Customer Service Supervisor

-*NAME: Frederich Forehand

• EXPERIENCE SUMMARY:

• Served honorably for more than 20 years in the United States Army with 20 years supervisory

experience.

• Government secret security clearance.

• Extensive knowledge of administrative procedures, policies, and practices.

• Ability to balance multiple priorities at once and manage time appropriately.

• Well knowledge and trained on Nuclear, Biological and Chemical, Marksmanship, First Aid, Urban

Operations, Room Clearing, Security Force Protection, Vehicle Search, Unexploded Ordnance and

basic knowledge of Law Enforcement.

• Ability to work and communicate effectively in a fast-paced environment with a wide range of all

levels of personalities and strong customer service skills.

• Completed Anti Terrorism Awareness Training Level 1.

• Good driving record.

• Able to make difficult decisions in stressful situations.

PROFESSIONAL EXPERIENCE

Supervisor of Field Artillery Operations U.S. Army, 1990-2010.

Led, supervised and served as a member of a Field Artillery Operations Section; planned, performed,

directed, and coordinated daily tasks and special projects of more than 30 personnel members.

• Performed and lead a team of 30 on many tasks and operations including guard duty, escort, room

clearing, vehicle and personnel search, weapons qualifications, U.S. Army physical training test.

• Combat experience in support of Operation Enduring Freedom 2003

• Performed surveillance, guard duty and road check points.

• Qualified expert in small arms and assault weapons.

• Supervised the security of highly sensitive military equipment and responsible for the maintenance.

• Performed as an Instructor, classroom environment, ability to teach, listen and exchange ideas.

• Implemented all standards of operations, regulations, and safety procedures resulting in zero

incidents or accidents.

• Proficient in maintaining, installing and operating tactical communication equipment.

• Skilled and well trained on Security Operations (OPSEC), Public Safety, and Anti-Terrorism and

Force Protection techniques.

• Execute and developed many training at the Urban Operation Range.

• Performed Guard-Law Enforcement duty at U.S. Army installations; Fort Carson, CO.

• Coached, teaches, trained, counseled and mentored senior Air Force and Army personnel for

worldwide operation deployments.

• Ability to understand rules of engagement standards of operations.

Well knowledge and skilled on U.S. Army weapons system operations.

•

• Ability to exert maximum muscle force to lift, push, pull, or carry objects.

EDUCATION:

Science in General Education, Central Texas College, TX; Associate 2008

General Studies 2008

Specialized Training: small arms 2000-2007

PLDC, BNCOC, ANCOC, CLS, MCS.

COMPUTER SKILLS:

WINDOWS XP

SECURITY CLEARANCE: Initial

Government secret security clearance.

SPECIAL TECHNICAL SKILLS:

EMPLOYMENT HISTORY:

2009-Present Supervisor FT. Carson, CO.

2008-2009 Supervisor ( PLT SGT) U.S. Army, Camp Casey, Korea

2004-2008 Manager Observer Controller Team U.S. Army, FT. Carson, CO.

2001-2004 Supervisor (PLT SGT) U.S. Army, Baumholder, GE.

1998-2001 Drill Instructor U.S. Army, FT. Sill, OK.

1996-1998 Section Leader U.S. Army, FT. Sill, OK.

HONORS/AWARDS:

MSM (2) ARCOM (5) AAM (10) AGCM (6)

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