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Engineer Customer Service

Location:
Bay City, MI, 48706
Posted:
March 09, 2010

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Resume:

MARK R. GROCH Bay City, Michigan ***** ( 989-***-**** (

abnezw@r.postjobfree.com (

OBJECTIVE

Technical position or project management position with a Solar company that

further promotes my employment and educational related experiences.

PROFESSIONAL PROFILE

Diversified candidate with work experience in engineering, sales, customer

service, project management, manufacturing, and product development

experience in a variety of business environments. Excellent interpersonal

and communication skills with the capacity to handle projects and corporate

clients on an international basis. Good problem solving skills.

COLLEGE EDUCATION

Saginaw Valley State University, University Center, Saginaw, Michigan

Bachelor of Science Degree in Electrical Engineering

GPA of 3.14

Delta College, University Center, Bay County, Michigan

Associate Degree of Applied Science in Electronic Engineering Technology

GPA of 3.30

COMPUTER EXPERIENCE

( Computers: IBM PC, Dell PC, Gateway PC, Apple Macintosh PC, Schenck

Pegasus Computer Workstation.

( Languages: Fortran, Fortran 77, Basic, Assembly for Intel

Microprocessor / Microcontroller.

( Programs: Microsoft Word, Microsoft Project, MS Excel, MS Access, MS

PowerPoint, AutoCAD, CAE/CAD, Internet Explorer, Lotus Notes, Firefox,

Outlook Express, Lotus Smart Suite, Microsoft Works Suite.

( Operating Systems: Windows XP Professional, Windows 2000,Windows ME,

Windows 98, Windows 95, and DOS.

( Computer Interface: IBM Palm device organizer synchronization with

computer.

ACCOMPLISHMENTS

. Successful production product launch release of new radio frequency (RF)

tire pressure monitor sensors and

system on Cadillac Deville and Seville vehicles. Product system

anticipated for other General Motors (GM) vehicles.

. Cost savings of $3,000/year on design improvement to production brake

switch retainer across all luxury vehicles.

. Successful laboratory testing experience working with electronic

instrumentation equipment.

AREAS OF EXPERIENCE AND STRENGTH

( Solar Theory Knowledgeable ( Research and Product

Development ( Project Management Experience

( Strong Electrical/Electronic Experience ( Business Course Studies

( Laser Spectroscopy Experience

( Mechanical Background ( Leadership and

Teamwork ( Quality Trained

( Excellent Diverse Computer Skills ( Chemical Manufacturing

Experience ( Packaging Experience

( Instrumentation Experience ( Reliability testing

experience ( Electronic Laboratory Experience

PROFESSIONAL WORK EXPERIENCE

Dow Chemical, Midland, Michigan

Full-time temporary packaging position, 2004-layoff

Packaged chemical products. Additional work experience with chemical

process control computer for monitoring process control parameters in a

chemical plant.

Entrepreneurship Business Fundamentals Course work studies, 2002-2004

Business Structure, Business Plan, Financing, Credit, Bookkeeping,

Financial Statements, Financial Management.

Modern Engineering Inc., Flint, Michigan

Automotive Design Release Corporate Engineer, 1998-2001

Design vehicle release engineer for radio frequency tire pressure monitor

sensors, production brake switches, and product development of the new

brake apply sensor. New product tire pressure monitor sensors released on

Cadillac Deville and Seville vehicles. Design release engineer was

responsible for integrating a component / subsystem within the vehicle.

This involved product development, packaging, wiring, updating subsystem

schematics, updating release status, solving plant process issues, project

management of the entire component/subsystem integration as required by the

four-phase vehicle development process. Specialized training in ISO 9001,

QS 9000, SPC, FMEA, EMC/EMI. Business closed at Flint location.

Fischer-Flack Inc., (Presently Kendall Electric Inc.), Saginaw, Michigan

Inside Sales Technical Engineering Representative, 1997-1998

Computer processed electrical product quotes and orders for numerous

customer accounts, estimated delivery time of products to customer's site,

and solved customer service issues related to their product orders.

Business sold to Kendall Electric.

ACTIVITIES AND PROFESSIONAL AFFILIATIONS

Electronic/Electrical Engineering Review, Membership in Society of

Automotive Engineers, Electronics Renewable Energy Membership in solar,

wind, hydro for residential and commercial applications, and refurbishing

cars for profit.



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