Manager Customer Service
Resume:
Philip A. Pifer
Strengths________________________________
Design: Lead teams to build or modify retail structures, both interior
and exterior, restorations, exhibitions, cabinetry, and office
suites
Management: Construction, sub-contractors, design, craftsmen, budgets,
logistics as well as retail staff
Computer Skills: MS Project, Word, Excel, Outlook, PowerPoint, Autodesk
Design Review, AutoDesk TruView, Buzzsaw
Regulations: In-depth knowledge of building codes, property restrictions,
easements, zoning
Detail Oriented: Finish 100% of job
Qualifications_____________________________
Energetic and innovative manager with proven ability to lead and direct
staffs to successfully complete projects within established time
constraints by employing well-honed skills:
( Project Management ( Employee Relations
( Detailed Follow-Through ( Quality Controls
( Organizing/Planning ( Customer Service
Achievements_____________________________
o Reduced average store construction costs from $500,000 to $250,000 at
DSW.
o Transitioned DSW from traditional vanilla box to new Soho Loft design.
o Constructed an average of 35 stores, per year, on time and under budget
over the last eight years.
o Collaborated on the design and implementation of the prototype Justice
and Limited Too "Girls World" concepts.
o Reinvented the fleet maintenance program at Limited Too.
o Led projects to bring new or renovated retail outlets on-line every 10
weeks for 3 years with K-mart. Project values ranged from $500,000 to
$3,000,000.
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A LEED Certified Construction Manager with expertise in retail,
design and branding. Constructed facilities for two of the hottest
growth retailers over the last ten years, Justice and DSW Shoes. Strong
team builder with an excellent reputation in the field.
********@*****.***
PROFESSIONAL EXPERIENCE__________________________________
DSW INC, Columbus, OH 2007 - 2010
Regional Construction Manager
Managed tenant improvement and developer build outs for DSW Shoes in the
South East Region of the United States. Complete project responsibility
from bidding through merchandising for a 15,000 square foot retailer.
Participated in the conversion of the store construction process from
outsourced developer builds to in house tenant improvement projects.
Assisted in the development of the new DSW prototype and the value
engineering of the subsequent designs.
TWEEN BRANDS, New Albany, OH 2000 - 2007
Construction Manager (2002-2007)
Total responsibility for tenant improvement projects, from the bidding
process through merchandise receipt, for Limited Too and Justice stores.
Manage general contractors, fixture arrival and setup, permitting issues,
and interaction with local inspectors and landlord representatives.
Communicate all construction and scheduling issues with field management.
Built an average of 35 stores per year in mall, strip center and outlet
locations. Control contract budgets ranging from $100,000 to $350,000.
Maintenance Coordinator (2000-2002)
Responsible for all day-to-day maintenance needs of 550 stores. Managed
special projects, remodels, recarpets and insurance issues. Manage Expense
and Cap Ex budgets in excess of $2 million.
K-MART CORPORATION, Troy, MI 1996 - 2000
Operations Manager (1999-2000)
Oversee all operations of a $22 million retail facility. Direct
responsibilities include Human Resources, Public Relations, Replenishment,
Receiving, Facility Management and Finance. Manage an on-site staff of 150
people as well as numerous vendors and sub contractors.
Project Coordinator (1996-1999)
Responsible for all construction and merchandising aspects of 12 retail
renovations or new constructions. Managed a $2 million budget to convert a
standard K-Mart into the new BigK platform. Involved in total
organizational restructuring. Operated under extreme time constraints to
complete projects within a 10-week window. During the course of this
project, K-Mart stock tripled in value.
EDUCATION___________________________________________________________________
Bachelor of Science Management
Indiana University of Pennsylvania
Winter 1995
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