Customer Service Administrative Assistant
Resume:
CASIE JOHNSON
*** **** **. ******** **, ******
abnffl@r.postjobfree.com
______________________________________________________________
_________
OBJECTIVE: A Full-time position in Customer Service with the potential for
advancement.
EDUCATION:
Dec 2005
Middle Tennessee State University, Tennessee
• Bachelor of Science
• Concentration: Mass Communications - Media Management
• 3 GPA
EXPERIENCE:
September 2009-Present
DisneyStore.com, Inc., Union, South Carolina
Guest Services Representative
Answers inquiries about online merchandise and services. Resolves problems by
clarifying issues, researching and exploring answers and alternative solutions,
implementing solutions, escalating unresolved problems. Receiving and processing
guests online and phone orders on a daily basis, and communicating with guests as
necessary to insure service of orders. Fulfills requests by clarifying desired information,
completing transactions, forwarding requests. Maintains call center database by entering
information. Keeps equipment operational by following established procedures, reporting
malfunctions. Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
Feb 2008 - Aug 2009
Verizon Wireless, Greenville, South Carolina
Customer Service Representative
Handle several inquiries and complaints in regards to billing and technical issues.
Maintain financial accounts by processing billing adjustments. Tier I troubleshoot
technical issues. Collect information from client to properly resolve and record issue
through thorough research and analysis in a timely manner. Place escalated and non-
routine inquiries to senior level Call Center Representatives. Apply sales to keep
customer's account accurate and up- to-date. Follow-up with customer(s) as necessary.
Apr 2007 – Sept 2007
Kroll, Nashville, Tennessee
Customer Service Rep/ Verifications Specialist
Verify personal background information via company intranet, multi-phone line and
internet research for several Fortune 500 companies and Ivy League colleges. Perform
basic office duties as needed (i.e. fax, scan, copy, filing, print, transcription, data entry).
Return correspondence to clients accordingly via telephone, email and postal mail.
Mar 2006 – Dec 2006
ACS, Nashville, Tennessee
Customer Service Rep/ Travel Specialist
Respond to telephone inquiries and complaints in regards to packaged travel plans (hotel,
car rental, airline ticketing). Gather information from the caller to properly communicate
appropriate options for
resolution. Refer non-routine inquiries and complaints to senior level Call Center
Representatives. Use a computer system to research inquiries and log customer calls.
Mar 2005 - Jun 2006
Cumulus Media, Nashville, Tennessee
Intern/ Marketing Assistant
Promote station's image, programs and activities, and work with the sales department in
developing and executing client promotions. Assist the Promotions and Marketing
Director in executing station and client promotions.
May 2004 - Mar 2005
Boys and Girls Club of Rutherford County, Murfreesboro, Tennessee
Administrative Assistant
Assist all staff directors. Manage accounts as well as check children in and out via
company's intranet. Handle inbound and outbound calls on multi-phone line, data entry,
collect past due accounts, receipt and receive payments and donations. Assist in event
coordination. Complete errands upon request, basic first-aid to injured children. Dispense
medications to children as instructed by physician or parent/guardian. Leader to a vast
group of youth and teens. Assured recreational center remained functional and in order.
Perform basic office duties as needed (i.e. data entry, fax, scan, copy, filing, print).
COMPUTER:
Microsoft Office Suite, Adobe Photoshop, Windows 98, Windows XP, Windows Vista.
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