Sales Customer Service
Resume:
Mandeville, LA
abnfmx@r.postjobfree.com Melissa Ellis
Resume of Experience
Experience 2008-Present Crossgates Family
Fitness Slidell, LA
Sales Manager
Direct, promote and maintain all sales efforts in
the promotion of a dual location, full service
health and fitness facility.
Co-ordinate marketing, community outreach, and
event opportunities.
Produce and manage annual budgets, maintain cost
controls, oversee hiring and employee training,
with an emphasis on superior customer service.
Liaison with profit centers within the club to
maximize revenues, including group exercise and
fitness, gift shop, food/beverage services, and
child care center
1998-2008 Pelican Athletic Club Mandeville, LA
Membership Representative, Manager
Promoted Health club sales to both corporate and
private community.
Management of all aspects of the facility and
employees as needed.
Introduced and maintained corporate membership
agreements.
1988-1997 American Classic Voyages New Orleans, LA
Vice President, Sales Programs
Management of national sales force of 15, achieving
annual gross revenues of 90 million. Provide
revenue analysis, inventory control supervision,
and charter sales consultation for fleet of 3
riverboat cruises, and 1 Hawaii cruise ship in
excess of 100,000 passengers annually.
Responsible for budgeting, sales plan analysis,
incentive agreements and contracts.
Implemented training and management programs for
staff of 50 reservations and sales staff. Plan,
direct and oversee inbound and outbound call center
with average of 2500 calls daily.
1986-1988 Pier n' Port Travel Cincinnati, Oh
Travel Agent Sales Manager
Managed cruise division selling vacation travel and
all related services to upscale clientele for
worldwide destinations.
Successfully negotiated contracts with major
airlines and cruise lines for preferential rates.
Planned, marketed and escorted groups of 25 or more
guests for land and cruise tours.
1978-1985 Delta Queen Steamboat Co. Cincinnati, OH
Reservations Manager
Management of inbound telephone reservation center
of 25 employees, exceeding annual gross revenues of
25 million. Liaison between field sales force of 12
and the Travel Agent community.
Designed and implemented training center, and
introduced customer service monitoring program.
Successfully hosted educational seminars and trade
shows.
Launched inventory control system to maximize
revenues
Education 1978-1985 Mt. St. Joseph College
Cincinnati, OH
1985-1985 American Airlines
Dallas, TX
[pic][pic][pic]
Contact this candidate