Sales Customer Service
Resume:
Frank Gantz
Wake Forest, NC *7587
abnf17@r.postjobfree.com
A well established career reflecting outstanding performance in the retail sales management field, with
exceptional interpersonal and leadership skills. A proven ability to determine effective merchandising,
sales and customer service strategies that achieve continued annual growth. Background with
demonstrated strengths in recruiting, teamwork building, inventory control, and training to outperform
profit goals.
Experience:
Zale’s Jewelers, Triangle Town Center, Raleigh, NC
Store Manager (2004 2009)
Gordon’s Jewelers, Moorestown Mall, Moorestown, NJ
Store Manager (1997 2004)
Helzberg Diamonds, Deptford, NJ
Assistant Store Manager (1996 1997)
Best Products, Cherry Hill, NJ
Jewelry Department Manager (1980-1996)
Assistant Department Manager (1979-1980)
Jewelry Sales Associate (1976-1979)
Responsibilities:
Operations
• Hold full profit and loss responsibility for sales operations, through direct training leadership and
supervision of sales staff.
Oversee merchandising, loss prevention, inventory control, administration of company policies and procedures.
Personally provided supervision and assistance to area stores for inventory process, training and sales coverage.
Staffing and Training
• Recruit, train, develop and schedule teams of 8-10 associates.
• Motivate staff to achieve performance goals and insure productive operational standards.
Instituted cross-training of staff to improve inter-regional cooperation by providing additional associates to
surrounding stores in an effort to improve regional productivity.
Customer Service and Relations
• Develop and maintain customer relations by providing personal attention to and monitoring and
resolving customer‘s individual needs.
Generate a customer base that encourages repeat business that contributes to yearly sales growth by establishing
personal rapport with customers.
Achievements:
Zale’s: -Increase in sales growth nearly 100% over a four year period, from $800,000 to $1.5 million dollars.
-Achieved Diamond Z Award for outstanding national sales results for 4 consecutive years.
Gordon’s: -Increase in sales growth more than 140% over a 7 year period, from 550,000 to $1.3 million dollars.
- Achieved Diamond G Awards four years for outstanding national sales.
Skills:
Knowledgeable in Microsoft Office, Oracle Application, and P.O.S terminals.
Contact this candidate