Andrew W. Desnoyers

**** *. ******** **.

414-***-****

Milwaukee, WI 53207

abnfge@r.postjobfree.com

Summary of Qualifications

A self directed professional with proven abilities in warehousing, team

management, and customer service. I am able to work with little to no

supervision and have strong decision making and prioritizing skills.

Experience:

King Windward Nissan; Kaneohe, HI

11/2003 - 5/2005

Service Manager / Warranty Administrator

. Service manager for a staff of sixteen

o 12 technicians, 2 service advisors, and 2 lot attendants

o Regulated technician workflow for efficiency

. Resolved customer and employee grievances

. Coached employees' to achieve set professional goals and deadlines

. Assisted Service Director to assign monthly sales goals

. Entered and tracked warranty claims for manufacturer reimbursement

. Posted and reconciled warranty schedules for over $60,000 per month

UW-Milwaukee Psychology Department; Milwaukee, WI

7/2006 - 7/2007

Graduate Program Assistant

. Created and maintained a Microsoft Access database for all

applications

. Received, extracted relevant information, and organized student

applications for MS and PhD programs

. Guided candidates through the application process by phone or E-mail

. Processed decisions made on applicants and issued appropriate

communications

.

Cathodic Protection Management, Inc; Milwaukee, WI

6/2008 - 10/2008

Corrosion Inspector / Seasonal

6/2007 - 11/2007

. Located city gas line junctions by reading blueprints and city utility

plans

. Checked piping for corrosion using voltmeter

. Selected to train new inspectors

Russ Darrow Honda; Brown Deer, WI

3/2003 - 8/2003

Assistant Service Manager

. Managed a team of four technicians and two lot attendants

. Regulated technician workflow for efficiency

. Inspected quality of finished repairs

. Received and resolved customer complaints and concerns

. Personally ranked within the top one hundred in customer service in

the nation

SC Johnson, Racine, WI 8/1995

- 8/1996

Material Handler

. Unloaded and warehoused raw materials

. Bar coded all new materials and finished products

. Tracked inventory amounts and locations using forklift mounted bar-

code scanners

. Supplied production lines from both receiving dock and warehouse

. Rotated stock as needed

Education:

University of Wisconsin - Milwaukee

Bachelors of Science in Business Administration: Operations and Supply

Chain Management 2009

University of Hawaii- Honolulu

9/2004 - 5/2005

Skills:

* 1 year of sit-down forklift experience

* Team management experience

* Pallet jack experience (Power and Manual)

* Understanding of Just In Time and RF tagging, and Kanban practices

* Proficient in Microsoft Office Suites

* Inventory taking experience

* Excellent verbal and written communication skills

* Experience with SAP software

* Proven customer service excellence

*

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