Customer Service Administrative Assistant

**** ********* *****

Taylors, SC *****

Phone: 864-***-****

Cell: 864-***-****

Email:

abnfpp@r.postjobfree.com

PROFILE

Results-oriented. Dependable professional experienced in office management

and customer service. Excels in fast-paced environments. Works well

independently and as a cooperative team member. Committed to excellence.

Professional in appearance and presentation.

HIGHLIGHTS OF QUALIFICATIONS & ACCOMPLISHMENTS

Bookkeeping & General Office

. Top-notch assistant and office manager with more than six years

experience.

. Implemented and developed computer-generated forms that

streamlined procedures.

. Experienced in accounts payable/receivable, invoicing, preparing

deposits, and reconciliations.

. Kept accurate, current computer records of supply inventory and

key/lock control.

. Skilled in general office duties, including answering phones,

filing, preparing correspondence, compiling daily reports, and

greeting clients and visitors.

Customer Service

. Excellent communication skills demonstrated by ability to work

with people of diverse backgrounds.

. Listened to and determined needs of customers before offering a

solution. Quickly established rapport with clients.

Marketing

. Increased total enrollments at Chambersburg Beauty School by

providing comprehensive answers to potential students' questions

and by recommending specific programs as an investment in their

future.

. Recognized as an outstanding Job and College Fair

representative.

Computer Skills

. Technically proficient in Microsoft Word, PowerPoint, Excel,

Publisher, and Outlook.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

Recruiting Solutions (September 2008-January 2009) - Cook & Boardman, Inc.

Cook & Boardman, Inc. (January 2009-June 2009)

Simpsonville, SC

. Accounts Payable

. Processed weekly reports for the Senior VP

. Prepared files and necessary correspondence for all office staff as

needed

. Kept accurate files for purchase orders, acknowledgements, invoices and

all other correspondence

. Answered phones and transferred calls to appropriate person once

determined nature of call

. Updated company rosters periodically

. Created new files for all new projects

. Assigned new job numbers in company based computer system

HUMAN RESOURCES DIVISION ADMINISTRATIVE ASSISTANT/OFFICE MANAGER

CIVILIAN PERSONNEL REPRESENTATIVE

MPRI (December 2006 - April 2008) - Installation Management Command

(IMCOM) - Europe Region, Heidelberg, Germany / Booz Allen Hamilton (

Contract change) (April 2008 - May 2008)

. Processed hiring requests for all IMCOM-Europe Garrisons

. Reviewed potential employee selection list for Civilian Personnel Branch

Chief

. Assisted in U.S. Army Civilian payroll system change (From G-S to NSPS)

. Created spreadsheet for all open positions and grades/ranks within IMCOM-

Europe

. Reported directly to the HR Division Chief, Installation Management

Command - Europe Region.

. Facilitated communication internally and externally and prepared

management correspondence and reports.

. Managed Chief's calendar and conference room calendar.

. Tracked division taskers, formatted memos, facilitated video

teleconference's and prepared travel orders.

. Prepared read-ahead packages and briefings.

. Formatted and consolidated branch updates for the HR monthly newsletter

. Prepared international travel arrangements.

. Coordinated conferences and meetings.

. Awarded cash bonus for performance.

ADMISSIONS REPRESENTATIVE (November 2004 - November 2005)

Chambersburg Beauty School, Chambersburg, PA

. Represented the school at College and High School Job Fairs.

. Counseled and assisted each student with a personal career plan.

. Facilitated career orientated presentations at local high schools.

. Organized open houses, advertising, and marketing.

. Maintained registration and enrollment records.

. Exceeded owner's expectation in enrollments and providing customer

satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Community of Healthcare Employees Credit Union (January 2003 - November

2004)

Chambersburg, PA

Home Federal Savings Bank (June 2001 - January 2003)

Hagerstown, MD

Citicorp Credit Services Inc. (June 2000 - June 2001)

Hagerstown, MD

. Provided oversight and supervision for three employees.

. Trained new employees.

. Processed ACH, Share Draft, and Debit Card transactions.

. Reconciled teller drawers and vault with general ledger daily.

. Processed credit applications and verified credit card information.

. Assisted the CEO and Vice President on the selection of a new computer

system.

. Recognized as lead representative and floor expert.

VOLUNTEER EXPERIENCE

512th Maintenance Company Family Readiness Group (September 2006 - June

2007)

Mannheim, Germany

DODEA Mannheim Elementary School (September 2006 - June 2007)

Mannheim, Germany

EDUCATION

Human Resource Management

University of Maryland University College - Europe (February 2008 -

Present)

Associates Degree - Business Administration (September 1999 - April 2002)

Hagerstown Business College, Hagerstown, MD

References available upon request

JENNIFER EVERINGHAM

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