Project Manager Customer Service
Resume:
Ricardo Vega
Austin TX *****
*******.****@***.***
Objective
A Field Service / IT position for a medium to large company.
Education
Associate of Applied Science Degree in Computer Networking, June 2004
Hallmark Institute of Technology, 10401 IH 10 West, San Antonio, TX 78230
55 credit hours in Accounting, August 1979 to December 1982
Texas A&I University, Kingsville, TX 78225
Electronic Communication and Servicing Certificate, May 1983 to May 1985
Del Mar College, 100 Airport Highway, Corpus Christi, TX 78411
Customer Service Skills
• Excellent communication skills when assisting customers by phone.
Excellent computer hardware and software troubleshooting skills.
Willing to travel.
Team player.
Strong aptitude for learning new software and hardware.
Bilingual support.
Punctual and dependable.
Self-starter with professional attitude.
Computer Skills
• A+ Hardware Certification.
• Knowledge of TCP/IP and other protocols.
Have experience with new PC and Laptop rollouts.
Installed the following Microsoft operating systems: W2k3 Server, Windows XP
Professional, Windows Vista.
Experience troubleshooting printing and connectivity issues with laser and dot matrix
printers.
Have experience with cat5 cabling and troubleshooting connectivity.
Have knowledge installing the following software: Microsoft Sequel Server 7.0 & 2005,
MS Office 2003 / 2007,
Installed the following operating systems: Novell, UNIX, and Red Hat Linux in a lab or
classroom environment.
Have knowledge in the entry-level administration of Novell, UNIX, W2k Server, XP
Professional, Red Hat Linux, and Cisco.
Have knowledge in installing and testing the following wireless technologies: Intermec,
Symbol, Teklogix, WhereNet, and Transcore RF devices..
Employment History
Field Service Engineer, Cadec Global Inc
645 Harvey Road, Manchester NH 03103, June 2007 to Jan 2010
• Provide onsite end-user training for Cadec Mobius and PowerVue
onboard computers.
Training included installation and programming of onboard computers in the company
fleet.
Experience with wifi configuration of Summit RF radio.
Technical Support, Cadec Global LLC
8 East Perimeter Road, Londonderry, NH 03053, June 2006 to June 2007
• Assist Cadec transportation personnel with hardware / software related
issues.
Assist IT personnel troubleshooting Network related issues with OBCs and modems.
Remotely access customer’s Cadec server to troubleshoot software related issues with
Mobius Office, Admin and Sequel Server.
Send software updates to customers and log information in Lotus Notes.
Enterprise Server Support, Spherion Technology
1 Dell Way, Round Rock, TX 77568, November 2005 to April 2006
• Assisted Dell business customers calling with server and peripheral
issues.
No Post, No Video troubleshooting for Dell desktops and PowerEdge Servers.
RAID Vitality and Tape Backup support for Dell PowerEdge Servers and PowerVault
equipment.
Assumed ownership of call until resolution. This included emailing or calling the
customer as needed to get updates on the issue.
Operations Consultant, Mobile Services, Retalix USA
6100 Tennyson Parkway, Ste. 150, Plano, TX 75024, Feb 2005 to Nov 2005
(Retalix USA purchased OMI in Feb 2004)
• Provided phone support to Retalix customers with issues after the
installation.
• Provided on-site support and training to clients with Retalix Yard
Management System.
Served as a liaison between the client and OMI’s development team to help
improve the software.
Resolution Expert Specialist, Spherion Technology
1 Dell Way, Round Rock, TX 77568, June 2004 to September 2004
• In a call center, I provided final phone support to Dell customers with
escalated technical and customer care issues.
I assumed ownership of the call until resolution.
This included tracking down status of order and billing issues.
Project Manager / Quality Assurance Specialist, OMI International, Inc.
300 North Coit, Richardson, TX 75080, May1999 to July 2002.
• Provided on-site support and training to clients with OMI’s Yard
Management
System.
• Demonstrated the ability to manage and deploy OMI’s Yard
Management System keeping within budgetary constraints and
timelines.
Organized meetings with management during the installation phase to keep them updated
on the progress.
Served as a liaison between the client and OMI’s development team to help
improve the software.
International Project Coordinator / Field Service Engineer, Cadec Corp
8 East Perimeter Road, Londonderry, NH 03053, Feb.1993 to May 1999
• Firsthand knowledge of installation and use of Cadec’s 1000S, C2000,
C3000 and Mobius onboard computer systems.
Personally scheduled the installation of Cadec’s 1000S onboard computer system at over
100 Schlumberger sites worldwide over a 3-year period.
Provided end-user installation training and follow-up phone support for Cadec’s onboard
system.
Field Service Technician, Rosas Computer Company,
326 Enterprise Parkway, Corpus Christi, TX 78411, May 1985 to Feb. 1993.
• Provided on-site technical support to RCC clients with yearly
maintenance contracts.
• This included setting up new systems for CP&L offices all over South
Texas.
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