Administrative Assistant Information Technology

D

DIJON DOWELL

***** *********, ***. *****

OVERLAND PARK, KANSAS 66223

HOME: 913-***-****

CELLULAR PHONE: 913-***-****

FAX: 913-***-****

EMAIL: abnfjp@r.postjobfree.com

WEBSITE: www.dcd1977.com

Professional Attributes

* Proficient problem solving and decision making skills with powerful

organizational skills with strict attention to detail and

resourcefulness.

* Acquired excellent communication and interpersonal skills.

* Dependable and honest individual with a high degree of employer

loyalty, and especially motivated by a challenge.

* Understand the importance of customer/employer relations and teamwork

in a company's success.

Information Technology Skills

* Microsoft Office 2007

* Network Design Infrastructure

* Hardware and Software Configuration

* Linux

* CAD(Computer Aid Drawing)

* C#.NET AND VB.NET(ASP.NET, ADO.NET, SQL, JavaScript/HTML, AJAX)

Education

* High School Diploma - Northeast Senior High/Military Science.

* A.A.S. Business Management - National American University

* B.S. Information Technology/Information Systems - National American

University

* MCTS C# .NET - Centriq Training

Employment

2006 - 2009 Advance Computer Operator

Jack Henry Associates (Banking Industry)

Outlink Data Center

* Provide back-end banking activity support to 20+ banking credit unions

using WRDC (Windows Remote Desktop Connection); processing non-

business hours transactions, share draft, ATM, and ACH returns.

* Perform command queries to backup data through back-up systems "Low

Rider", and "Deuce"; to maintain functionality support.

* Monitor all banking transactions using system "Back Office".

* Process federal government OFAC Files for credit unions to approve

foreign country candidate's membership.

* provide access to clients lock-out accounts, submit and create ACH and

shared draft banking files to 20 plus credit unions, process

electronic credit bureau.

* Process client request running credit bureau files (Experian, Equifax,

and Transunion) for member approval.

* Operate and monitor input or output IBM Mainframes to manage data with

clients; keep close surveillance following procedures for backups,

recovery, and disaster recovery at alternative locations.

* Performs routine tasks; maintain computer equipment and their

peripherals, loads peripheral equipment such as tapes and printer

paper for operating runs.

* Log all daily tasks from start to end time to ensure proper

functionality.

2005 - 2006/2009 - current Technical/Digital Support

H&R Block

Data Call-Center

* Provide H&R Block Employees with Tech. support.

* Support managing and maintaining PC's for better employee usage.

* Promptly respond to service calls through ticket system

* Pre-sales, such as how do I purchase? Product features, costs, order

processing and refunds

* Install, such as How to MSCONFIG, disable firewalls, antivirus

software, etc

* Uninstall, such as How to uninstall, what is not removed when

installed.

* Update, such as auto update, manual product update, unable to connect

to update server

* Use/Navigation, such as helping the customer with ease of use, etc

* Calculation, such as locating where a number is calculated from

linkage of form information transfers, understanding of calculation

claim guarantee qualifications and process

* Final Error Check, such as explaining the error, locating the error,

troubleshooting and resolving error messages, etc.

2003 - 2005 Records Technician/Administrative Assistant

Stinson Morrison Hecker LLP

* Update the records database, performing file circulation through

company network, and create files and documents with Elite File

Management System

* Duplicate and scan documents to new and current locations.

* Administrative duties are to assist co-employees with file request

from attorneys, paralegals, and secretaries, plus update the database

with new administrative entries for attorney access.

* Prepare Client Audit Letters for paralegals and attorneys

2002- 2003 Document Processor/Imaging Specialists

RSI (Placement Pros)

* Copy documents for corporate companies.

* Performing file circulation through computers that are linked to high-

speed copiers.

* Duplicate and scanned documents are being made for better business

usage for different companies: law firms, merchants, and

distributions.

2001- 2002 Records Clerk

Shook, Hardy, & Bacon LLP (Placement Pros.)

* Apart of project called the "CPI Project", searching and delivering

files to fellow employees, so they can docket or clean up documents

for better Lawyer, Paralegal, or Secretary Usage.

* File circulation performed through computer programs: Word, Excel,

Access and LegalKey. During the project, data entry and creating sub-

files was mandatory, plus delivering files upon request.

References

Available upon request.

Contact this candidate