Customer Service Sales Representative
Resume:
Shawn L. Baker
Moville, IA *****
Cell: 712-***-****
*****************@*******.***
OBJECTIVE:
Computer Operations
Seeking a position to challenge my proven technical skills and abilities.
PROFILE:
16 years PC and Internet related experience
Type 80+ WPM
Familiar with MS-DOS, Microsoft Windows 95, 98, XP, Vista & Win 7
Software includes MS-Word, Excel, Power Point, Telnet, Remote Access, IE
6 & 7, Netscape, Proxy Servers and various other misc. programs
Knowledge of PC Hardware Setup and Installation, as well as various
Peripherals, Data Entry, File Updating, Networking and Firewalls
Experienced in System-Operations Training, Collections and Customer
Service
Currently studying for Cisco Networking Certification (CCENT)
EMPLOYMENT:
Advanced Computers, Sioux City, IA 03/09 - 05/09
PC Technician
1) Run hardware diagnostics
2) Scan for & Removal of Malware
3) Hardware/Software Installs
4) Data Backup
5) Run Service Calls
6) Create & Edit work orders as needed
7) Cashier
Staples, Sioux City, IA 12/08 - 02/09
PC Technician
1) Ran diagnostics on PC's to determine what's wrong with them
2) Input & complete Service Tickets into computer
3) Hardware and Software Installs
4) Malware Removal
5) Assist customers with finding items
6) Cashier as needed
Cloverleaf Cold Storage, Sioux City, IA 09/08 - 11/08
Office Receptionist
1) Assisted truck drivers checking in & out for pickup or delivery of
meat.
2) Copied and Faxed documents as needed
3) Data entry
4) Helped out in warehouse as needed
Laborer's Union - Local 430, Sioux City, IA 05/08 - 09/08
Laborer
1) Cement Work
2) Dirt Work
3) Pipe Laying
4) General Labor
Gateway, North Sioux City, SD 09/07 - 03/08
Level Two Technical Support Representative
1) Assisted customers calling in with various PC related problems. (i.e) No
Video, No Power, No Sound, Internet Connectivity, Driver Installation,
Post Codes, Stop Codes, etc.
2) Provided suggestions, when solicited, to management & training
department regarding desired knowledge, skills and abilities for potential
new employees.
3) Gave suggestions pertaining to Troubleshooting Checklists.
Alorica, North Sioux City, SD 11/06 - 09/07
Level Two Technical Support Representative
1) Served as Team Manager when needed.
2) Monitored performance of, and provided assistance to, technical support
service agents with incoming customer calls.
3) Provided performance feedback and recommendations to technical support
service agents as part of a continuous customer service improvement
process.
4) Provided system function reports to managers.
5) Provided guidance to new hires, reviewed the nature of repetitive
customer service calls and provided exposure to tools above and beyond
those reviewed during initial orientation training.
6) Served as a training liaison for various ongoing efforts including new
technical issues, new solutions to current technical issues, Windows Vista,
etc.
Per Mar Security 02/06 - 11/06
Security Officer
1) Patrolled Skywalk and lending assistance when needed.
2) Secured all doors and entryways at end of day.
3) Assisted Management in training of new employees.
Qwest, Sioux City, IA 07/05 - 11/05
Customer Services Representative/Sales Consultant
1) Fielded and provided appropriate responses to customer billing
inquiries.
2) Guided customers through service level selection processes designed to
provide "Best Fit" for their needs.
MCI, Sergeant Bluff, IA 09/01 - 07/05
Inbound Sales Representative/Customer Service
1) Fielded inbound sales and service calls for local and long distance
service including inquiries related to service bills.
R. B.'s Tree Service 05/99 - 02/06
Supervisor/Laborer
1) Supervised job crews.
2) Provided summary of all jobs completed at the end of each work day
3) Processed payments.
4) Prioritized jobs and scheduled, based on priorities.
EDUCATION:
East High School, Sioux City, IA 1995 - 1999
Courses included General Studies, Micro-Computer Tech Software, Spanish and
Algebra
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