Sales Customer Service

JORDAN BALDWIN

**** ***** *** **** *****, Utah, *4341 ( Home 435-***-**** ( Email:

abnewz@r.postjobfree.com

PROFESSIONAL SUMMARY

To kick off a career in which operations research and computer knowledge

can be utilized in a decision-making capacity.

EDUCATION

BS Business Administration, Stevens-Henager College, Logan, Utah 2006

. Vice President of Future Business Leaders of America

. Completed the Series 7 Securities exam course, Securities Training

Corporation, July '09

. Certificate of Completion, Banker University: Etiquette, Regulations,

Customer Support, Sales, Product Knowledge, Code of Ethics, and Positive

Attitude in the Work Place, Wells Fargo 2006-2008

. Received training on compliant standards of the Sarbanes-Oxley Act

for data solutions research, April '09

CAREER ACHIEVEMENTS

. Awarded Internal Service Group Recognition for exceptional sales

results and initiatives, excellent recommendations according to

customer's needs, and superior customer service

. Recognized as Top Collector for recapturing over $10,000 in one month

from delinquent accounts

. Increased sales figures and won two sales contests my first two

months as a credit manager

. Created a game plan to reduce venue traffic jams at the Utah Olympic

Park, 2002 Utah Winter Olympics

. Certificate of Completion for achieving the necessary promotion

requirements to a General Clerk II

. Promoted from, Online Personal Banker I to Online Personal Banker II

within one month, Wells Fargo Bank

PROFESSIONAL EXPERIENCE

General Clerk II, First American Real Estate Tax Service, Murray, Utah,

April 2009- September 2009

. Assigned by management to exclusively oversee Wachovia Banks escrow

accounts, data, and analytical solutions

. Posted Account Payable to taxing jurisdiction for an estimated 6,000

accounts

. Verified distribution scheduling, via property tax reports reflecting

current tax status, ensured 97% accuracy

Program Director of Coaching, Enlightened Wealth Institute, Sandy, Utah

(contracted employee)

. Orchestrated and prepared one-on-one Real Estate coaching investment

materials in real world applications

. Created a strong relationship of accountability between coaches and

students by establishing objectives, and goals

. Established how change is formed through: Knowledge, Application,

Accountability, Motivation, and Time.

Financial Coach, Integrity Financial Resources, Salt Lake City, Utah

(contracted employee)

. Mentored and provided financial advice focusing on the big picture of

personal finances

. Assisted students in creating a specific plan through Financial

Statements, Risk Management, and Education

. Held students accountable for financial progress with assignments,

projects and teaching me what they learned

. Created excel forms, charts and graphs, to aid in the elimination of

all debts, including mortgages in 5-7 years

Online Personal Banker II Wells Fargo Bank, Salt Lake City, Utah

. Built rapport with customers to increase their product knowledge of

how the bank could meet their financial needs

. Increased sales and recommendations to customers by 31%

. Back up to the Sales Team during heavy call volume, handled upgrading

and opening new accounts

Credit Manager, Wells Fargo Financial Bank, Victorville, California

. Pumped up sales figures by 210% in the first two months as a credit

manager

. Utilized referrals and sales leads to average over $300,000 a month in

secured and unsecured lines of credit, mortgages, HELOC's, auto loans,

refinancing, and credit insurance.

. Led over two million dollars of new money brought in to company from

Sept. 2006-May 2007.

JORDAN BALDWIN

PAGE 2

ADDITONAL SERVICES AND AWARDS

. Area Coordinator for North Salt Lake's Neighborhood Watch Committee

. Formed multiple activities for Foxboro Apartments Neighborhood Watch

Program

. Eagle Scout 1996

. Recognized by University Alumni and Staff for orchestrating

fundraisers, tutoring peers, and having a positive and motivating

attitude.

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