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Customer Service Manager

Location:
Grandville, MI, 49418
Posted:
March 09, 2010

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Resume:

Margaret Ann Galt

**** **** ******

Grandville, MI 49418

616-***-**** - Home

616-***-**** - Cell

abnfj2@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging and satisfying position which will encompass my

skills, utilize my strengths and experiences in a purchasing environment.

.

SUMMARY OF QUALIFICATIONS

. ERP/MRP experience; JD Edwards/Oracle, AS400, QAD, ABAS, Navision

. CPM Certified

. Ability to achieve or exceed goals and meet operational deadlines.

. Proven communication skills, both oral and written.

WORK EXPERIENCE

Kent County Community Mental Health Authority dba Network 180 2007 to

Present

Purchasing Agent

. Purchase all goods and services for 2 facilities.

. Work closely with the Accounting department to maintain fiscal year

budget.

. Solicit bids and requests for proposals following County and State

guidelines.

. Process contracts for consultant and medical providers.

. Revise work procedures to better meet the needs of the organization.

. Active team member for design /build of new facility - ground breaking

June 2009.

N-K Manufacturing Grand Rapids, MI 2006

Purchasing Manager

. Supervise and coordinate the activities of buyer, production

scheduler, shipping and receiving.

. Negotiate and review contracts with vendors for plastic resin,

components and services.

. Determine work procedures, prepare vendor schedules and expedite

workflow.

. Coordinate local and Mexico facilities to ensure on-time delivery of

materials.

. Provide support for new product launches, APQP and ERP implementation.

K-Force, Grand Rapids, MI 2004 to 2006

Alticor - Consultant - Logistics Planning

. Coordinate with Master Scheduler and Production to establish

production schedule.

. Procure chemical and packaging production materials for New Johnson

and Johnson line.

. Assist in set up and data integrity of new JD Edwards software (bills

of material / routing)

. Active team member for new product launches and revisions.

Haerter Stamping LP, Kentwood, MI 2002 -2004

CPM / Production Scheduler / Nokia Customer Service

. Responsible for all production materials - Copper / Brass / Nickel Silver

/ Stainless

. Responsible for scheduling production runs for multiple departments

including outside processing.

. Responsible for the set up, implementation and training of ERP system

(EKS - ABAS)

Bills of Material / Purchasing / CSR / Inventory.

. Liaison for Nokia in Manaus, Brazil, Masan, South Korea, Reynosa, Mexico.

. Core member of QS9000 and TS16949 audit teams.

Certified QS9000 Jan 2003 - Certified TS16949 January 2004.

Bissell Inc., Grand Rapids, MI 2000 - 2002

International Traffic Manager

. Development of carrier contracts and warehousing agreements. Work

closely with legal counsel with regard to custom compliance, duty

recovery and duty drawback programs.

. Core member of Supply Chain Management Team. Implemented new Logility

software for both warehouse and transportation systems.

. Acting West Coast Distribution Manager. Responsible for international

and domestic transportation of goods, inventory and domestic transport at

a 3PL warehouse in Rancho Dominguez, CA.

. Developed annual budget with regard to transportation and warehousing.

Responsible for monthly financial reports.

. Responsible for all custom compliance issues and import/export

administration.

Pridgeon & Clay, Inc., Grand Rapids, MI

Purchasing Agent / Traffic Manager 1996 -2000

. Negotiated contracts and developed Preferred Supplier Program for MRO and

sub contract purchases.

. Procure MRO items, packaging, and sub contract services relative to

production.

. Implemented new software program for commodity procurement (MLS) and

trained purchasing personnel and related departments.

. Authored and implemented QS9000 procedures for purchasing department.

. Active member of APQP team for new product development and Supplier

Development team.

. Negotiated freight contracts and developed distribution programs for

multiple locations.

. Oversee NAFTA and AALA reporting.

Pridgeon & Clay, Inc., Grand Rapids, MI

Traffic Manager/ Customer Service Representative / NAFTA Coordinator

1985 - 1996

. Hired, trained, and supervised customer service representatives and

shipping personnel.

. Eliminated the need for third party logistic service by assuming role of

Traffic Manager.

. Established system for NAFTA and AALA reporting.

. Responsible for customer schedules, tracking production, and shipping

schedules.

. Developed return goods system and basis for reporting delivery

performance.

. Aided in the implementation and training for new software program (MFG

PRO, QAD).

EDUCATION

BS - Davenport University

CPM Certified Purchasing Manager

Additional courses and seminars include:

Contract Negotiation (University of WI, Madison)

Supply Chain Management (ISM)

FMEA (Failure Mode & Effect Analysis) (GRCC), Manufacturing Principles

(GRCC)

APQP (Advanced Product Quality Planning) (GRCC)

Microsoft Office - Word/Excel/PowerPoint/Outlook - Certified Intermediate

and Advance Levels. (GRCC, New Horizons, Productivity Point)

Import / Export Procedures (Van Andel Global Trade Center)

NAFTA Certification & Rules of Origin Workshop (Muskegon Area Chamber of

Commerce)

NAFTA Content Reporting and Harmonized Tariff Schedules (AIAG)

References available upon request



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