Manager Customer Service
Resume:
Keith D. Oehler
West Seneca, New York 14224
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OBJECTIVE:
To ensure a responsible and challenging position with a progressive
organization that will effectively utilize my background while affording me
the opportunity to contribute, grow and advance.
PROFILE OF QUALIFICATIONS:
- Excellent leadership skills with strong decision making abilities
- Able to quickly establish working rapport with management and employees
- Strong problem resolution skills
- Capable of encouraging colleagues and subordinates to strive for higher
levels of performance
- Loyal, dedicated and career oriented driven by an innate desire to
succeed
EMPLOYMENT HISTORY:
8/04 - Present Creditors Financial Group, Amherst, New York
Senior Vice President
- Started the company with 9 employees and grew it to the
current total of 220 employees, responsible for the growth of
the office.
- Responsible for the build out of second location in the
Buffalo area.
- Responsible for all monies in the office.
- Responsible for all hiring for the Buffalo locations.
- Responsibilities also include: Profit and Loss, staffing
issues, training new employees and client / vendor relations.
4/96 - 8/04 Bank of America (Fleet Boston Financial) West Seneca, New York
Agency Manager
- Responsible for agency goal setting and monitoring agency
performance.
- Conducting audits on the agencies.
- Responsible to handle all Dealer Reserve accounts in
addition to existing portfolio
- Recipient of "Top Performer Award" 6 out of 12 months in
2000
- Saved a total of $22,262 in fees from November 2000 to
February 2001, which was the highest in the team
- Collected $788K for the year 2000 with a goal of $518K,
resulting in an overall 152% of goal
- Trained new and less seasoned employees
- Handles special projects for management without impacting job
performance
- MGIC Training
- How To Deliver Exceptional Customer Services
- The Ken Wilson Seminar
- Seminar for Management Skills For First Time Supervisors
- Professional Telephone Collector Techniques
4/95 - 1/96 NOCO Motor Fuels, Tonawanda, New York
(Temp to perm position through Robert Half of Buffalo, Inc)
Credit Department
7/94 - 12/94 Kenmore Mercy Hospital, Kenmore, New York
Cash Recovery Program
2/93 - 6/94 Massaro Detroit Diesel Allison, Amherst, New York
Credit Collection Manager
- Issue and enforce credit policies, credit investigations
and collection delinquent accounts
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Keith D. Oehler
5/88 - 10/92 Management Adjustment Bureau, Buffalo, New York
Operations Manager of TCS (a new business formed by Management
Adjustment Bureau)
- Supervised department of 12 people.
- Set up client programs.
- Customer service (problem solving).
- Trained employees in collection aspects.
- Prepared profit and loss statements.
- Received American Collectors Certification in June 1991.
Collections Supervisor
Collections Analyst
10/87 - 4/88 Amana Credit Services, Buffalo, New York
Collection Manager
- In charge of 15 employees
- Responsible for the day to day operations of the office.
- Responsible for profit and loss
- Responsible for Client Services in absence of Salesmen
2/84 - 10/87 Financial Collections Agency, Rochester, New York
Branch Manager
- Transferred to Rochester to assist in opening new office.
- In charge of 9 employees, responsible for Accounts
Payable/Receivable.
- Meeting with clients.
- Heavy telephone contacts.
- Operated Tandem Communication System and Computers.
9/83 - 2/84 Financial Collections Agency, Buffalo, New York
Account Representative
EDUCATION:
Various courses dealing with Volunteer Fire Company
American Collectors Association
Orchard Park Central Park School, Orchard Park, New York
Graduated June 1977
Contact this candidate