Customer Service Sales

DARRYL TITTLEY

***** ********* **

Tel: 301-***-****

Silver Spring MD 20906

Email: **********@*****.***

LOSS MITIGATION/BANKING

UNDERWRITING

OBJECTIVE: To obtain a challenging position with a market leader that will

utilize my experience in Underwriting, Mortgage Banking, Loss Mitigation

and Project Management

QUALIFICATIONS:

. 8+ years experience in Mortgage Industry including Underwriting,

Origination and Loss Mitigation

. Proven ability to problem solve and take appropriate actions.

. Ability to adapt and respond appropriately to evolving work demands.

Wells Fargo

7/2009-12/2009

Loss Mitigation Specialist

. Negotiate Loan Modifications for Mortgage clients unable to refinance

via traditional methods due to lack of equity, credit scores, or

income; involved in all aspects of the modification process including

processing, submission, follow-up and final note-rate negotiation.

. Provide borrowers with additional pre-foreclosure lending solutions

and options including: Forbearance, Deed in Lieu of Foreclosure, Short

Sale Payoffs and Mortgage Reinstatements.

1st Step Financial Services

7/2004-7/2009

Senior Underwriter/Mortgage Originator/Processor/Loss Mitigation

. Manual and Automated Underwriting; experienced with various automated

underwriting programs including DU/DO

. Underwrite Residential and Commercial Mortgage Loans

. Thorough understanding regarding evaluating appraisals, title reports,

flood certifications, hazard insurance, income documentation, asset

verification, collateral review, and credit reports.

. Originate Commercial and Residential loans for clients seeking to

purchase new homes or refinance existing homes and/or Commercial

Establishments.

. Conduct Home Buying Seminars, Assess prospective clients' needs

determining their interest and providing them with the best mortgage

program suitable for the situation.

. Managed and trained a team of Loan Officers and Processors; Created,

developed, hired and managed Telemarketing Division; developed scripts

and trained Outbound Calling Agents.

. Pre-qualify clients by determining the client's credit risk, the

requested loan amount, and maximum allowable loan amount. Maintain

regular contact with clients to inform them of loan status.

. Explain and gather required documentation required for loan approval.

. Outbound telephone solicitation advising prospective clients of

various ways to save money on current mortgage; educating them on the

many mortgage options available today.

. Negotiate Loan Modifications for Mortgage clients unable to refinance

via traditional methods due to lack of equity, credit scores, or

income; involved in all aspects of the modification process including

processing, submission, follow-up and final note-rate negotiation.

. Provide borrowers with additional pre-foreclosure lending solutions

and options including: Forbearance, Deed in Lieu of Foreclosure, Short

Sale Payoffs and Mortgage Reinstatements.

VERIZON COMMUNICATIONS

1996-2004

PROJECT MANAGEMENT / SALES

. Sold and provisioned various technologies including IP-VPN, Frame

Relay, ATM and LAN/WAN Technologies.

. Managed team of trainers.

. Member of Project Management team that helped develop, test, and

implement new database for Verizon Technicians. Tier II Help Desk.

. Managed Sales Consultants.

. Increased company profit by soliciting various telecommunication

products such as Voice-Mail, Caller-ID, Call-Waiting, and Call-

Forwarding; negotiate new accounts; resolve billing and other service

related issues.. Operated and maintained all types of local and toll

switching equipment, data network equipment computer processing

equipment, data network equipment and associated peripherals.

. Performed daily backups and routine monitoring of switches, computer

systems and data networks. Monitored switching equipment computer

system networks to ensure they operated at optimal levels.

Provisioning, maintenance, installation of equipment, surveillance,

provisioning of various DSL Circuits, Network Monitoring, Network

Administration. T

. rained Residential Consultants on new billing system - Express Trak.

. Managed inbound ACD Call Center.

CELLULAR ONE

1994-1996

ACCOUNT EXECUTIVE / SALES MANGEMENT/ HELP DESK MANAGER

. B2B Sales; Single Point of Contact between company and highest revenue

generating clients;

. Increased sales of Cellular and Long Distance services and Cellular

equipment to high profile clients such as Baltimore Gas & Electric,

Department of Transportation, Department of Energy, and the FBI;

. built rapport and trust by conducting on-site visits to ensure highest

level of client satisfaction.

. Managed Help Desk; In-House PC Support; Customer Service; inbound ACD

Call-Center.

CABLE TV MONTGOMERY

1989-1994

SALES / CUSTOMER SUPPORT / TECH SUPPORT-

. Increased company revenue by soliciting and obtaining new Cable TV

subscribers via Door-to-Door sales. Upgraded existing subscribers via

outbound telemarketing sales soliciting various Cable TV products and

services.

. Supervised Customer service Team; Trained Tech Support Team.

. Customer Service Representative in an inbound ACD Call Center

environment.

EDUCATION:

TESST Institute

1998-1999

Win 95, 98. NT, Lan/Wan Technologies, TCP/IP

Networking, A+

Computer Learning Center

1997-1998

Howard University

1983-1988

Sales and Marketing

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