Manager Customer Service

Michael J. Fleck

**** ***** *****

Westerville, Ohio 43082

614-***-**** Home

614-***-**** Cell

*******@*******.***

Objective

To obtain position in a professional organization utilizing my customer service

knowledge and management experience.

Education

July 2001 Bachelor of Business Administration

Mt. Vernon Nazarene College

Experience

Dec. 2007 – Jan. 2010 New York Life Insurance Company

Agent

*Prospecting new clients / Cold Calling

*Educate clients on financial options

*Implement a plan to achieve the client’s goals

*Sell Insurance and Fixed Investments

*Hold financial education seminars

*Assist with training of new agents

July 2005 – Dec. 2007 Technical Insights, Inc.

Market Developer

*Prospected new clients

*Organized and lead weekly sales meetings

*Interviewed potential new hires

*Assisted with accounting responsibilities

*Responsible for monthly maintenance with clients

*Wiring data and telephone lines / installation of phone

systems

*Brainstorming new ideas for company and clients

Oct. 2001 – July 2005 The Kroger Company

Co-Manager

*Assist Store Management with Daily Operations

*Oversee different departments

*Store cleanliness and sanitation

*Daily, Weekly and Period reconciliations

*Member of White Glove task force to audit other locations

operations

*Employee development

*Responsible for store safety and shrink program

*Helped raise money for company fundraisers at store level

*Community Involvement

Dec. 1998 – July 2001 Einstein Bros. Bagels

General Manager

*Complete P&L responsibilities and store budgeting

*Staffing, orientation and training of employees

*Store cleanliness and sanitation

*Local store marketing

*Inventory and ordering of all store products

*Weekly and Monthly reconciliations

*Responsible for generating and maintaining

Catering clients

*Management and Employee development

*Community Involvement

June 1993 – Dec. 1998 Wendy’s International, Inc.

General Manager

*Same duties as listed for Einstein Bros. Bagels

June 1992 - June 1993 Augie’s Steakhouse

Management trainee

Duties Included:

*Nightly cash reconciliation

*Closing paperwork

*Supervision of closing employees

*Store cleanliness and sanitation

*Employee training

References

Available upon request

Contact this candidate