Stephan A. Gardner

**** *. ******* **.

Boise, Idaho 83709

208-***-**** - C / 208-***-**** - H

abnfgd@r.postjobfree.com

OBJECTIVE

To utilize my skills and knowledge to increase sales and market share.

EXPERIENCE

PETS BEST PET INSURANCE

Business Development - 11/2005 to Current

Boise, Idaho

. Lead call center sales team to increase sales through

training and coaching.

. Conduct 5-7 conference call training sessions per week to

veterinary clinics around the United States.

. Attend Veterinary Conferences to create leads and engage

clinics in promoting Pets Best insurance.

. Call veterinary clinics and animal shelters to train and

teach them about Pets Best insurance.

. Develop sales goals and track sales agent performance.

. Develop and implement educational programs for veterinarians

and their staff.

. Sell insurance policies to individuals and veterinary

clinics.

. Created and administered policy retention program.

TARGET

Boise, Idaho

Executive Team Lead - 7/2003 to 11/2005

. Managed a team of 20-50 team members.

. Analyzed store financial position daily and made necessary

adjustments in payroll to ensure store profitability while

maintaining Target brand experience.

. Provided great guest service by greeting and offering

assistance to every guest possible; responded to guest

concerns quickly to find a solution.

. Provided developmental tools for Team Leads to nurture their

management skills and personal growth.

. Managed Target's donations program, giving over $1500

annually to our local community.

. Chaired the Community Giving grant application process and

solicited non-profit organizations to receive $10,000 in

Target grant funds in our community.

. Developed and executed programs for Red Card which rewarded

performance and increased our location Red Card performance

from 70% of goal to 163% of goal.

ALBERTSONS Boise,

Idaho

Front End Manager - 9/2000 to 7/2003

. Managed a front-lanes staff of 15-30 employees.

. Managed weekly schedules, merit increases, and performance issues.

. Resolved customer concerns.

. Designed and implemented a store wide project to achieve

better customer service I.R.S.

Dairy Department Manager - 7/1998 to 9/2000

. Ordered and maintained product for Dairy Department

Frozen Foods Manager - 6/1997 to 7/1998

. Ordered and maintained product for Frozen Foods Department

Freight Team Manager -7/1995 to 6/1997

. Managed team of 5 to maintain groceries on shelves.

AWARDS/RECOGNITION

. Property and Casualty producer insurance licensed in 50

states

. Best Target Card store in the District

. Target Business College graduate

. Albertsons internship 9/1999-5/2000

. Albertsons CAP graduate

EDUCATION

. B.B.A., Marketing, Boise State University. December 2004

. Minor in Political Science, Boise State University. December 2004

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