Customer Service Sales

Matthew S. Read

**** *. ****** **. #****

Littleton, CO 80127

Phone: 785-***-****

E-mail: abnf7a@r.postjobfree.com

Education

• Masters of Science & Education: Sports Management,

University of Kansas

• Bachelor of Arts: English, Ottawa University

Work History

• Otto Bock Healthcare. ’08-Present. Patient Service

Representative, Denver Territory. Responsible for the daily

set-up of various Continuous Passive Motion machines, and

other durable medical equipment at hospitals, patient’s

homes, and other commercial facilities in the Denver metro

area. Educate patients on the use of CPM machines and

other medical equipment used to aid in their recovery.

Provide an explanation of insurance coverage and the

insurance billing process to patients at the time of delivery.

Knowledgeable in insurance guidelines and billing practices.

Generate new revenue sources through contacts within

hospitals and doctors’ offices, while maintaining

relationships with current accounts within our territory.

Coordinate daily set-ups and pick-ups within the territory

with patients and hospitals to ensure the patient receives the

best customer care in a timely manner. Instruct hospital staff

on how to properly use our machines. Participate in other

daily Patient Service Duties, including tracking of inventory

in and out of the Denver depot, returning broken or defective

machines for repair, and cleaning and maintaining the

equipment.

• Ottawa University. ’03-’08. Ottawa, Kansas. Fulltime (since ’06) Assistant Varsity

Baseball Coach, Head Recruiting Coordinator, Pitching/Catching Coach. Teach

players fundamentals of baseball and improve upon their already existing baseball

skills, during daily baseball practice. Focus primarily on the catchers and pitchers

during defensive practices and work with the hitters during offensive practices. Plan

and run daily practices for pitchers and catchers. Call pitches during games and run

the defense. Also assumed third base coaching responsibilities during games. Help

with game-day operations, including field maintenance, throwing batting practice,

and making out line-up. Assist in the fundraising efforts for the baseball program.

Started fall, spring and summer baseball camps to raise money for baseball program

and coaches. Develop and oversee off-season conditioning and strength training

workouts. Recruit players from America and Europe in an effort to strengthen the

program for the upcoming season. Coordinate and run on-campus visits and try-outs

of incoming recruits. Travel to various regions to assess potential player’s skills and

organize campus visits. Assist with various administrative duties, including

budgeting, game scheduling for Varsity team, organizing transportation and hotels

for road games, and attending conference and regional meetings. In charge of

scheduling for Junior Varsity team and organizing umpires for JV games. Helped

coach the team to a conference championship in 2006 and Regional Tournament

appearances in 2005 and 2006. Team earned a Top 25 ranking in 2006. Produced

seventeen All-Conference players, one All-American pitcher, one All-American

hitter, and a Conference Player of the Year, while at Ottawa.

• Massachusetts Street Deli. ’03-’06. Assistant Manager.

Responsible for overseeing daily sales and operations of the

restaurant. Duties included interacting with customers,

running register, handling complaints, taking reservations,

and other front of house responsibilities. Also responsible

for food preparation, maintaining proper food temperatures

and adhering to Health Codes set by the state. Took weekly

inventory and placed orders for various food items and other

restaurant goods needed to run restaurant. Made sure the

staff was performing their duties to ensure the daily

operations of the restaurant ran smoothly.

• Elmshorn Alligators Baseball Club. ’02 & ’03 seasons. Elmshorn, Germany. Head

Coach of men’s professional, junior and youth baseball teams. Develop and execute

daily practice schedule designed to teach players basic to advanced baseball skills

and fundamentals. Instruct players on all levels and assist them in meeting their

goals as an individual and improving the standard of play of the team. Assist in the

marketing plans and day-to-day operations of the club. For the pro team, in charge of

game day operations and getting team prepared to play by running all pre-game

routines involved up to game time. In charge of game time management, including

line-ups, field preparation, paying umpires, running offense and defense during

games, and all other aspects of on-field coaching duties required by a head coach.

• Schleswig-Holstein All-Star Team. ’03. Elmshorn, Germany. Head Coach for the

All-Star Team for the state of Schleswig-Holstein. Responsible for conducting tryout

and selecting team members and coordinating practices to get the team ready to play

in the Junior All-Star Tournament held in Bonn, Germany. Helped guide the team to

its first two victories in the history of the state.

• Garts Sports. ’02. Sales Associate. Worked in the Shoe Department of the store.

Responsible for carrying out daily activities of the department. These included,

sales, tending to customers needs, restocking, inventory control, displaying of

products and face to face interaction with the customers

• Wilson Sporting Goods. ’00-’01. Customer Service Representative Team Sports

Division. Assist customers, Territorial Managers and Regional Sales Managers

with the placement, maintenance and tracking of orders of a wide variety of

products. Coordinate industry tradeshows and seminars. Selected to represent

Wilson on many occasions at industry specific events. Responsible for managing

West Coast sales activity in addition to training new Customer Service

employees. Promote and sell various closeout items to designated accounts. Had

a full working knowledge of all Team Sports hardgood and softgood products. In

charge of all returns for the Western Region and worked with accounts during the

return process. Active leader and enthusiastic participant in the daily operations

of the Customer Service Department.

• Galyan’s Trading Post. ’99. Assistant Department Head of Athletics. Assisted

in the daily operations of the department. Worked face to face with customers to

meet their athletic needs. Knowledgeable in all products offered in the

department. Assisted in the weekly scheduling of employees. Other duties

included merchandising, special ordering, assembly of products, and training of

new employees.

Languages

• English

German

References Available Upon Request

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