Windows and DOS on IBM PC

troubleshooting and hardware repair including MAC OS. Assisted in

installing network cables using T-connections.

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