Sales Customer Service

Ahmed Fouad Eltaher

** ******* ******

518-***-**** Plattsburgh York, 12901

E-mail: *************@*******.***

Summary

A dedicated, results-oriented manager with ability to build rapport at all

levels. Demonstrated strengths include sound decision-making and

motivating employees to obtain maximum performance. Loves team building

and mentoring while achieving organizational goals in a fast-paced,

challenging environment. Core competencies include:

. Business Development and Sales background

. Concentration in both large and small company corporate sales &

partnerships

. Leadership Experience

. Computer Proficiency

. Customer Service Leadership

. Employee Relations

. Recruitment and Training

Work Experience

AT&T Plattsburgh, NY

2009 to present

Retail Sales Manager

. Develop and lead a professional retail sales team to ensure achievement

of store revenue targets, operational goals and 100% customer

satisfaction

. Hire, train, and develop sales staff in retail store

. Meet assigned sales performance and profitability criteria

. Set appropriate individual performance standards for the store inline

with national standards

. Facilitate and participate in weekly staff training/educational sessions

to increase knowledge, create high levels of motivation, and inspire

team to achieve results

. Develop, implement, and monitor a store prospecting plan to increase

sales

. Establish and monitor store work schedules and staffing issues to

effectively manage payroll expenses

. Exhibit a high level of leadership presence within all aspects of the

business and other internal departments

. Effectively manage profit and loss responsibility for store and protects

company assets

. Analyze various business reports for trend analysis and strategic

planning purposes

. Responsible for all functions of the retail store to include sales,

customer service, inventory, and technical troubleshooting

. Maintain internal visual merchandising and in-store displays and ensure

store appearance meets company standards at all times

. Maintain proper inventory controls, facilitate inventory transactions and

maintain compliance with AT & T store standards

. Perform daily sales paperwork audits for accuracy

. Manage daily cash handling and accounts payable activity

. Analyze transactions to continuously find methods to simplify procedures,

improve processes, and maximize resources

Kraft International, Burlington, VT

2008 to 2009

Sales Representative

. Established and maintained contact with key distributor and operator

personnel in all key departments: purchasing, sales, logistics, bid

department, national accounts department, and marketing

. Trained and worked on a cooperative basis with distributor sales

organizations

. Exceeded profit objectives, volume quotas, and targets for Kraft food

Category in area of responsibility as defined by Kraft food Corporate

Management Team

. Maximized profitable Food category sales opportunities through the

effective use of national/regional/local programs, marketing promotions,

sales aids, and major distributor/operator meetings

. Identified key operator accounts for new sales contact and retention in

accordance with operator call guidelines (i.e. value selling,

profitability, volume, and strategic importance)

. Made sound customer business decisions based on customer opportunity,

profitability and volume resulting in profitable growth

. Effectively managed and maximized beverage equipment placement and thru-

put

European Marble and Granite, New York, NY

2006 - 2008

Business Development Manager

. Appointed to begin initial entrance into the global market, gained

market share consistently, became a market leader in every region

company penetrated. Evaluated long-term potential and risk of

representation/distribution in new international markets

. Developed strategies and tactics for capturing new business

consistent with the corporate value plan

. Monitor product profit and loss statements to identify global

trends and problem areas

. Drive sales process leadership from contact through strategy,

proposal, presentation and successful conclusion of obtaining the sale

. Establish, train and manage a strong global distributor and

agent network

. Responsible for all start-up sales and operations of the

International Department; select, train and manage international staff.

. Key contact for all clients in all aspects of global

transaction

. Interfaced with all levels of management in development of

quotations, proposals and bids, identify opportunities for growth and new

potential projects

. Analysis of market research generated through company and external

resources for the purpose of the supply/demand conditions, product

availability and competitive pricing strategies

. Created supply chain channels bonded warehouses negotiated contracts,

local taxes, logistics and documentation and forecasts to maximize

efficiency of inventory levels

. Knowledgeable in global trade agreements

. Coordinated cost reduction proposals/plans for maximum profitability

. Review account and project costs and profitability. Made required

adjustments and recommended changes to maintain targeted margins

. Extensive international travel

CAVALIER TELPHONE, Washington, DC,

2005 to 2006

Senior Account Executive

. Served as Branch Sales Manager for a $41 billion telecommunications

Service company

. Responsible for operating and growing profits within DC

metropolitan area National Accounts

. division

. Developed and executed annual business plan to meet revenue,

profitability, budgetary, operational and

staff development objectives.

. Responsibility over technical support, marketing, customer service

and alliance partners teams.

. Coach and developed staff to successfully negotiate multi-million

dollar contracts.

Provide global communication solutions to targeted customers with

$1.5M+ annual

telecommunications.

. Solutions include products such as domestic/global networks, wireless

voice/data, IP Centrex, local

services, remote access, IPT, MNS, DSL, audio/video conferencing,

hardware, email protection, and

maintenance.

. Conduct direct selling of our voice and data services with the goal of

achieving new revenue quotas

each

month. This is accomplished through lead generation, appointment

setting, data gathering, needs

. assessment, solution development & proposal delivery (ROI and cost

justification), and obtaining

. signed contacts

INTEGRATED MARKETING SOLUTIONS, Cairo, Egypt

2001 to 2004 Marketing Consultant -

Case Team Leader

. Designed and executed five country Middle East and North Africa survey

of real estate purchase

decision makers. Incorporated results, into major real estate

developer's new development plans.

. Developed methodology for European and US based corporations to

identify unique customer needs

and customize product offerings. Methodology credited with

increasing clients total revenues by over

$6 million annually and subsequently designated as Integrated

Marketing Solution's frame work or new

clients.

. Led the creation and implementation of, target marketing for major

wireless telecom company.

. Participated in creating products for local fast food chains, and

high growth small businesses.

. Developed a $1 billion bidding strategy for a Chinese company, in its

acquisition of Egyptian granite.

. Consulted with the Egyptian military attach and Egyptian secret

service on Weapons defense programs.

BROWN & WILLIAMSON TOBACCO CO., INC., Burlington, VT

1997 to 2001

Key Account Manager - Tobacco Sales

. Responsible for strategic trade development within the sales region

generating annual revenue of $16

million accountable for influencing high volume account market

investment. Built cross-functional

account teams and negotiated, and managed account contracts

annually.

. Managing sales and marketing programs for national chain accounts.

. Managing Marketing programs.

. Recruiting/training marketing and sales staff.

. Budgeting, ordering, and distribution of Point of Sale.

. Executing national marketing programs.

. Developing and executing grassroots marketing strategies.

. Managing new product launches, providing sales team product

trainings, and driving product placement and sales.

. Conducting quarterly and annual retailer business reviews, reviewing

sales performance, and recommending/implementing strategic sales and

action plans.

. Ordering and synchronizing warehouse inventories assuring product

compliance with Anheuser-Busch quality standards.

. Managing retailer events, leveraging music and sports venues, and

maximizing sales and profitability.

. Consistently achieving/surpassing targeted objectives

F.W. MYERS & CO., INC., Rouses Point, NY

1995 to 1997

International Sales Coordinator - Transportation and

Storage

Implemented direct mail program, which generated 5% response rate in the

first 2 months.

Increased international sales, by coordinating efforts with over seas

agents.

Developed trade show booth and effectively organized area product tour.

Rhone - Poulenc Rorer/Al Mawarid, Riyadh, Saudi Arabia

1993 to 1995

Sales Representative

. Developed and managed the business relationships with targeted

physicians and customers focusing on the promotion of pharmaceutical

products

. Called on physicians and health related organizations within an

assigned territory.

. Professionally created, maintained and increased sales within the

designated territory by favorably influencing the prescribing habits of

the targeted audience.

. Arranged and provided continued education and service to targeted

physicians. Worked closely with consultants and team members to arrange

value added speaker programs and educational workshops.

. Developed and delivered informative sales presentations based on

individual customer needs to maximize market share of the designated

product portfolio.

. Maintain up-to-date database to document sales call information,

trends, future call objectives, sampling data and overall territory

performance.

PHILIP MORRIS/L.M.I.D.C., Cairo, Egypt 1991 to 1993

Advertising and Promotions Supervisor - Tobacco Marketing

Successfully launched three brands, targeting different segments of the

market and delivered over $20

million in annual incremental sales.

Devised national market/sales programs for 320 retail merchandisers, which

resulted in a 39% increase

in market share and product awareness.

Education

. State University of New York, Plattsburgh, NY

. Masters of Arts, Administration and Leadership

. Bachelor of Science Degree, International Business

Language Skills

_____

. Proficient in English. Fluent in Arabic, French, Swahili, and in French

Skills

Computer: Microsoft Excel, Word, Outlook, PowerPoint, Adobe, Basic

HTML, Salesforce

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