Project Manager Service
Resume:
Robert M Martinez
Email: abnfco@r.postjobfree.com
Cell: 916-***-****
Summary
. Project Management Certified Professional with experience with
Government Contracts (Federal, City and County) the Insurance
Industry, Healthcare and Banking
. Project Management, Program Portfolio Management and IT Service
Delivery management experience
. Technical Tools: MS Office 2003+2007(Word, Excel, PowerPoint and
Outlook) MS Project 2007 Certified, Visio, MS OS's: 98, XP and Vista
. IT Equipment Installations and Relocations: IBM, and HP/Compaq
Servers, PC's/Laptop (Refreshes and Reimages) and Printers. Data
Center Relocations for City of Sacramento, Wells Fargo Bank, US Bank
and the State Treasures Office
. Supervisory/management positions with P&L responsibility, SLA
attainment and Client Relationships in Five Western States
. 10 Years SAP Experience with Finance Module, Service Delivery Module
and HR Modules.
. Qualified SAP Trainer- Successfully trained all District personnel
(115 Total Employees) on Service Delivery Module
Professional Experience
Project Management Consultant
Occupational Skills Center - October 2009 to Current
. Initiation Phase: Collaborated with OSC Owner to improve Project
Management Course to better enable students to pass the PMI
Certification. Goal: 100% pass rate for all OSC's Project Management
students
. Planning Phase: Collaborated with Project Sponsor to discuss Project
Scope including the current syllabus and identify areas of improvement
. Execution Phase: Research Course Materials then performed comparative
analysis to identify the best options for success. Re-Write Course
Syllabus and developed strategies to enable students to have a clear
understanding of PMP Principles and Methodologies
. Closing Phase: Formal Power Point Presentation to present Project
Deliverables to Project Sponsor
. Professional and Social Responsibility: Verified materials accuracy by
communicating with PMP Certification Author, Joseph Philips
Project Manager - Prism Pointe Technologies
Lexmark/Kaiser Permanente July 2008 - November 2008
. Hired to implement the deployment of 60,000 Lexmark Printers in 434
Total Facilities (32 hospitals, 88 Administrative Buildings and 314
Clinics) for a major HMO in the State of California
. Planning Phase: Collaborated with Major Stakeholders for SDLC
creation, authored a Service Procedures Document from the Master
Services Agreement. Developed Resourcing plans for Hiring Phase, then
hired a management staff to initiate Statewide Hiring, Created
Technical Job Descriptions and Hiring Criteria, then hired Field
Service Technicians to support the deployment and support of all IT
Equipment
. Execution Phase: Successfully On boarded all new employees by hosting
a Formal Presentation on Company culture, HR, Contractual Requirements
and Service Procedure Documentation/Began IT Equipment Deployments
. Successful Monitor and Control Metrics: All within scope, according to
budget and on time
. Closing Phase: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
Project Manager - Banctec Services Corporation
Applied Materials
January 2006 - July 2008
. Hardware/Software Contract Implementation for Laptop/Desktop, Printer
and Server Support for 6500 End Users at Applied Materials in Santa
Clara, CA
. Collaborated with Project Stakeholders to discuss Project Scope
including Resourcing Plans, Financial Objectives, SLA's and
Implementation Timeline.
. Developed Financial Objectives for maintaining profit level objectives
for an 8 Million Dollar, 4 year Contract then uploaded into SAP
. Developed resourcing plans to ensure SLA's and profit level objectives
are met
. Successfully On boarded all new employees by hosting a Formal
Presentation on Company Culture, HR, Contractual Requirements and
Service Procedure Documentation. Trained Field personnel on newly
developed Wireless Portal to allow remote access into SAP
. Successfully managed a team of 18 Field Service Specialists and one
Field Supervisor
. Held monthly performance reviews with subordinate manager to ensure
cost containment and SLA attainment
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
Project Manager - Banctec Services Corporation
CSAA Insurance Company
January 2004 - December 2005
. Won Desktop Support Contract for CSAA Headquarters and Remote Offices
using previous Business Models demonstrating SLA Attainment.
Hardware/Software Contract Implementation for Laptop/Desktop, Printer
and Server Support. Collaborated with Project Stakeholders to discuss
Project Scope including Resourcing Plans, Financial Objectives, SLA's
and Timeline.
. Developed Financial Objectives for maintaining profit level objectives
for a 10 Million Dollar, 4 year Contract then uploaded into SAP
. Authored a Service Procedures Document from the Master Services
Agreement to ensure SLA's and Customer Culture is understood by the
Project Team
. Execution Phase: Successfully On boarded all new employees by hosting
a Formal Presentation on Company culture, HR, Contractual Requirements
and Service Procedure Documentation
. Monitor and Control Metrics: All within scope, according to budget and
on time. Utilized SAP to ensure Cost Containment and SLA's are met
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
. Took an 82% SLA to 92% and maintained for 35 successive months
Results; Won additional Laptop and Server Business
Project Manager - Banctec Services Corporation
AON Insurance Company
January 2003 - December 2003
. Hardware/Software Contract Implementation for Desktop, Printer and
Server Support
. Collaborated with Project Stakeholders to discuss Project Scope
including Resourcing Plans, Financial Objectives, SLA's and Timeline
. Execution Phase: Successfully On boarded all new employees by hosting
a Formal Presentation on Company culture, HR, Contractual Requirements
and Service Procedure Documentation
. Monitor and Control Metrics: All within scope, according to budget and
on time. Utilized Remedy and SAP to ensure Cost Containment and SLA's
are met
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
Project Manager - Banctec Services Corporation
EDS - 3Com
January 2002 - July 2002
. Won Desktop Support Contract by successful SLA attainment for similar
contracts and cost reduction over the previous vender
. Developed Service Procedures Document from the MSA
. Developed then uploaded Financial Forecast into SAP
. Developed resourcing plans to ensure SLA's and profit level objectives
are met
. Successfully on boarded all new employees by hosting a Formal
Presentation on Company culture, HR, Contractual Requirements and
Service Procedure Documentation
. Held monthly performance reviews with subordinate managers to ensure
cost containment and SLA attainment
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
Project Manager - Banctec Services Corporation
HUD Contract Ownership Change
July 2001 - October 2001
. Desktop Support Contract. Collaborated with NEW Project Stakeholders
to discuss changes in Project Scope
. Drafted Service Procedure changes and obtained Executive Management
approval
. Hosted formal presentation with HUD team to ensure changes are clearly
communicated and understood
. Monitored team performance using SAP to ensure SLA targets met
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees:
Project Manager - Banctec Services Corporation
Lexmark Contract Implementation
January 2000 - June 2000
. Collaborated with Project Stakeholders to discuss Project Scope
including Resourcing Plans and SLA's
. Communicated Service Procedures to the Project Team
. Monitor and Control Metrics: All within scope, according to budget and
on time. Utilized SAP to ensure Cost Containment and SLA's are met
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees:
Project Manager- Banctec Services Corporation
Galileo International (United Airlines Travel Agencies)
June 1997 - July 1998
. Planning Phase: Collaborated with Project Stakeholders to discuss
Project Scope including Resourcing Plans, Financial Objectives, SLA's
and Timeline
. Authored a Service Procedures Document from the Master Services
Agreement to ensure SLA's and Customer Culture is understood by the
Project Team
. Execution Phase: Successfully On boarded all new employees by hosting
a Formal Presentation on Company culture, HR, Contractual Requirements
and Service Procedure Documentation
. Monitor and Control Metrics: All within scope, according to budget and
on time. Utilized SAP to ensure Cost Containment and SLA's are met
. Closed Project: Obtained signoff from Executive Level Management,
entered steady state
. Professional and Social Responsibility: Created a Best Practices
Document and Continuous Improvement Activities for all employees
Banctec Services Corporation - IT Operations Manager
1995 to July 2008
. Concurrent Management of multiple IT Programs; CSAA, AON Insurance and
Applied Materials, etc.
. Concurrent Management of multiple IT Projects; Managed Government
Issued Printing of Sacramento County Tax Statements, PC Refresh and PC
Deployment Lifecycle activities, Date Center Relocations, new Server,
Laptop, Desktop and Printer Installations.
. Successfully managed 5 First Level Managers and 110 Field Service
Technicians in Five Western States
. Developed plans for maintaining profit level objectives for a ten
million dollar revenue business
. Prepared detailed monthly/Quarterly and Annual Financial Forecasts
utilizing SAP
. Held monthly performance reviews with subordinate managers to ensure
cost containment
. Successful SLA attainment for Annuity Based and Transaction Based
Contracts
. Utilized SAP to monitor daily activities to ensure that Service Level
Agreements were met
. Proficient in the use of Microsoft Office 2003 and 2007
1994 -1995 Field Service Supervisor
. Supervised 15-20 Field Service Technicians to ensure service calls were
handled in a timely manner
. Monitored Field Technicians activities to ensure they were fully
utilized, workload balanced and SLA's met
. Held weekly client meetings to ensure customer satisfaction
. Managed IT Projects: Data Center relocation for City of Sacramento,
Mainframe and Server Installations. SDLC activities for PC's, Servers
and Laptops
International Business Machines Corporation
Field Service Supervisor 1991 - 1994
. Managed 15-20 direct reports at City of Sacramento, County of
Sacramento and the State Treasurers Office to ensure service calls
were handled within SLA and workload balanced amongst the team.
. Led problem management activities and worked on determining root cause
for major incidents
. Successfully managed the delivery of Sacramento County's Tax statements
. Led continuous improvement activities related to IT Service management
. Held weekly meetings with client to ensure customer satisfaction was
high and expectations met
. Held monthly one on one meetings with all team members to develop
employee relationships
Educational Profile
Heald Engineering College, San Francisco, CA
. Associate, Computer Engineering Technology, 1977
Certifications
. Project Management Professional - PMP Certification# 3404401BPPVE
. MS Office Project 2007 Certified
. Successfully completed Dale Carnegie's, Effective Communications &
Human Relations
. Successfully completed Dale Carnegie's, Leadership Training for
Managers
. Completed coursework for FCC License- Results: Obtained 1st Class FCC
License
Military
United States Marine Corp - Honorable Discharge
References available upon request
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