Quality Assurance Customer Service

Felicia M. Still

*** ******** ****

Deptford Twp., N.J 08093

856-***-****

**************@*******.***

OBJECTIVE

To secure a challenging position where my experience and knowledge

will have a valuable application.

PROFESSIONAL EXPERIENCE

Compliance Support Services June 2007 - Present

TeamHealth East Woodbury, NJ

. Run reports to show providers that will be granted new

privileges as well as pending privileges

. Issuing of Compliance, HIPAA, and Code of Conduct

documentation packages

. Tracking documentation and updating information once returned

through Teamwork's database and generated spreadsheet

. Maintaining filing of provider and employee documentation

. Following up on outstanding documentation and information

requested from providers and employees

. Assist and respond to providers and employee questions and

concerns

. Consistently support Compliance, HIPAA, and Code of Conduct by

maintaining the privacy and confidentiality of information.

SOP Processor

October 2005 - October 2006

Baxter Pharmaceuticals Cherry Hill, NJ

. Ensure that SOPs are written in standard format with prescribed

headings, numbering system flowchart

. Help functional groups develop corrective action plans for bringing

SOPs into compliance and monitor the completion of the action plans

. Coordinate process from draft SOPs to authorization by signature

approval and maintain paper archives of SOPs for all department

functional groups within the Quality Assurance division

. Filed original, retired SOPs in the QA SOP archives by group and

number

. Coordinate and notify functional groups when SOPs are ready for

biennial review

. Recommended preventative and corrective actions regarding SOP

management to the Director of Quality Assurance and Regulatory

Compliance

. Run reports to pull all SOP review dates that are outstanding

. Respond to audits and audit findings in a timely and appropriate

manner

. Produced monthly SOP reports to Chief Operating Officer and

leadership

Accounts Payable Manager February 2003 - April

2005

Senior Care Centers of America, Inc. Trevose, PA

. Responsible for reviewing invoices, matching invoices to

purchase orders, processing & coding invoices

. Accountable for setting up new vendor accounts, general ledger

reconciliation, applying payments to accounts, posting journal

entries, verifying and obtaining approvals according to company

policy and procedures

. Responsible for preparing and processing checks for corporate

expenses as well as twenty-one other locations of adult day service

. Printing checks and obtaining authorized signature on checks and

mailing checks to appropriate parties

. Responding to vendor questions regarding payments

. Support all division administrators via email, fax and phone

throughout the states of New Jersey, Pennsylvania, Mississippi and

Maryland. Work directly with corporate officers including the

President of Operations, and Chief Financial Officer

Accounts Payable/ Administrative Assistant February 2001 - April

2002

TTI Environmental, Inc. Marlton, NJ

. Managed and set up vendor accounts

. Analyze and close out old accounts

. Reviewed accounts for accuracy and approved expense accounts to

be paid

. Tracking records through billing spreadsheets

. Generating training certificates and identification cards

. Accountabilities included operating a multi-lined phone system

promptly and professionally

. Performed organized filing and collating

. Faxing, copy and mailing out proposals, reports and

correspondence for vendors and sales personnel

. Office ordering well within budgetary requirements

Bookkeeper/Customer Service Rep. March 1998 - February

2001

TV Rental Co. Camden, NJ

. Specify and recommended rental of television services to clients to

generate and increase sales for the company

. Collection of money for services provided

. Maintained and updated account ledger by recording payments and

balance to determine next payment due

EDUCATION

Camden County College

Major: Accounting New Jersey

High School Diploma

Camden High School Camden, NJ

SKILLS

Platinum for Windows

Great Plains

Windows 95/98/2000/XP

Microsoft XP Office Suite

Word Perfect 6 and 8

Excel

Access

Lotus 1, 2, 3

Print Shop

Printmaster Platinum

Billing and invoice data entry

Contact this candidate