Customer Service Human Resources

Juanita Brandon **** Devonport Court Glen Dale, Maryland 20769

301-***-**** 301-***-**** ( abnfbw@r.postjobfree.com

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SENIOR HR MANAGEMENT PROFESSIONAL

Performance Management . Process Development . Training & Development .

Workers' Compensation . Compliance . Labor Relations . Recruitment & Hiring

. Salary Planning . People Center (HRIS) . Safety and Risk Management .

Staffing and Employee Relations . Customer Service . Conflict Resolution

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EXPERIENCE

Human Resources Consultant, LPT SOLUTIONS, Greenbelt, MD

03/2009 - Present

On an as needed basis, design and deliver job analysis surveys, employee

satisfaction surveys. Conduct in-house diversity

training.

Human Resources Manager, W.A. CHESTER, LLC, Washington, DC

06/2007 - 02/2009

Responsible for planning, organizing, and directing all human resources

activities for a subsidiary of Pepco Energy Services, Inc., as well as the

development and performance of departmental goals, duties, and systems.

. Ensured close business partnerships with the field managers and served as

partner, change agent, HR expert and advisor to executive leaders and

senior management.

. Oversaw EEO compliance, prepared EEO-1 annually, and maintained all

records and logs to conform to EEO regulations.

. Represented the HR function by communicating philosophies, processes and

capabilities to managers.

. Participated in the investigation and resolution of employee relations

matters; anticipated issues whenever possible, and developed appropriate

steps for both prevention and resolution.

. Provided coaching, consulting and facilitation to field managers.

Provided guidance and direction on HR issues.

. Developed and facilitated Diversity Training for New Hires and refresher

training for existing workforce.

. Crafted a formal career development process.

Senior Human Resources Manager, ARAMARK, Washington, DC

05/2004 - 05/2007

Provided comprehensive leadership development and strategic direction to

over 400 employees at three facilities in a wide range of activities,

including but not limited to: strategic management, labor relations,

records administration, employment hiring, employee relations,

organizational development, training, benefits development, and

administration.

. Maintained a working knowledge of employment laws, market practices,

general business environment and applied those operationally.

. Partnered closely with managers and HR to ensure the building of a high

performance culture with an emphasis on "integration of talent".

. Responsible for coordinating and/or delivering required compliance

training to the company.

. Investigated and processed grievances, fair employment issues, and

employee relations for both union/non-union employees. Advised senior

management on employee relations issues and union grievances according to

the collective bargaining agreement.

. Created programs to increase engagement and retention of key talent.

. Understood the business strategies and identified opportunities to

improve organizational capability.

. Assisted with succession planning and career management process and

performed compensation appraisals.

. Facilitated focus groups at non-Union locations to comply with union

avoidance.

Manager, Human Resources, ETM SOLUTIONS, LLC, (Sigma Systems) Capital

Heights, MD 12/1994 - 05/2004

Responsible for all HR policies and procedures for manufacturing plant with

over 300 employees. Provided direct supervision to two Generalists and one

HR Assistant.

. Conducted performance training and diversity awareness workshops.

Supported the "I Can" customer service initiative through training, role

modeling and providing individual coaching that supported focus on

service.

. Identified "high potential" diverse candidates through workforce

assessment and development processes. Created training plans to address

specific management needs.

. Acted a business partner, strategic solution provider, advisor and

counselor for the leadership team.

. Passed all governmental audits without sanction (EEOC, FLSA, OFCCP,

OSHA).

. Drafted and updated all employee handbooks and authored all employee

communications.

. Supported the annual review process and ongoing performance management to

ensure effectiveness, compliance and equity within the organization.

EDUCATION

. B.S., Education/Speech Communication, Jackson State University, Jackson,

MS 05/1985

. Labor Relations, Organizational Development, and Diversity

Certifications, ADP, PeopleSoft, Timberline

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